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A Message to Our Customers about iPhone Batteries and Performance

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Re: A Message to Our Customers about iPhone Batteries and Performance

#241

Post by flamedoge »

l4yao wrote: post #5
buryat wrote: post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

It's choosing the lesser of two evils. The two options are to have the phone run slower, or have the phone shut down unexpectedly with shorter battery life. Personally, I agree with Apple's call on this one.

There is an obvious third option - have the phone run slower but tell user about it, that it's running in limp mode because of deteriorated battery.

Re: A Message to Our Customers about iPhone Batteries and Performance

#242

Post by austenallred »

megaman22 wrote: post #240
austenallred wrote: post #202

Earlier quoted context omitted.

The trade-offs that come with that would completely destroy everything that makes iPhones great.

It was pretty fantastic on the Samsung hardware that was contemporaneous with many iPhone designs. Sadly the Galaxies have jumped on that bandwagon.

Do you ever wonder if there's a reason why that's the case?

Re: A Message to Our Customers about iPhone Batteries and Performance

#243

Post by JustSomeNobody »

hendersoon wrote: post #68

That's a great response PR-wise, but it doesn't answer the question of why these batteries are degrading to a point where unexpected shutdowns are a concern in a single year. The iPhone 7 is only one year old. That just isn't OK.

Design flaw. They use small batteries so there is absolutely no slack.

Re: A Message to Our Customers about iPhone Batteries and Performance

#244

Post by B1FF_PSUVM »

spondyl wrote: post #239
samb1729 wrote: post #210

Earlier quoted context omitted.

I think you mean ludicrous instead of lubricious, just fyi.

Apparently it's a real word! Here's the excerpt from dictionary.com ------ lubricious [loo-brish-uh s] adjective arousing or expressive of sexual desire; lustful; lecherous ------ It kinda defeats the purpose of using the word if no one else understands what it means :)

> no one else understands

I understand fine.

Re: A Message to Our Customers about iPhone Batteries and Performance

#245

Post by vizzah »

How could iOS (definitely) detect if a battery is chemically degraded? If they slow down performance based on the "expectation" that device is old and it's battery _must have_ degraded, then it is obviously a slowdown for many unsuspecting users, whose batteries might be in fact absolutely fine. I have SE and never had any shutdowns; fortunately staying on 9.3.3, without any need nor desire to upgrade. I'd be utterly disappointed if next software update started to "manage" performance for me, suspecting old battery.

Re: A Message to Our Customers about iPhone Batteries and Performance

#246

Post by BugsJustFindMe »

MBCook wrote: post #179
BugsJustFindMe wrote: post #152

Earlier quoted context omitted.

> Would you rather have a slightly slower phone, or one that shuts off at random due to the battery not being able to provide peak current. I wish people would stop inventing this false dichotomy. What people want is a phone that doesn't degrade horribly after only a year, regardless of whether that degradation is that it shuts itself off at 40% (which is fucking ridiculous) or that it gets noticeably slower. When a…

It’s not a false dichotomy. That’s what the phone did before. It was a pre-existing problem. They could choose to do nothing. They could do what they did. With either of those they could’ve chosen to be more transparent (which clearly they should’ve). You’re arguing that given the problem they saw once the phones have been in the field for years they should have designed the phone differently originally. That’s not r…

Thing about the problem this way:

When your battery doesn't last as long, what do you think of replacing? When everything on your device runs noticeably slowly, what do you think of replacing?

> You’re arguing that given the problem they saw once the phones have been in the field for years they should have designed the phone differently originally. That’s not reasonable.

I'm arguing that given that battery degradation curves are absolutely a known quantity, and have been for many years, they should have chosen to not put in a CPU that would, with 100% certainty, fuck itself in the eye with batteries that otherwise still appear to be reasonably healthy. 500 _complete_ charge cycles should get a battery to 80% capacity according to Apple. 80% original capacity doesn't mean suddenly turning off at 40% of current capacity because of power draw.

> they should have designed the phone differently originally

They should have. The current situation has been caused by either negligence or intent to deceive. That's what has people so upset. Did you know that you don't get the performance back if you keep the iPhone plugged in?

> I’d be very curious to know how android phones handle this. They must, in someway.

By running their CPUs at voltages farther from the absolute edge of what their batteries are capable of putting out. Possibly by displaying charge percentage differently. Definitely not by making performance unbearable.

Re: A Message to Our Customers about iPhone Batteries and Performance

#247

Post by Woofles »

sjrd wrote: post #197
jhack wrote: post #172

Earlier quoted context omitted.

> It took too much trouble and too long for it to happen, but Apple is stepping up and doing the right thing. The right thing would have been for Apple to either stop this behaviour or give users the option (retain performance or retain battery life). They're doing neither.

Ah, so you prefer your phone just shutting down unexpectedly when you open your picture-taking app, update the public transportation app to buy a ticket because they updated the server, or exit the metro into the freezing cold of winter? Right. Not an Apple customer (never was, probably never will), I use a Samsung Android, and I wish my phone were doing that performance limitation thing, because I do feel the issues…

Anecdotal evidence, but my 6s (which I had the battery replaced a year ago under the iPhone 6s battery replacement program) was shutting down just last week when I would walk outside, even if it was at or above 50%.

I'm really interested as to where this issue came from, because before I had the unexpected shutdowns with my 6s that Apple came out and admitted was the battery's fault, I had never had this problem with a previous iPhone (or even in the first 6-9 months that I owned the 6s).

Re: A Message to Our Customers about iPhone Batteries and Performance

#248

Post by colejohnson66 »

PacketPaul wrote: post #187
jmull wrote: post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

What about those of us that already paid to have the battery replaced? I was having the automatic shut down issue and Apple was telling me the battery was just fine. Since they refused to warrantee the battery I just ended up paying for another battery. This was before the issue was really well-known. They were acting as if I was making it up. But yeah, anytime the phone was below 50% battery life I was in danger of…

> What about those of us that already paid to have the battery replaced?

Devil’s advocate: one doesn’t complain if they buy something the day before it goes on sale at a store. It’s just bad luck.

Re: A Message to Our Customers about iPhone Batteries and Performance

#249

Post by pishpash »

unethical_ban wrote: post #136
reaperducer wrote: post #107

Earlier quoted context omitted.

> This does nothing to compensate or win back the trust of customers like me. What is it that you want Apple to do to make you personally feel better?

It's a legitimate question. Frankly, the idea of a phone's performance drastically changing over the course of one(1) version upgrade should aggrivate someone more than this. How can it be acceptable for a single release to "slow a phone to a crawl"? This response makes sense. They screwed up communicating the issue of battery life to the masses that apparently don't know batteries wear out. They're fixing it, they'r…

They're not biting into their revenue. They are doing the minimum possible to maximize their revenue given the news is out.

Re: A Message to Our Customers about iPhone Batteries and Performance

#250

Post by jsz0 »

djsumdog wrote: post #195
jmull wrote: post #115

> Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29... > Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance. There we go. It took too much trouble and too long for it to happen, but Apple is stepping u…

This isn't the first time this has happened to Apple. They use to not sell replacement batteries for the original iPods, and when people called in to complain, they were often told to buy an entire new iPod. This was settled in a lawsuit: http://www.ilounge.com/index.php/articles/comments/apples-ip... Another important note is this battery replacement cost only cover the iPhone6 and up. That's only the 2015 release.…

There's a huge second hand market for iPhones so I'm guessing the majority of devices get trade/sold or at least held onto as spares until they are no longer viable.
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