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Posterous is being DDoS'd

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Re: Posterous is being DDoS'd

#2
This is hot off the heels of an email sent out last night:

As you’re no doubt aware, Posterous has had a rocky six days.

On Wednesday and Friday, our servers were hit by massive Denial of Service (DoS) attacks. We responded quickly and got back online within an hour, but it didn’t matter; the site went down and our users couldn’t post.

On Friday night, our team worked around the clock to move to new data centers, better capable of handling the onslaught. It wasn’t easy. Throughout the weekend we were fixing issues, optimizing the site, some things going smoothly, others less so.

Just at the moments we thought the worst was behind us, we’d run up against another challenge. It tested not only our technical abilities, but our stamina, patience, and we lost more than a few hairs in the process.

I’m happy to report Posterous is at 100% and better than ever. Switching to a new data center will help us avoid the type of attacks we saw last week, and the new, bigger, beefier servers will speed up the site and increase capacity. We were hit pretty hard, but we’ve come out stronger in the end.

While we were certainly frustrated, we know that no one was more frustrated than you. Your website was down, and I humbly apologize for that. Know that throughout these six days, restoring your site and your trust has been our number one priority.

At the same time, I have never been prouder of the Posterous team. Garry led the team in the server migration, Vince worked like a mad man until he passed out on his desk, and Jackson helped the community understand the impacts of some pretty technical issues. This week has been all hands on deck, and we had some pretty great hands.

We have great plans for the future of Posterous. Our team is stronger than ever, and we are laser focused on developing better ways for you to share your content online. Thank you for believing in us, thank you for trusting us, and thank you for sticking with us through the past six days.

--Sachin Agarwal Cofounder and CEO, Posterous

Re: Posterous is being DDoS'd

#5
Our datacenter is experiencing heavy packet loss. We're on the line with Rackspace now.

I don't see where they stated it was a DDOS attack. Packet loss can occur due to a large number of different issues.

EDIT: They just clarified with the following: The DDoS attackers have returned and evolved their attack around our countermeasures. We expect to be back online ASAP w/ @gigenet antiddos

Re: Posterous is being DDoS'd

#6
Why DDOS posterous? What's there to gain from it?

This isn't like the ones who DDOS'ed MS out of their hatred for it or the ones who blackmailed & DDOS'ed a gambling website when they refused to pay up.

Re: Posterous is being DDoS'd

#7

This is hot off the heels of an email sent out last night: As you’re no doubt aware, Posterous has had a rocky six days. On Wednesday and Friday, our servers were hit by massive Denial of Service (DoS) attacks. We responded quickly and got back online within an hour, but it didn’t matter; the site went down and our users couldn’t post. On Friday night, our team worked around the clock to move to new data centers, bet…

This sort of crisis management is always a challenge. How do you communicate this sort of problem to customers without losing credibility later if there is a risk of lingering issues? Based on the tone of the email that you posted, as a customer, I would expect the problem solved, case closed. Certainly, it makes customers feel good that the team has it handled.

The new events, if not handled quickly, could create doubt in customer minds and the team, as the optimistic outlook may not hold. I hope they beat this soon.

Re: Posterous is being DDoS'd

#8
post #6

Why DDOS posterous? What's there to gain from it? This isn't like the ones who DDOS'ed MS out of their hatred for it or the ones who blackmailed & DDOS'ed a gambling website when they refused to pay up.

someone probably has an issue w/ the blog/content of someone who is using posterous rather than posterous themselves.

Re: Posterous is being DDoS'd

#9
post #6

Why DDOS posterous? What's there to gain from it? This isn't like the ones who DDOS'ed MS out of their hatred for it or the ones who blackmailed & DDOS'ed a gambling website when they refused to pay up.

I severely doubt this line of thought.. but they didn't make any friends with their "switch from X to us" campaign, and it only takes one bruised ego with a lack of ethics to stir up trouble.

That said, if it's like most other DDOS attacks I've seen reported, the target is probably a user of the service with Posterous merely being unlucky enough to host a particular site someone doesn't like. I vaguely recall another platform got DDOSed recently due to some Israel vs Iran type cyberwar.

Re: Posterous is being DDoS'd

#10
post #6

Why DDOS posterous? What's there to gain from it? This isn't like the ones who DDOS'ed MS out of their hatred for it or the ones who blackmailed & DDOS'ed a gambling website when they refused to pay up.

Maybe, and take it with a grain of salt, some people got infuriated by their recent switch to posterous campaign. I know this may be a very remote option, but in my opinion it's very possible.
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