Humans are skittish, irrational creatures, especially in large groups. If you operate on the 'rational market' hypothesis, you're wrong. Plain and simple, just wrong. That's not how it works, or how it has ever worked. Panics happen. People hurt themselves in order to limit their exposure to even manageable risk.
But, their main insight stands, really. If you can hold long enough, things converge. It's the 'hold long enough' bit that can sometimes require a wait that costs more money than there is in the world.