91–100 of 210 posts
Why don't they just offer some kind of emergency support with a hefty pricetag for these cases? Eg pay 200$ to have an actual human verify your identity? I don't think that would cost them anything and most people in this situation would likely pay any price to regain access..
Man, that's scary! My email account is so central to everything.... better make some changes
IMHO, free supportless email [like gmail] isn't really an option, given the huge impact that losing it would have.
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My sister-in-law has a blog that sends out email notifications to subscribers (who requested them) when she posts a new article. After a few hundred subscribers had marked these notices as spam rather than unsubscribing, her blog, email account and entire site got blacklisted. She only managed to get this cleared up via a tech support friend who has contacts at Google.
Tell her to be sure there is a distinguishable "unsubscribe" link in letters.
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Chargeback?
Chargeback plus time machine you mean?
It's my belief that if you enable 2FA it's a lot harder to be casually dissociated from your account. This is because you have to do more work to establish a chain of authority over the account to enable it, and because you precreate account recovery tokens you can save offline.
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Because what's the alternative? You can spend weeks moving all your data to Microsoft or Apple... and suffer lost messages when people don't update their e-mail for you... and then discover they're just as bad or worse? What's an alternative to Gmail+Drive+Apps that has as much functionality, ease of use and convenience, and at a comparable price, but guarantees you won't get locked out?
If you're opening a new 2nd account, there isn't anything to "move", is there?
Why don't they just offer some kind of emergency support with a hefty pricetag for these cases? Eg pay 200$ to have an actual human verify your identity? I don't think that would cost them anything and most people in this situation would likely pay any price to regain access..
2. Have backups, redundant and different email accounts.
3. Use a thirdparty password manager.
4. Don't give google all your information.
It's a horrible ecosystem which ties convenience, and it's bad.
Why don't they just offer some kind of emergency support with a hefty pricetag for these cases? Eg pay 200$ to have an actual human verify your identity? I don't think that would cost them anything and most people in this situation would likely pay any price to regain access..
> On December 5th, I sent a note to a PR contact who I work with on Google-related news and I told him about my problem. He said he had gotten my case escalated and I should hear within 24 hours. Sadly in all these stories that end successfully there is an inside help from someone that has contacts in Google. I don't even want to think about what would happen to people that don't know anyone inside Google.
In my experience, that is 100% true. I made an app and uploaded to the Play Store, but it was rejected for whatever reason, and I was told I'd hear back from them within 72 hours. 8 days later after not hearing anything from them despite multiple attempts, they got back to me only _after_ a friend of a friend connected me with someone who works at Google. The iOS store was a piece of cake compared to anything Google…