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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#601

Post by ksk »

valuearb wrote: post #584
jasonkostempski wrote: post #455

Earlier quoted context omitted.

I'd like to see them and everyone else reintroduce removable batteries. If you're "in the field" all day, it's very convenient to have a second battery to swap out and those external battery powered chargers can be just as inconvenient as being tethered to an outlet.

God no. If I wanted a heavier thicker phone, there are plenty of battery cases that do the trick. Apple's is excellent.

In that case, the iPhone designers might find it puzzling that other smartphone makers have managed to deliver user replaceable batteries on their products without making them heavy OR thick. Or for that matter, other Laptop makers too.

Re: A Message to Our Customers about iPhone Batteries and Performance

#602

Post by forrestthewoods »

altcognito wrote: post #546
forrestthewoods wrote: post #278

Earlier quoted context omitted.

> I think the non-manufactured part of the scandal is having your phone throttle itself w/o telling you it's doing that is pretty annoying. If you have a laptop then I have bad news; your CPU throttles itself. Especially if you play games. It gets too hot and slows itself down to prevent damage. There’s not even a direct way to detect this. Which I do admit is annoying. Apple deserves this PR egg on their face. But t…

> There’s not even a direct way to detect this. I'm not sure what you mean by this, but you can run software that will give you these details and much, much more about the state of the CPU.

It can be detected analytically, but you can’t directly query the CPU for throttle state.

https://randomascii.wordpress.com/2013/08/06/defective-heat-...

Re: A Message to Our Customers about iPhone Batteries and Performance

#603

Post by sangnoir »

thom_nic wrote: post #551
propogandist wrote: post #467

Earlier quoted context omitted.

step one should be removing google from your phone (android or otherwise) and limiting reliance on all their services.

How would you remove Android from an Android phone?

Android =/= Google: you can easily have an android phone with zero Google services if you choose a phone supported by one of many AOSP-based OSes.

Re: A Message to Our Customers about iPhone Batteries and Performance

#604

Post by taspeotis »

pier25 wrote: post #539
taspeotis wrote: post #296

Earlier quoted context omitted.

The article does mention price reductions “starting in late January and available worldwide through December 2018.“

> available worldwide through December 2018 Which is quite frankly ridiculous. Nothing really justifies waiting a year for this. Apple already has everything it needs to replace batteries worldwide right now (either with third party official repair companies or their own), and the cost of doing so will not likely change from here to December 2018.

The offer is "starting in late January" and goes "through [to] December 2018" and it's "available worldwide."

Re: A Message to Our Customers about iPhone Batteries and Performance

#605

Post by garmaine »

jwineinger wrote: post #110
bluedino wrote: post #27

Earlier quoted context omitted.

Same here. I already had my battery replaced under that replacement plan, and for $25 why not get it replaced at some point this coming year and hopefully get another year out it.

> for anyone with an iPhone 6 or later whose battery needs to be replaced I'm guessing they'll have some criteria on that

Health needs to be under 80%. Sadly my iPhone 7 device is at 87% and nevertheless suffering from frequent 5-10s UI freezes when doing anything as complicated as opening an app, responding to a notification, or switching IMEs.

As reported by so many others, this happened immediately after the iOS 11 update. And by immediately I mean within seconds of booting right after installing the update. I stupidly waited for 11.1 hoping it would address the issue rather than revert while it was still possible.

Apple will not replace my battery even under this new program, as it’s still considered healthy by their standard. However an iPhone 7 with 87% battery health is unable to run iOS 11 without frequent UI freezes or sudden power loss, as I’ve found out, due most likely to the fact that I’m running iOS 11 on hardware designed for iOS 10. I’d be okay with that if there was some way to revert, but there is not.

Re: A Message to Our Customers about iPhone Batteries and Performance

#607

Post by garmaine »

Apple needs to continue signing iOS 10. It is unacceptable that they have increased the software drain on power for normal activities beyond what supported hardware can run, and then when the problem is recognized not allowed downgrading to revert the experience.

Re: A Message to Our Customers about iPhone Batteries and Performance

#608

Post by jsz0 »

aphextron wrote: post #548
jmull wrote: post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

>So I take the drop to $29 as a tangible apology, which I appreciate. (Well, personally, I've already replaced my battery using a $25 kit from Amazon, but obviously that's not viable for the great majority of iPhone owners.) Seems pretty cheap from the worlds richest company considering it's a $5 battery in question that takes minutes to replace. Why could they not offer full RMA service?

For the same reason auto makers don't offer free lifetime oil changes. A battery is expected to degrade over time so if you expect to use a device for 2-3+ years it's your own responsibility to factor that into the cost of ownership.

Re: A Message to Our Customers about iPhone Batteries and Performance

#609

Post by jsz0 »

jhack wrote: post #217
austenallred wrote: post #202

Earlier quoted context omitted.

The trade-offs that come with that would completely destroy everything that makes iPhones great.

Maybe if they made their iPhones that fraction of a millimetre thicker, they'd have the courage to bring back a headphone jack into their $1000 phones.

The iPhone X is thicker than previous generation models.

Re: A Message to Our Customers about iPhone Batteries and Performance

#610

Post by innagadadavida »

phamilton wrote: post #549
scoot wrote: post #505

Earlier quoted context omitted.

There's a trade-off. Either your device becomes obsolete because it doesn't have the hardware capacity to support the requirements of a newer OS so you are stuck at an older version, or it becomes obsolete because the vendor allowed an upgrade that was detrimental to performance. For the vendor: damned if you do, damned if you don't.

Or a third option: invest in software that doesn't have strict absolute hardware requirements. A lot of the hardware requirement inflation is due to unoptimized software. Which is not a quality failing as much as a deliberate choice. Apple could absolutely include older device performance in their QA testing.

Mobile CPUs have quadrupled since 3.5 years when the 6 came out. Most normal people want cool new features. If you are in the minority, don’t expect it to be fixed just for you — especially since the old OS is optimized for you and you can use it just fine.
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