She asked for NSAIDs and they refused, saying they would have to speak to her doctor in the morning. She waited it out and the doctor came to visit. He was not aware of the request, and was as appalled by the exchange as I think any reasonable person would be.
It's not just that they're handing drugs out, they're actively scaring people who refuse them.
As to the outcome, I don't think of my wife as a particularly "tough" person, but she felt fine with NSAIDs and recommends them to other women having the surgery.