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I got locked out of my Google account for a month

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Re: I got locked out of my Google account for a month

#11

Trusting "your life" to a third party service is very dangerous. Because if your life depends on that service, your life can't continue with out it, so I ask, why do this to yourself? The convenience is a serious trade off.

What's the alternative though? It's not like Microsoft and Yahoo's email/calendar services are much better. Use a paper calendar and run your own private email server and hope you never have to run for president?

Re: I got locked out of my Google account for a month

#12
In the era of cloud services, if it's not on your hard drive you could ultimately lose access to it at any time. People tend to think about reasons like companies shutting down services, getting acquired, etc. but this brings up an entirely new class of ways you could lose access to your cloud info: Locking yourself out. Maybe you forgot the password, your password manager had a bug, or the account was with an old school or work email you no longer have access to. This may seem silly but as a dev I forget my passwords for things all the time. Imagine how this kind of technological shift impacts a non-technical person.

Re: I got locked out of my Google account for a month

#14

Trusting "your life" to a third party service is very dangerous. Because if your life depends on that service, your life can't continue with out it, so I ask, why do this to yourself? The convenience is a serious trade off.

What's the alternative though? It's not like Microsoft and Yahoo's email/calendar services are much better. Use a paper calendar and run your own private email server and hope you never have to run for president?

Pay someone for the critical services you rely on. I'd never trust Google with my main email service; Fastmail.fm has been great to me.

For calendaring, I rely on Apple; even if they were to somehow vanish, I'd still have 3 copies of my calendar lying around.

Re: I got locked out of my Google account for a month

#15
post #2

> On December 5th, I sent a note to a PR contact who I work with on Google-related news and I told him about my problem. He said he had gotten my case escalated and I should hear within 24 hours. Sadly in all these stories that end successfully there is an inside help from someone that has contacts in Google. I don't even want to think about what would happen to people that don't know anyone inside Google.

My sister-in-law has a blog that sends out email notifications to subscribers (who requested them) when she posts a new article. After a few hundred subscribers had marked these notices as spam rather than unsubscribing, her blog, email account and entire site got blacklisted. She only managed to get this cleared up via a tech support friend who has contacts at Google.

Re: I got locked out of my Google account for a month

#16
post #2

> On December 5th, I sent a note to a PR contact who I work with on Google-related news and I told him about my problem. He said he had gotten my case escalated and I should hear within 24 hours. Sadly in all these stories that end successfully there is an inside help from someone that has contacts in Google. I don't even want to think about what would happen to people that don't know anyone inside Google.

It happens all the time, and there is no recourse unless you can get lucky enough to cause a social media storm with enough outrage it catches someone's attention.

The ability to cause a social media storm alone could be a motivation for having some social media presence. It seems otherwise you are screwed if something goes wrong.

Re: I got locked out of my Google account for a month

#17
post #9

> That same day I opened a second GMail account so I could have access to services like an email account if need be, even if it didn’t have any of my previous data in there. When service is this terrible, why stick with the bad provider? I generally find the whole article sort of depressing... “Google ignored my problems for a month. But now I have access again oh well yay!!”

Because what's the alternative? You can spend weeks moving all your data to Microsoft or Apple... and suffer lost messages when people don't update their e-mail for you... and then discover they're just as bad or worse? What's an alternative to Gmail+Drive+Apps that has as much functionality, ease of use and convenience, and at a comparable price, but guarantees you won't get locked out?

When is the last time you heard the same kind of story about Apple or MS?

Re: I got locked out of my Google account for a month

#18
post #15
post #2

> On December 5th, I sent a note to a PR contact who I work with on Google-related news and I told him about my problem. He said he had gotten my case escalated and I should hear within 24 hours. Sadly in all these stories that end successfully there is an inside help from someone that has contacts in Google. I don't even want to think about what would happen to people that don't know anyone inside Google.

My sister-in-law has a blog that sends out email notifications to subscribers (who requested them) when she posts a new article. After a few hundred subscribers had marked these notices as spam rather than unsubscribing, her blog, email account and entire site got blacklisted. She only managed to get this cleared up via a tech support friend who has contacts at Google.

This stuff makes me worried about the future. We'll have this massive AI/computer machinery making more and more decisions without any recourse. This will be the ultimate faceless bureaucracy.

At work I can almost every day hear someone yelling at his health insurance company because something has been f...ed up. Once they start hiding even more behind automation how can you resolve anything?

Re: I got locked out of my Google account for a month

#19

Earlier quoted context omitted.

Because what's the alternative? You can spend weeks moving all your data to Microsoft or Apple... and suffer lost messages when people don't update their e-mail for you... and then discover they're just as bad or worse? What's an alternative to Gmail+Drive+Apps that has as much functionality, ease of use and convenience, and at a comparable price, but guarantees you won't get locked out?

When is the last time you heard the same kind of story about Apple or MS?

Didn't Apple shut down their .me or whatever it was called services some time ago (and AFAIK that was even a paid service)? What happened to the websites, blogs, emails, etc that were hosted by them?

Re: I got locked out of my Google account for a month

#20

Scary. Makes me think about moving my personal mail domain back to a regular hosting company

Fastmail is great for this, in my opinion. I vastly prefer every single aspect of the experience. The web mail client alone is worth the switch away from Gmail, IMHO.
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