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Online shopping in Africa doesn’t work because of shipping and billing forms

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Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#41
post #8

On pick-up point: "I think this is an innovative approach to this problem." Well, a pick-up point is not something that's really innovative and is not something that's only useful in Africa.

"no-brainer... innovative" These are opposites. Which is it? Pick one.

I'd say no-brainer.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#42
This triggers a more general hot button for me. Computers should be there to help,people, not the other way around.

The rigidity of street addresses is relatively new (within living memory)and was designed to accommodate a technological gap (paper maps, basically, and emergency services).

It’s more humane to let people specify things like addresses the way they want (my grandmother refused to kowtow to the imposition of numerical street addresses and continued to use her house name until the day she died).

This is like the Spanish Academy changing the alphabetic sorting rules in the 1990s because crufty PCs had trouble with ch and ll — and then shortly thereafter they became fast enough!

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#43
post #34
post #17

Earlier quoted context omitted.

I agree with your feedback but even beyond that the "Enter city or plus code" form seems broken. I went to a random place in mongolia, I got a plus code of "5PJF+FJQ" and when I enter it in the form it doesn't work: https://plus.codes/5PJF+FJQ I think it's a nice concept though, I could see myself using something like that if it became more mainstream, it's a little more convenient than GPS coordinates if you want to…

It works if you append the plus code with a comma followed by the country name.

You may need a bit more than that, the shorter codes are only unique within ~100km.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#44
plus.codes seems like an interesting idea, as far as I can tell it's only encoding gps coordinates in a more human-readable format (does your gps use degrees, minutes and seconds; degrees and decimal minutes; decimal degrees or something more exotic like UTM coordinates?). Unfortunately as far as I can tell only google maps supports it. I tried putting it on two common mapping apps: tomtom mydrive and here maps and neither would accept it, I'm 100% sure my car will also look at me funny if I ever tried to use it.

Lack of adoption effectively functions as vendor lock-in :(

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#45
In Ireland we only recently got postcodes. The reason was not because the postal service or delivery companies needed them - in fact An Post (national postal service) explicitly said they did not.

Instead it's because:

a) enough online shops assume you have one b) advertising mail providers needed it

Frankly if physical spammers need it, then that's an argument against having it to me, and it's sad that online shops forced this by just assuming we had them :(

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#46
post #31
post #7

It's funny, even in the Netherlands we feel a (tiny, tiny) bit of this: all foreign websites have address entry systems that always ask for a state/province (and even faithfully produce a list of all our provinces). We indeed have them but locals ignore them entirely, city, street, number and postal code are all we, and domestic companies, use.

Same for Denmark, technically we do have regions but they're not even worth writing on any address. Same goes for Portugal, where I've lived: no state/province/region exists; on forms stupid enough to require that you just end up putting the city name again. Same goes for requiring city and postcode.

Technically provinces exist in Portugal. All 11 of them. But they are ignored in the mail.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#47
post #42

This triggers a more general hot button for me. Computers should be there to help,people, not the other way around. The rigidity of street addresses is relatively new (within living memory)and was designed to accommodate a technological gap (paper maps, basically, and emergency services). It’s more humane to let people specify things like addresses the way they want (my grandmother refused to kowtow to the imposition…

This isn't really a matter of computers helping or not helping people. The issue is with the delivery service. They need some reliable way to find the right destination.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#48
Online shopping doesn't work in Africa, not because of web forms with an ability to capture localised addresses, but because of the lack of affordable, reliable logistics. Africa is vast and largely rural. You can get reliable delivery at a cost. Cheaper delivery options have a tendency for things to get lost. While I applaud OP for bringing modern tech to Africa in the 'Silicon Savannah', online shopping requires highly efficient logistics infrastructure that goes beyond web forms. Source: I built and operated successful online retail in Africa.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#49

I have also encountered web forms which must validate my address. Turns out, the backing database did not contain my address. I could not order at the store. After contacting the store, they told me that their data was always accurate and therefore I must be a fraud.

The first time I ordered something from Amazon to be delivered to my workplace, I spent like half an hour trying different variations of the address so that it would pass the validation. And my workplace is a university building where 200+ people work, in a European country.

Finally, I got it to work by typing "Campus of Place, Faculty of Building". It wouldn't work without the words "Place" and "Building", which we don't ever use (we typically just write "Faculty of , Campus of "). And the form didn't provide any clue about that being the problem.

The address on a letter has always been a free text input field, it still is when one writes private letters, and everything works fine. Why they have to complicate so much something that just works is beyond me.

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