Live data from Hacker News

A Message to Our Customers about iPhone Batteries and Performance

apple.com

1–10 of 878 posts

Re: A Message to Our Customers about iPhone Batteries and Performance

#2
> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades.

Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

Re: A Message to Our Customers about iPhone Batteries and Performance

#3
What theyre doing to fix it:

"Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018. Details will be provided soon on apple.com.

Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance."

Re: A Message to Our Customers about iPhone Batteries and Performance

#4
post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

They have to say that for legal because reasons.

Re: A Message to Our Customers about iPhone Batteries and Performance

#5
post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

It's choosing the lesser of two evils. The two options are to have the phone run slower, or have the phone shut down unexpectedly with shorter battery life.

Personally, I agree with Apple's call on this one.

Re: A Message to Our Customers about iPhone Batteries and Performance

#6
post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

Keep reading the article and you will find out.

Re: A Message to Our Customers about iPhone Batteries and Performance

#7
post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

Rock and a hard place for Apple, after 600 cycles or 2 years 'average usage' (based on reports I've seen in the past) the battery might only have 50-60% of the design capacity, so their choice is between reducing battery consumption (via throttling) or having users whose phones are totally drained in significantly less than an 'average working day'.

Re: A Message to Our Customers about iPhone Batteries and Performance

#8
post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

"We’ve been hearing feedback from our customers" (sic: "we've been sued")

Re: A Message to Our Customers about iPhone Batteries and Performance

#10
post #2

> First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades. Didn't they degrade the user experience by slowing down the cpu? I definitely wasn't enjoying my slow iPhone

Slowing down the CPU is a better experience than your phone shutting off or battery lasting half a day...
Post reply on HN