81–90 of 210 posts
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Fastmail is great for this, in my opinion. I vastly prefer every single aspect of the experience. The web mail client alone is worth the switch away from Gmail, IMHO.
How does Fastmail handle lost passwords?
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I worked for a large b2c website. Many users used the password recovery flow essentially as their login mechanism. Seriously.
So why not take advantage of that... instead of passwords just email the user a link they need to press to login.
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My AdWords account got locked a few years back. It was my first attempt to try AdWords on my website. I've loaded around $20 and it almost immediately got locked (not a single ad was shown/clicked). I could never unlock it or retrieve my money from it. So Google has my 20 dollars now.
Chargeback?
I think this is the money quote: “That same day I opened a second GMail account so I could have access to services like an email account if need be, [...]” So, this journalist is in the middle of a horrible experience with Gmail and responds by ... opening another Gmail account, because basically realistically imagining email as something other than Gmail is far too much of a stretch in most people’s minds.
In the era of cloud services, if it's not on your hard drive you could ultimately lose access to it at any time. People tend to think about reasons like companies shutting down services, getting acquired, etc. but this brings up an entirely new class of ways you could lose access to your cloud info: Locking yourself out. Maybe you forgot the password, your password manager had a bug, or the account was with an old sc…
I worked for a large b2c website. Many users used the password recovery flow essentially as their login mechanism. Seriously.
I think this is the money quote: “That same day I opened a second GMail account so I could have access to services like an email account if need be, [...]” So, this journalist is in the middle of a horrible experience with Gmail and responds by ... opening another Gmail account, because basically realistically imagining email as something other than Gmail is far too much of a stretch in most people’s minds.
A group of acquaintances had a Facebook group where they shared research and documents. It got deleted and they lost everything. Thrice. I suggested they used something else for document storage each time, but was just ignored or shooed off.
The root cause of the problem is kinda beyond me -- but it's clear that people are unwilling to learn from experience when it comes to these things, and that these free services will continue to behave as they do because there's no downside to doing so.
In the era of cloud services, if it's not on your hard drive you could ultimately lose access to it at any time. People tend to think about reasons like companies shutting down services, getting acquired, etc. but this brings up an entirely new class of ways you could lose access to your cloud info: Locking yourself out. Maybe you forgot the password, your password manager had a bug, or the account was with an old sc…
I worked for a large b2c website. Many users used the password recovery flow essentially as their login mechanism. Seriously.
Remove that pesky "password" from the entire "password reset" flow. Makes perfect sense (meaning: there's clearly users making use of it).