Live data from Hacker News

It Was Bad UX, not a “Wrong Button” in Hawaii

washingtonpost.com

51–60 of 132 posts

Re: It Was Bad UX, not a “Wrong Button” in Hawaii

#51
post #12

For all developers asked to design something or not given a design - CSS padding is your friend. Add spacing and then add more. It won't make it a masterpiece but it'll prevent misclicks and make the UI easier to read and understand. Also, use headings like "Amber Alerts", "Weather" and "War". And, use semantic titles like "[TEST] Tsunami" or "ALERT! - Tsunami"

I don't adding more spacing is the way to go. Tests and actual alerts should be different menus.

Re: It Was Bad UX, not a “Wrong Button” in Hawaii

#53
post #48

Earlier quoted context omitted.

Because that's literally the law: > TERRORISTIC THREAT > > (a) A person commits an offense if he threatens to commit any offense involving violence to any person or property with intent to: > > 2. place any person in fear of imminent serious bodily injury;

That's a fucked up law. If some guys in a bar start arguing about a spilled drink and one says "I'm gonna punch you!", that shouldn't be considered terrorism! Terrorism used to mean violence or a real threat of violence committed for political reasons. Now it just means any crime committed by someone whose motives (or whose ethnic group) the speaker disapproves of.

it's not "terrorism" it's a "terroristic threat" - same root, but different words and very different meaning as commonly used. no one is equating a drunken bar confrontation and suicide bombing, except you.

Re: It Was Bad UX, not a “Wrong Button” in Hawaii

#54
post #12

For all developers asked to design something or not given a design - CSS padding is your friend. Add spacing and then add more. It won't make it a masterpiece but it'll prevent misclicks and make the UI easier to read and understand. Also, use headings like "Amber Alerts", "Weather" and "War". And, use semantic titles like "[TEST] Tsunami" or "ALERT! - Tsunami"

you can also use colors like red, yellow and green (in this case, why not some yellow for tests and red for actual alerts ?).

And for certain actions (such as deleting a file or letting a population know an IBCM is coming at them), it could be a good idea to add a msgbox asking "are you sure you want to ? [yes] [cancel]" ^^

Re: It Was Bad UX, not a “Wrong Button” in Hawaii

#55
post #11

The UX in most software made for the government is terrible. At the end of the day, I think anyone clicking any button in that list should have been well aware of what those buttons do especially since clicking that button was a routine part of the shift change process in that shop. Bad UX, sure. But that person dun goofed.

I've been a software engineer in the defense industry my entire career. No contract I've ever been a part of included a UI/UX designer, I rather doubt the customer would have been willing to pay for one.

Interfaces are always designed by the programmers alone, and they are universally awful.

Heck, several years ago I remember having to learn Blender so I could create 3D models for some simulation software (no one else to do it, guess it's me again -> here have some rockets that look like something out of 1950s scifi). Apparently the folks writing the contract didn't think we'd need anyone with any 3D art skills to create 3D visualization software.

Re: It Was Bad UX, not a “Wrong Button” in Hawaii

#56

A lot of conversations seem fixated on what's the worst that could happen if the wrong message was sent, but very few of these people are considering what's the worst that could happen if the right message wasn't sent. Also, it's very likely that the dropdown message text was not added by a developer, and this addition of the messages by non-technical users should also be part of that UX conversation.

Tsunami warning: Everyone seeks high ground.

Missile warning: Everyone flees to basements.

Right next to each other, no way that'll go wrong.

Re: It Was Bad UX, not a “Wrong Button” in Hawaii

#57

There was a very similar incident in 1971 ("code word hatefulness"). Back then, three tapes were kept next to a EBS transmitter, two real alerts and one for testing. One day, an operator accidentally loaded the real alert rather than the correct test alert, and many stations prepared to tell the country the nuclear war was imminent. The fix was to: > …In the past three tapes, one for the test and two for actual emerg…

The point of a drill is to drill the procedure into people, so that when it is required the people are operating on autopilot without the need to actively think about the actions that they are performing. I would prefer to see the only two tapes next to the transmitter are the emergency tapes. If there is a drill then the drill setup will replace these tapes with the test tapes, and maybe place a corrupt tape there once in a while. With this fix, in an emergency situation it's suddenly someone has to remember to get the tape out of the cabinet (was it Alice's or Bob's cabinet that we put them in?) and use that rather than follow the process that has been rehearsed. This whole scenario whiffs of improper drill setup, not a failure of following the drill.

Re: It Was Bad UX, not a “Wrong Button” in Hawaii

#58
Why are we talking about dropdown boxes and modal confirm messages? Shouldn't it be basically impossible for the same system that sends test messages to also send real messages?

If it takes two people turning two keys to launch a missile, shouldn't it take the same to send a missile warning?

Re: It Was Bad UX, not a “Wrong Button” in Hawaii

#59

Earlier quoted context omitted.

Why do you see that as terrorism?

Because that's literally the law: > TERRORISTIC THREAT > > (a) A person commits an offense if he threatens to commit any offense involving violence to any person or property with intent to: > > 2. place any person in fear of imminent serious bodily injury;

The intent of most death threats these days, almost certainly including these, is simply to express dissatisfaction, not to "place any person in fear of imminent serious bodily injury", even if that's how an outside observer unfamiliar with cultural context might interpret it.

Re: It Was Bad UX, not a “Wrong Button” in Hawaii

#60

There was a very similar incident in 1971 ("code word hatefulness"). Back then, three tapes were kept next to a EBS transmitter, two real alerts and one for testing. One day, an operator accidentally loaded the real alert rather than the correct test alert, and many stations prepared to tell the country the nuclear war was imminent. The fix was to: > …In the past three tapes, one for the test and two for actual emerg…

That's a good example. Shockingly poor foresight. It's similar to the "A gun is always loaded" principle. Unless you can tell at a glance that a firearm is not in a ready-to-fire state, you treat it as if it is. People are clumsy and forgetful, and you only have to mess up once. Leaving the live rounds right next to the blanks, in that way, is pretty indefensible. (Ignoring of course that blanks can still kill, for t…

>Unless you can tell at a glance that a firearm is not in a ready-to-fire state, you treat it as if it is

That's when you need to treat it like it is the most.

Post reply on HN