This!! Coinbase support is so bad.
Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
161–170 of 191 posts
Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
#162Maybe I'm just lucky or something, but I've been with Coinbase for a few months now and I've yet to have any issues with them. The biggest issue I have is that their fees are kinda high to transfer anything, I would love a super slow / low-cost transfer option.
Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
#163Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
makes me ashamed to be a kyle!
Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
#164Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
It's disappointing when a company that's as well funded and big as Coinbase leaves customers hanging. I'm a co-founder at a customer conversations management and helpdesk platform - Re:amaze, and we answer _every_ single customer question and conversation on email, social and on our site that come our way. Every single one. Any that we can't answer right away we let them know we're working on it and set a reminder to…
It is wierd that companies are like this.
I love everything else about Gitlab yet I am having a less than stellar time with Gitlab support.
Is it because for most companies the perception is that if someone needs support they are already more likely to be a bad / lost customer anyway so don't put too much effort into it?
Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
#165how many hours are needed to solve outstanding issues? 1,000,000? if each hour costs $20 / worker, that's what, $20 million? Haven't they raised over a billion?
Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
#166Ok, an update, since I can't edit the original anymore. "Kyle" at Coinbase reached out to me via email: "I’m so sorry for the delay in our response. We were able to clear your account." I can't imagine that it had anything to do with bad publicity from being on the front page of Hacker News... anyway, I'm glad it was finally resolved. Thanks HN.
It's disappointing when a company that's as well funded and big as Coinbase leaves customers hanging. I'm a co-founder at a customer conversations management and helpdesk platform - Re:amaze, and we answer _every_ single customer question and conversation on email, social and on our site that come our way. Every single one. Any that we can't answer right away we let them know we're working on it and set a reminder to…
With all due respect, the scale of support enquiries you handle is probably orders of magnitude below what Coinbase has to deal with. Scaling any kind of support well is hard, scaling tech support for something as complicated and user-hostile as cryptocurrencies is harder.
Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
#167Damn, I just opened a coinbase account, thinking they were the only reputable exchange around. Luckily I don't have that much invested. Does anyone have suggestions for competitors?
Gemini
Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
#168Man 5 months? I'm on two right now. Still getting idiotic automated responses from their customer support. I ping the ticket every couple of days, and nothing. Been thinking of going the Twitter route.
No way to get in and retrieve the % of a coin that I bought a couple years ago. Quite a bit of a scam to accept money for storage, lock a user out, and then provide no support for getting back in while still taking on new customers.
Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
#169Earlier quoted context omitted.
It's disappointing when a company that's as well funded and big as Coinbase leaves customers hanging. I'm a co-founder at a customer conversations management and helpdesk platform - Re:amaze, and we answer _every_ single customer question and conversation on email, social and on our site that come our way. Every single one. Any that we can't answer right away we let them know we're working on it and set a reminder to…
With all due respect, the scale of support enquiries you handle is probably orders of magnitude below what Coinbase has to deal with. Scaling any kind of support well is hard, scaling tech support for something as complicated and user-hostile as cryptocurrencies is harder.
Don’t take on the customers then.
Re: Ask HN: 5 months and counting waiting for Coinbase customer support. Advice?
#170I had a similar problem where I was stuck in automated response hell for several months. I finally decided to threaten legal action in the support ticket and surprisingly enough, I was put in touch with a human within a few days.