Earlier quoted context omitted.
That is a strange and "unnatural" (for me) use of the word "complicated". Cynefin[1] defines 'complicated' as "known unknows" and 'complex' as 'unknown unknowns'. The idea is that complicated things are non-obvious, but they are understandable (with expertise, you get the relationship between cause and effect). With complex, full cause & effect cannot be known apriori, it's just observable after the fact. That somewh…
I'd say don't try to use Cynefin's definition to understand what the PEP authors means. (Un)known unknowns is a pretty terrible definition of those words, it doesn't really match the common definitions at all. Complex and complicated are, according to the dictionary, basically synonymous, and they mean something intricate or tricky that is composed of many interconnected parts. I think the PEP authors were trying to…
So I agree with the above poster that the PEP makes no sense here.