> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…
A Message to Our Customers about iPhone Batteries and Performance
301–310 of 878 posts
Re: A Message to Our Customers about iPhone Batteries and Performance
#302I think this is a good response, and I think a lot of the outrage over this issue is overblown. At the end of the day there's a fundamental tradeoff that Apple needs to make on behalf of their customers: performance or stability. They chose stability, and I think they have a convincing argument as to why: "It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of ou…
Re: A Message to Our Customers about iPhone Batteries and Performance
#303That's a great response PR-wise, but it doesn't answer the question of why these batteries are degrading to a point where unexpected shutdowns are a concern in a single year. The iPhone 7 is only one year old. That just isn't OK.
Re: A Message to Our Customers about iPhone Batteries and Performance
#304Earlier quoted context omitted.
How is this a "completely manufactured scandal"? Tens of millions of old iPhone users were left in the dark why all of a sudden the phone was slowing down to the point where it was becoming unusable. Millions of people probably spent hundreds of dollars otherwise they wouldn't need to spend if they know this was something they can fix with a new battery. I personally have been using iPhone 6 for 3 years until this CP…
If Apple hadn’t made this change those phones would have randomly turned off instead. Those people probably would’ve gone and bought either a new were iPhone or switch to android like you did. On the whole I don’t think this would have caused anyone to spend money they wouldn’t have otherwise. Perhaps they would have stayed with their phone longer. It’s hard to tell, and this is certainly worse than if they had just…
Re: A Message to Our Customers about iPhone Batteries and Performance
#305Earlier quoted context omitted.
This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…
The iPhone 6 was released September 9, 2014, which is about 3.3 years ago.
Re: A Message to Our Customers about iPhone Batteries and Performance
#306Earlier quoted context omitted.
Isn't this a time-limited offer? I understood it was valid for a year only.
Yes, after next year, they still want to make dough from battery replacements that should have been priced into the outrageous premium price of a new phone that is billed as durable and long lasting. Why are you supposed to pay twice for long lasting performance? Either lower the price of the phone, engineer a better battery that lasts at least 5 years, or make its replacement free for 5 years; otherwise shut up abou…
Re: A Message to Our Customers about iPhone Batteries and Performance
#307Earlier quoted context omitted.
> It took too much trouble and too long for it to happen, but Apple is stepping up and doing the right thing. The right thing would have been for Apple to either stop this behaviour or give users the option (retain performance or retain battery life). They're doing neither.
The rigt thing would have been a model recall changing the battery with something that has enough voltage margin to keep the cpu running after the usual degradation for at least the 500 cycles it’s rated for This is an engineering issue on evaluating margins properly repackaged as “we’re improving battery life” to hide stability issue caused by bad assumptions on cpu stability across voltage ranges.
Re: A Message to Our Customers about iPhone Batteries and Performance
#308> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…
This is typical Apple bullshit. Whether it's nefarious or not, it's certainly consistent with their mania for hiding critical information from the user. They've implemented logic to detect a compromised battery... THEN THEY DON'T ALERT THE USER. There's no excuse for it.
Instead, they implement an overly complicated workaround that doesn't actually fix the problem. But... what is the real problem here? Apple may be lying about the rationale in the first place.
They claim they're trying to prevent random shutdowns, but those shutdowns were happening on relatively new phones too. The fact is that they probably never figured out what was causing the shutdowns, so they're throttling performance as a workaround in situations that seem to be correlated with them.
Another embarrassment for Apple is that they're contributing to this problem with their idiotic campaign of ever-smaller battery volume. The "thinness" excuse is long-played-out and just insulting at this point; not to mention that the iPhone is an ergonomic failure for being TOO thin anyway.
Maybe the problem is a defective thermal sensor. Search for "iMac randomly sleeps" or shuts down; Apple is telling people that this is a defective thermal sensor on the logic board and charging $600 to fix three-year-old top-of-the-line computers that are now useless.
It's time for everyone to face the fact that Apple is now peddling schlocky merchandise. Glued-together computers with soldered-in RAM, asinine gimmicks like the "touch bar," music-centric phones with no headphone jacks...
What does a company have to do to drive customers away? Apple seems to be exploring as many options as they can.
Re: A Message to Our Customers about iPhone Batteries and Performance
#309I think this is a good response, and I think a lot of the outrage over this issue is overblown. At the end of the day there's a fundamental tradeoff that Apple needs to make on behalf of their customers: performance or stability. They chose stability, and I think they have a convincing argument as to why: "It should go without saying that we think sudden, unexpected shutdowns are unacceptable. We don’t want any of ou…
The outrage doesn't seem overblown to me. For years I knew that my iphones were becoming obsolete not entirely from the passage of time but instead from upgrading the OS. Apple insisted they were not slowing down devices. Now they claim that they started this in iOS 10.2, without notification. My experience has been that upgrading the OS results in degraded performance 100% of the time. Whether intentional or not App…
Apple has been trying to trick me into upgrading to iOS 11 which will make my phone useless junk.
Re: A Message to Our Customers about iPhone Batteries and Performance
#310Earlier quoted context omitted.
I disagree. I think they're doing the right thing here. Most users shouldn't need to manage their battery performance actively at all. What's next? Users should manage their own RAM usage? Absolutely not. They're giving away batteries for free, and giving users more visibility into the health of their battery in an upcoming update. That's the right thing.
So you think a Popup "Hey you're battery is going bad. Do you want to [keep the performance] or [save the battery life]?" Would be too much??
"Hey you're battery is going bad. Do you want to [keep the performance] or [shutdown the phone]?"