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Inside Amazon Go

nytimes.com

211–220 of 291 posts

Re: Inside Amazon Go

#211
post #142

Earlier quoted context omitted.

I imagine it's similar to the below video. https://www.youtube.com/watch?v=yeS8TJwBAFs

I wonder how resilient it is to real life shoppers who pick things, then put them back at the wrong place.

Jordan from Standard Cognition here (that's a video of our autonomous checkout system). We don't depend on the shelf location an item came from. You can put things back anywhere you like and the system behaves just fine. It's one of the advantages of using a pure vision system as opposed to a sensor fusion approach with sensors on the shelves.

Re: Inside Amazon Go

#212

I know the standard reaction from a lot of HN folk will be to celebrate this progress: it's faster, more efficient, and no one likes to waste time waiting in line. Still, though, I think Amazon's automation of the retail experience is helping to create a society where there is even less real social interaction, and I think it's a factor (if even a small one currently) in the increasing tribalism in American society.…

I think it comes down to respect and social status. In the times that the marketplace was a place of meaningful interaction, the vendors were merchants or tradesmen selling their products and those were relatively respected stations in life. They weren't nobility, but they weren't at the lowest strata either.

Today, retail is a near-zero-skill job that's manned by people who are either young or uneducated. When I worked retail between high school and college, I remember there being a glaring mix of people like me who were transitioning through it and lifers who'd been there for a decade or more. And you could see it in the interactions with customers. When dealing with the younger employees, customers often adopted an avuncular style that's used when dealing with people of the same class but different generation. But when I'd see people talk to the lifers, the interactions were more mechanical and less personal. It was almost as if customers felt that there wasn't any shared context and so a conversation that went beyond the immediate transaction was pointless.

I contrast this with my experiences going to farmer's markets. There, vendors are viewed much more as equals. They're largely respected and often own their own business. It's much more common to see people having conversations that feel like they're between equals than it is to see those conversations at a traditional supermarket.

Re: Inside Amazon Go

#213
post #173

Earlier quoted context omitted.

> finding barcodes and placing the goods at right angle so it can be scanned You should do that anyway to help out the cashier. It's common courtesy. Amazon Go obviously gets rid of it though.

> You should do that anyway to help out the cashier. It's common courtesy. O_O To be honest, I've never done that, and I'm surprised that It's common courtesy. I don't think I've ever been in a situation where I had a chance to help the cashier to find the barcode. What I do myself is placing items on the conveyor belt, putting items into the bags after checkout. Was I being impolite? What's the cashier's job then? P…

It might be courtesy, but it's certainly not "common." Times like these are where I feel like half of HN must be from a totally different planet. Searching out barcodes is fun and common? What?

Re: Inside Amazon Go

#214
post #19

There were a little over 3.5 million cashiers in the United States in 2016 — and some of their jobs may be in jeopardy if the technology behind Amazon Go eventually spreads. Why is this the knee-jerk response to technological progress? True progress isn't forcing millions of people into low-wage routine work. True progress would emancipate people from this drudgery entirely. Isaac Asimov questioned why the goal of bo…

> Why is this the knee-jerk response to technological progress?

because people lose jobs and then they elect people who promise to bring back jobs.

Re: Inside Amazon Go

#215
post #204

There is a company opening similar types of supermarkets and corner stores in China. But they have taken it a step further, there aren’t even any gates. The experience feels really surreal... you just pick something off the shelf, scan it with the app, pay in the app (helped by the seamless mobile payment services in China), and walk out. The first time I tried it I couldn’t help finding an employee to show them I pa…

> But they have taken it a step further, there aren’t even any gates... scan it with the app I consider that strictly inferior, not "one step forward." The genius of Amazon Go is that no scanning is involved. You just take things off the shelf and they're automatically charged to you as you walk out.

That’s true, though one advantage for the consumer is that at least you get a chance to confirm that you really did want to take that $40 lobster ;) For the store an advantage is saving space, the Chinese ones are in really expensive prime real estate areas.

Re: Inside Amazon Go

#216
Next step in operation Foie gras: Amazon connects a tube to your mouth and pushes corn through it, automatically deducting the cost from your credit card. Totally effortless shopping

Re: Inside Amazon Go

#217
post #76

Earlier quoted context omitted.

Amazon has had this store open for employees to use for some time. Think of that time as a massive bug bash hacking project where really smart people are encouraged to try to find ways to wreak havoc with the system. There are undoubtedly attacks still to find but Amazon is definitely not being clueless about this.

>There are undoubtedly attacks still to find but Amazon is definitely not being clueless about this. They likely have people watching the cameras full-time and will just report you to the cops if they see sleight-of-hand, now with identification and an address since you have to show your Amazon account when walking in. This is probably forever tenable to the bottom line since they're eliminating cashiers and security…

Do you have inside knowledge of how the system tracks shoppers? Why does it need to see your face?

Re: Inside Amazon Go

#218
post #83

not entirely serious, but not entirely joking: in a world where all stores are like this; you drop your phone and it smashes, can you still buy food? (what about people without phones?)

Jordan from Standard Cognition here (we're building a competing autonomous checkout system).

Not having a phone is definitely a big worry. Not all people even have a smart phone, even in the US, and of the people that do a lot don't have credit cards. One feature we're working on is a fully anonymous and phone-free checkout process if you don't have a phone. You walk up to a kiosk that tells you what you have and then you just insert your cash.

Re: Inside Amazon Go

#219

Earlier quoted context omitted.

It definitely will. Self-checkout is widely available in Europe. The laws about data and privacy will be different but this is a customer experience / labor cost play, not a ploy to get data.

Self checkout is a way different from thousands of video cameras that track all your moves, selection habits, etc.

You mean like widespread CCTV? I'm not sure how common it is outside of the UK but there's at least parts of Europe that have put security ahead of privacy as a norm.

https://en.wikipedia.org/wiki/Mass_surveillance_in_the_Unite...

Re: Inside Amazon Go

#220
post #83

not entirely serious, but not entirely joking: in a world where all stores are like this; you drop your phone and it smashes, can you still buy food? (what about people without phones?)

AFAICT, the only role your phone plays is to display a some sort of QR code to a reader when you enter the shop, after which you can literally put your phone into airplane mode and it wouldn't matter. I don't see why you couldn't just as easily punch in a code, swipe a card, or just show your face to a camera upon entering.

[edit] I don't think that's how Amazon implements it at the moment; it just doesn't seem like there's an inherent limitation in the technology that would require customers to have phones. It's just that it's only open to Amazon employees at the moment, so pretty much every "customer" is guaranteed to have a phone.

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