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NSA’s top talent is leaving because of low pay, flagging morale, unpopular reorg

washingtonpost.com

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Re: NSA’s top talent is leaving because of low pay, flagging morale, unpopular reorg

#121
post #88

It seems like it's pretty hard for the government to compete with private industry in compensation. Federal pay grades are capped by Congress, and the top grade is around ~$150k a year [1]. And note that since it's the top of the scale, you have to start people off lower so that there is salary progression. Pretty sure a top cryptographer or security expert should be worth several times that, especially if they are a…

The problem is that we can (and should!) raise government pay scales, but we must also make it easier to fire people (or manage them downwards) for incompetence. Government work is for two types of people (and there's some overlap on the Euler diagram): patriots, and folks who can't hack it in civilian life. It's not just a 'perception of gov't incompetence': it's a widespread phenomenon. Government employees tend to…

The other side of this is the stability that a government job provides to low to middle income classes.

The southern states where I grew up and went to college both lauded people who were able to secure government jobs. No matter how grueling or toxic a work environment becomes and no matter how inefficient workers become -- everyone stays in those jobs for the pension.

In cities and areas where education in literacy is higher it's as if the market "pushes" that desire out, and the perception around having a government job is largely negative (excluding contractors).

I wish there were a way to increase competition for gov jobs and change the perception of them without resorting to privatization.

Re: NSA’s top talent is leaving because of low pay, flagging morale, unpopular reorg

#122
There's a lot of blaming of external factors being injected into this discussion. Namely, government pay scales, and the Trump factor.

But let's not forget the NSA's own self-inflicted wounds as well. Let's see, here's what I remember:

* mission creep

* overreach

* LOVEINT

* massive collection of bulk intelligence with dubious justifications

* withholding information about 0 days it wanted to stockpile for its own use

* misleading technical committees so as to weaken encryption and security related standards

* introducing flawed security protocols

* paying money to security companies (RSA) to introduce weaknesses

* (thus with the above four items) actively sabotaging its own mission of helping to secure our nation's systems

* allowing its documents to be leaked en masse

* allowing possibly its most powerful and dangerous (though we don't know) sets of tools to be leaked as well.

Did I forget anything?

Re: NSA’s top talent is leaving because of low pay, flagging morale, unpopular reorg

#125
> The brain drain has been so pronounced that at one gathering in 2016 of the agency’s elite hacking division, one individual raised the concern with Rogers directly. According to several people familiar with the exchange, Rogers disputed that there was any increase in attrition and told his employees that they should stop complaining and get back to work.

Remember this. As someone who started their professional life in 2000, lived through 2009, and went through a multinational's "reorg" (mass-firing by geography, several 10s of thousands of people), let me tell you :

As soon as you notice there is general discontent, and people no longer care enough about their jobs to ask questions like this to the top brass, it is time to make sure you have another job lined up. You can get better jobs this way, and the hammer will come down.

Above all, know that this Rogers guy is fairly honest. And yet, he directly contradicts the Washington Post. He's an exec, and he has ONE job : do exactly what his superiors say without bother them.

He (once for me it was a she) will NOT give you any piece of information you do not already have. They are there to get people to work together.

By "motivating".

By lying.

By cheating.

This means that when it comes to the health of the company and your future job prospects, a sober chat with the cleaning staff will yield more useful information than an hour long "fireside chat" with a highly placed manager. Not because they know a lot, but simply because they don't lie, and they know a little. An executive is not talking to you, except in the way a vet is talking to stray dogs at the impound. They don't respect you, they can't do anything for you, they don't like you ... and they're very, very good at hiding this (just look at financial presentations on youtube, say of the IBM CEO, knowing that she has for years, every 2 months or so, fired 1000+ people, with the constant online reports of them getting cheated out of severance. Listen to her, then think about the kind of person who does that. You half expect to get free candy and a hug every 2 minutes or so when listening to her. Or listen to Clinton talking, knowing that he's the sort of man that threatens women to have sex with him. Think about what those people he talks to really mean to him)

Re: NSA’s top talent is leaving because of low pay, flagging morale, unpopular reorg

#126
post #88

It seems like it's pretty hard for the government to compete with private industry in compensation. Federal pay grades are capped by Congress, and the top grade is around ~$150k a year [1]. And note that since it's the top of the scale, you have to start people off lower so that there is salary progression. Pretty sure a top cryptographer or security expert should be worth several times that, especially if they are a…

The problem is that we can (and should!) raise government pay scales, but we must also make it easier to fire people (or manage them downwards) for incompetence. Government work is for two types of people (and there's some overlap on the Euler diagram): patriots, and folks who can't hack it in civilian life. It's not just a 'perception of gov't incompetence': it's a widespread phenomenon. Government employees tend to…

It's popular to say things like some government employees are "folks who can't hack it in civilian life," but there's basically no evidence this is true.

First of all, let's make sure we look at the full scope of civilian life with a sober eye. Anyone working the counter at your local Post Office could easily work the register at any grocery store in your town. And any medium to large company has plenty of internal politics. Don't make the mistake of comparing the worst case of government to some idealized notion of private enterprise.

Second, take a look at what happens to people who do leave the government. Very often, their salaries go up in the private sector. This is especially true for specialists like the folks who work at the NSA. Seems like they can hack it.

Folks who have not worked for the government, or very close to it, have a hard time comprehending the fundamental differences between government and private enterprise. For one thing, when you work for the government, many rules of your job carry the force of law. Being too flexible might not just get you fired, it might get you prosecuted.

And there are so many rules. I'll give you one example scenario: a person leaves their job, and a subordinate steps up, takes on their workload, and does great.

In a private company, you'd just promote the subordinate. You already know they can do the work, you retain institutional knowledge, and it's easier to hire junior positions. Efficient and effective.

But in most federal agencies that would be illegal, as it might permit some form of corruption. The subordinate would have to keep doing the extra workload, while the supervisor requisitions a new position to replace the old one, and then runs a (highly regulated) open public application process. The subordinate can apply too, of course.

This is not because the supervisor is some terrible inflexible or dumb person. The rules are just stricter and more burdensome in the government than in private enterprise.

Why? Because everyone loves to believe the worst about the government, so it's easy to sell voters on the necessity of a shitload of burdensome rules.

So: if you want people to act smarter in the government, you have to give them permission to act smarter. Firing has little to do with it. You have to give people the opportunity to try things and make mistakes in good faith.

Re: NSA’s top talent is leaving because of low pay, flagging morale, unpopular reorg

#127

It seems like it's pretty hard for the government to compete with private industry in compensation. Federal pay grades are capped by Congress, and the top grade is around ~$150k a year [1]. And note that since it's the top of the scale, you have to start people off lower so that there is salary progression. Pretty sure a top cryptographer or security expert should be worth several times that, especially if they are a…

I work in the public sector, in Denmark, but I think a lot of the myths around public IT are just that, myths.

We have some of the best talent in our country. We pay them less, but a lot of people prefer working in the public sector for a variety of reasons. Some are idealists who want to build a better society, others like the flexible hours and the paid sick leave for their children, others again like the relative stability or safety or the fact that they get to work on big projects.

I think the bad image comes from the fact that our scandals are public. When the banking sector does a big project that fails you typically won't hear about it. When the government fails, you'll be reading news articles, blogposts and the likes as well as having researchers from prominent universities trying to pour their take on what the government needs (typically to ask said researchers).

The public sector does fail more though. I think there was a study in the 00's that showed around 75% failures on major IT systems in the private sector and around 85-90% in the public sector. But then we have to digitize an un-digitizable law, so I think this is only natural.

In my municipality we don't do complete failures often, but we don't always succeed in implementing as successful as we wanted, leading to a lack of benefit realization.

That being said, we operate around 370 different systems 50-70 of which we've build ourselves, and most of these are working fine.

I think I'm a nice example. I get headhunter a lot, and I could be making a lot more money in the private sector, but I prefer the public sector because I have Children and since my job comes with paid lunch breaks I work two and a half hours less per week. On top of that, I'm not expected to work 40-50 hours a week despite being in management. I sometimes still do, but then it's typically for interesting projects such as heading the digital voter registration process during elections.

This may be very different in America, but I suspect that the NSA would be able to attract the best of the best on image alone.

Re: NSA’s top talent is leaving because of low pay, flagging morale, unpopular reorg

#128
post #88

Earlier quoted context omitted.

The problem is that we can (and should!) raise government pay scales, but we must also make it easier to fire people (or manage them downwards) for incompetence. Government work is for two types of people (and there's some overlap on the Euler diagram): patriots, and folks who can't hack it in civilian life. It's not just a 'perception of gov't incompetence': it's a widespread phenomenon. Government employees tend to…

The other side of this is the stability that a government job provides to low to middle income classes. The southern states where I grew up and went to college both lauded people who were able to secure government jobs. No matter how grueling or toxic a work environment becomes and no matter how inefficient workers become -- everyone stays in those jobs for the pension. In cities and areas where education in literacy…

As long as policy is driven by lobbyists for private corporate interests, that will never happen. Keeping government jobs weak serves to make the labor market easier for them by reducing competition.

Re: NSA’s top talent is leaving because of low pay, flagging morale, unpopular reorg

#129
post #7

It seems like it's pretty hard for the government to compete with private industry in compensation. Federal pay grades are capped by Congress, and the top grade is around ~$150k a year [1]. And note that since it's the top of the scale, you have to start people off lower so that there is salary progression. Pretty sure a top cryptographer or security expert should be worth several times that, especially if they are a…

That top pay grade is less than the starting compensation for PhD's at the big tech co's. Not to mention free food, potential for career growth, and an open non-militaristic culture where you can wear a hoodie instead of a tie. I honestly don't understand why someone would work for the NSA given the choice.

Because you can do things that would be illegal in private practice, like developing and deploying systems to hack into computers, phones, cars, telecomm equipment, etc.

There is a type of work and a class of problems that can only be legally pursued in a federal agency like the NSA.

Re: NSA’s top talent is leaving because of low pay, flagging morale, unpopular reorg

#130

Earlier quoted context omitted.

That’s the top pay grade on the gs scale, there are special rates schedules and exceptions for specialists. NIH has Dual MD and research PhDs on payroll, those are unicorns... (I know a mid to top tier research university that has to start offers at over $700k for those, they don’t hardly exist, and that’s a university, they don’t make products) Nih doesn’t pay them GS rates either. NIST doesn’t pay gs rates. NSA cou…

I am a civil servant. There are special pay scales for scientists and engineers, but they are still capped by law at the top end at the same level as the GS scale. In the DC area last year that was $166,000. I am not aware of any exceptions to the law, unless you mean the Special Executive Service. You can - eventually - make it into the Special Executive Service (SES), which pays somewhat higher (around $200k per ye…

Considering the amount of care and feeding that a Nobel Laureate would require to support their research program that seems appropriate.
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