Earlier quoted context omitted.
> my ride to the hospital to be 30 minutes late, to refuse to turn the music down, and to tell me the credit card reader is broken As much as I'd like to stick it to taxis because of their decades of price gouging due to being granted a monopoly, I have not had many bad experiences riding a taxi. If I had to put a number on it, I'd say that less than 5% of my taxi rides were in any way unpleasant other than for the c…
This really depends on where you live. Harassing and other similar situations are very common in Taxis where I live, while Uber drivers seem to be well-behaved. None of my female friends dare get into a Taxi due to, well, harassment, (some have stories of groping, attempted rapes, etc.). Generally, they'd only take a taxi in groups, or walk. Uber seems to be working well in that regard (at least for now).
On the other hand, Uber drivers with a bad score are usually suspended or banned from the app, keeping out the bad apples, and they're usually the car owners themselves, thus having an incentive to drive better and take more rides.
I believe than something similar to Uber scores for taxis with similar effects (removing bad drivers from the service) would create a huge improvement.
Another unfortunate side effect is that there's some segmentation - poorer and older people still take taxis, while more affluent people take Ubers.