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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#311

Post by goialoq »

TaylorAlexander wrote: post #295
djsumdog wrote: post #195

Earlier quoted context omitted.

This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…

Agreed. It’s also a waste of human labor to throw away devices when they could still be made useful with some simple repairs. To go further, it is wasteful to design hardware to be disposable rather than repairable and reusable. People with jobs I wouldn’t want to do work very hard to bring us these devices, and the earth gives up resources to mine, transport, and shape the materials. Throwing things away when they c…

> It’s also a waste of human labor to throw away devices when they could still be made useful with some simple repairs.

Are you sure? Assembly line production is highly efficient, that's why warranty service usually means "throw way the old one into the refurbish or recycle pile and give you a new one", not "fix your old one"

Re: A Message to Our Customers about iPhone Batteries and Performance

#312

Post by [deleted] »

ErikVandeWater wrote: post #289
colejohnson66 wrote: post #248

Earlier quoted context omitted.

> What about those of us that already paid to have the battery replaced? Devil’s advocate: one doesn’t complain if they buy something the day before it goes on sale at a store. It’s just bad luck.

But this is intended as an apology, not a sale. Apologies don't come with big asterisks if they want to be taken seriously. And PacketPaul's experience was even worse because the reps did not believe his story. You can always take to twitter if you want to get something like this fixed, however.

[deleted]

Re: A Message to Our Customers about iPhone Batteries and Performance

#313

Post by matwood »

austenallred wrote: post #251
jhack wrote: post #217

Earlier quoted context omitted.

Maybe if they made their iPhones that fraction of a millimetre thicker, they'd have the courage to bring back a headphone jack into their $1000 phones.

I know it's not common for people to say this out loud, but I spent $1200 on an iPhone last month, and a. I don't care about a headphone jack, at all; I use Airpods and the experience is phenomenal b. Consider me crazy, but I actually like my phones getting smaller and lighter What if Apple is just making a phone for people like me, and is comfortable with those trade-offs?

I'm with you. The iPhone X is the best iPhone I've ever used.

The headphone jack uproar was a tempest in a teapot. Apple saw the stats that either a) people use the headphone that come with the phone or b) they upgrade to wireless headphones. The small group of people using expensive wired headphones can afford an additional $7 permanent attachment.

Yes, Apple prioritizes size and design over everything else. Removable batteries add size, weight, and likely impact the water proof ability of the device. Even when I had a phone that could easily swap batteries I never bought additional ones because they were not cheap and would be discarded when I got a new phone.

I'll also say that I'm happy with the change Apple did here. They failed at communicating it, but I have been on the receiving end of an older phone that would shutdown/crash with plenty of battery left, and would have preferred it to slow down so I could at least use it.

Re: A Message to Our Customers about iPhone Batteries and Performance

#314

Post by grav »

tschwimmer wrote: post #111

I think this is a good response, and I think a lot of the outrage over this issue is overblown. At the end of the day there's a fundamental tradeoff that Apple needs to make on behalf of their customers: performance or stability. They chose stability, and I think they have a convincing argument as to why: "It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of ou…

I agree it's a good response, both marketing wise (the compensation in the form of cheaper upgrade) and technically (the improved health visibility).

Regarding your concerns:

1) The software update that improved the power management was released for iPhone 6 and later only according to the article.

2) They state "Early in 2018". I think this is a pretty conservative, yet realistic estimate, considering they don't want to risk the user experience.

Re: A Message to Our Customers about iPhone Batteries and Performance

#315

Post by mschuster91 »

goialoq wrote: post #311
TaylorAlexander wrote: post #295

Earlier quoted context omitted.

Agreed. It’s also a waste of human labor to throw away devices when they could still be made useful with some simple repairs. To go further, it is wasteful to design hardware to be disposable rather than repairable and reusable. People with jobs I wouldn’t want to do work very hard to bring us these devices, and the earth gives up resources to mine, transport, and shape the materials. Throwing things away when they c…

> It’s also a waste of human labor to throw away devices when they could still be made useful with some simple repairs. Are you sure? Assembly line production is highly efficient, that's why warranty service usually means "throw way the old one into the refurbish or recycle pile and give you a new one", not "fix your old one"

> Assembly line production is highly efficient

The highlevel production may be, but rare-earth mining is incredibly dirty (and some of them, if not sourced from fair trade, directly fund warring groups), and IC manufacturing isn't exactly environment friendly too, lots of nasty chemicals used there.

Re: A Message to Our Customers about iPhone Batteries and Performance

#316

Post by goialoq »

looiid wrote: post #213
PacketPaul wrote: post #193

Earlier quoted context omitted.

The batteries are not free. How about a user replaceable battery design?

The battery is user replaceable. If a minimum wage earner in the mall can do it with a few basic tools it isn’t that difficult.

How do you know the wage for battery replacement?

Re: A Message to Our Customers about iPhone Batteries and Performance

#317

Post by oneeyedpigeon »

looiid wrote: post #213
PacketPaul wrote: post #193

Earlier quoted context omitted.

The batteries are not free. How about a user replaceable battery design?

The battery is user replaceable. If a minimum wage earner in the mall can do it with a few basic tools it isn’t that difficult.

If replacing the battery voids the warranty, that doesn't count as 'user replaceable' in my book.

Re: A Message to Our Customers about iPhone Batteries and Performance

#319

Post by LoSboccacc »

tigershark wrote: post #307
LoSboccacc wrote: post #214

Earlier quoted context omitted.

The rigt thing would have been a model recall changing the battery with something that has enough voltage margin to keep the cpu running after the usual degradation for at least the 500 cycles it’s rated for This is an engineering issue on evaluating margins properly repackaged as “we’re improving battery life” to hide stability issue caused by bad assumptions on cpu stability across voltage ranges.

3.3 years on the iPhone 6 charging it once a day is 1000 cycles, well above 500..

Because you’re being throttled, duh
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