Earlier quoted context omitted.
I imagine it's similar to the below video. https://www.youtube.com/watch?v=yeS8TJwBAFs
I wonder how resilient it is to real life shoppers who pick things, then put them back at the wrong place.
Inside Amazon Go
211–220 of 291 posts
Re: Inside Amazon Go
#212I know the standard reaction from a lot of HN folk will be to celebrate this progress: it's faster, more efficient, and no one likes to waste time waiting in line. Still, though, I think Amazon's automation of the retail experience is helping to create a society where there is even less real social interaction, and I think it's a factor (if even a small one currently) in the increasing tribalism in American society.…
Today, retail is a near-zero-skill job that's manned by people who are either young or uneducated. When I worked retail between high school and college, I remember there being a glaring mix of people like me who were transitioning through it and lifers who'd been there for a decade or more. And you could see it in the interactions with customers. When dealing with the younger employees, customers often adopted an avuncular style that's used when dealing with people of the same class but different generation. But when I'd see people talk to the lifers, the interactions were more mechanical and less personal. It was almost as if customers felt that there wasn't any shared context and so a conversation that went beyond the immediate transaction was pointless.
I contrast this with my experiences going to farmer's markets. There, vendors are viewed much more as equals. They're largely respected and often own their own business. It's much more common to see people having conversations that feel like they're between equals than it is to see those conversations at a traditional supermarket.
Re: Inside Amazon Go
#213Earlier quoted context omitted.
> finding barcodes and placing the goods at right angle so it can be scanned You should do that anyway to help out the cashier. It's common courtesy. Amazon Go obviously gets rid of it though.
> You should do that anyway to help out the cashier. It's common courtesy. O_O To be honest, I've never done that, and I'm surprised that It's common courtesy. I don't think I've ever been in a situation where I had a chance to help the cashier to find the barcode. What I do myself is placing items on the conveyor belt, putting items into the bags after checkout. Was I being impolite? What's the cashier's job then? P…
Re: Inside Amazon Go
#214There were a little over 3.5 million cashiers in the United States in 2016 — and some of their jobs may be in jeopardy if the technology behind Amazon Go eventually spreads. Why is this the knee-jerk response to technological progress? True progress isn't forcing millions of people into low-wage routine work. True progress would emancipate people from this drudgery entirely. Isaac Asimov questioned why the goal of bo…
because people lose jobs and then they elect people who promise to bring back jobs.
Re: Inside Amazon Go
#215There is a company opening similar types of supermarkets and corner stores in China. But they have taken it a step further, there aren’t even any gates. The experience feels really surreal... you just pick something off the shelf, scan it with the app, pay in the app (helped by the seamless mobile payment services in China), and walk out. The first time I tried it I couldn’t help finding an employee to show them I pa…
> But they have taken it a step further, there aren’t even any gates... scan it with the app I consider that strictly inferior, not "one step forward." The genius of Amazon Go is that no scanning is involved. You just take things off the shelf and they're automatically charged to you as you walk out.
Re: Inside Amazon Go
#216Re: Inside Amazon Go
#217Earlier quoted context omitted.
Amazon has had this store open for employees to use for some time. Think of that time as a massive bug bash hacking project where really smart people are encouraged to try to find ways to wreak havoc with the system. There are undoubtedly attacks still to find but Amazon is definitely not being clueless about this.
>There are undoubtedly attacks still to find but Amazon is definitely not being clueless about this. They likely have people watching the cameras full-time and will just report you to the cops if they see sleight-of-hand, now with identification and an address since you have to show your Amazon account when walking in. This is probably forever tenable to the bottom line since they're eliminating cashiers and security…
Re: Inside Amazon Go
#218not entirely serious, but not entirely joking: in a world where all stores are like this; you drop your phone and it smashes, can you still buy food? (what about people without phones?)
Not having a phone is definitely a big worry. Not all people even have a smart phone, even in the US, and of the people that do a lot don't have credit cards. One feature we're working on is a fully anonymous and phone-free checkout process if you don't have a phone. You walk up to a kiosk that tells you what you have and then you just insert your cash.
Re: Inside Amazon Go
#219Earlier quoted context omitted.
It definitely will. Self-checkout is widely available in Europe. The laws about data and privacy will be different but this is a customer experience / labor cost play, not a ploy to get data.
Self checkout is a way different from thousands of video cameras that track all your moves, selection habits, etc.
https://en.wikipedia.org/wiki/Mass_surveillance_in_the_Unite...
Re: Inside Amazon Go
#220not entirely serious, but not entirely joking: in a world where all stores are like this; you drop your phone and it smashes, can you still buy food? (what about people without phones?)
[edit] I don't think that's how Amazon implements it at the moment; it just doesn't seem like there's an inherent limitation in the technology that would require customers to have phones. It's just that it's only open to Amazon employees at the moment, so pretty much every "customer" is guaranteed to have a phone.