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Casualties of the Cashless Society: Those Who Get Seasonal Tips

nytimes.com

71–80 of 209 posts

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#71
post #57

Earlier quoted context omitted.

My ability to choose whether to tip less for bad service is a way to encourage servers to give good service. My experience traveling is that places like France with legally mandated tip amounts have very inconsistent service quality. It can be good, but it can also be very bad. And when a server decides to make your service bad, there is nothing that you can really do about it and nobody will care.

My experience in Japan was that the service quality was even better than in America, and if I left a tip they assumed I did not know how to do arithmetic or that I forgot my change. Culture is probably the more important factor in the quality of service, not the ability of customers to leave or refuse a tip.

Cultures differ even among "industrialized countries," so it makes little sense to compare them. Given your comments in this discussion, it is clear you have never worked in the service industry and you have little empathy for their issues.

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#72
post #57

Earlier quoted context omitted.

My ability to choose whether to tip less for bad service is a way to encourage servers to give good service. My experience traveling is that places like France with legally mandated tip amounts have very inconsistent service quality. It can be good, but it can also be very bad. And when a server decides to make your service bad, there is nothing that you can really do about it and nobody will care.

My experience in Japan was that the service quality was even better than in America, and if I left a tip they assumed I did not know how to do arithmetic or that I forgot my change. Culture is probably the more important factor in the quality of service, not the ability of customers to leave or refuse a tip.

That may be. But it is still incredibly frustrating to have to reward the waiter for a terrible experience and literally have nothing that you can do about it.

That said, if Trump's proposed revision of regulations around tipping go through, I'm going to probably greatly cut back on tipping. It is one thing to reward the waiter. It is quite another to believe that the money is going to the owner of the restaurant.

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#73
post #57

Maybe we should not have tips? There is no actual need or advantage to giving people tips, and there are plenty of countries where tipping is not common (including some where cash is still favored over electronic payments). Why not just pay people a fair wage that they can live on?

My ability to choose whether to tip less for bad service is a way to encourage servers to give good service. My experience traveling is that places like France with legally mandated tip amounts have very inconsistent service quality. It can be good, but it can also be very bad. And when a server decides to make your service bad, there is nothing that you can really do about it and nobody will care.

That's the theory but studies haven't found that tips improve service.

(pdfs):

http://scholarship.sha.cornell.edu/cgi/viewcontent.cgi?artic...

http://scholarship.sha.cornell.edu/cgi/viewcontent.cgi?artic...

There are also issues where tipping can be biased due to racial or gender discrimination. Racial discrimination (I don't have a gender study handy): https://psmag.com/economics/racism-black-restaurant-waiters-...

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#74
post #51

Earlier quoted context omitted.

Tipping is a non-issue and I am more than happy to dismiss it; other developed nations get by without tipping, we can as well. New technology always forces some professions to change, and changing from a tip-based system to just having a higher base salary does not sound so terrible. Tips are nothing more than a way for business owners to justify paying their workers less. I agree that there are problems with a cashl…

I am sure that all the doormen, bartenders and the like out there will be very reassured to hear that them earning less money is a non-issue you are more than happy to dismiss. > changing from a tip-based system to just having a higher base salary does not sound so terrible Of course it doesn't. But that isn't what's happening. Instead, they get paid the same base salary and don't get tips. And the profound disintere…

No one is saying "pay bartenders less." We're saying "pay bartenders higher, fairer wages so that they dont have to depend on tips"

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#75
post #20

Earlier quoted context omitted.

And that is fine as long as there is no obligation. But most American restaurants if you don’t tip to the formula they treat you like you’re robbbng them.

Things are different in America - restaurants get a special exemption under labor law [1] that allows them to pay wait staff about 25% of the minimum wage required for all other professions. The social understanding is that patrons are obligated to make up the difference via tips - you have to pay to use their services. The system sucks but that's how it is, if you don't want to tip then you can always eat at McDonal…

> The system sucks but that's how it is, if you don't want to tip then you can always eat at McDonalds or other establishments without wait staff.

Or you can simply eat at that establishment and not leave a tip.

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#76
post #72

Earlier quoted context omitted.

My experience in Japan was that the service quality was even better than in America, and if I left a tip they assumed I did not know how to do arithmetic or that I forgot my change. Culture is probably the more important factor in the quality of service, not the ability of customers to leave or refuse a tip.

That may be. But it is still incredibly frustrating to have to reward the waiter for a terrible experience and literally have nothing that you can do about it. That said, if Trump's proposed revision of regulations around tipping go through, I'm going to probably greatly cut back on tipping. It is one thing to reward the waiter. It is quite another to believe that the money is going to the owner of the restaurant.

"My steak arrived cold? Try paying your rent this month now!"

Unless you are an uncaring psychopath you should pay servers in the US for bad service as well - everyone should be paid for the labor they do. If they aren't doing an adequate job they should be reprimanded or fired. That's not your job though, that's their boss's job. You don't know if they are just having an off day or the problem you had was caused by someone else.

Furthermore, most places pool tips so you're probably docking the pay of a really good server.

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#77
post #74
post #51

Earlier quoted context omitted.

I am sure that all the doormen, bartenders and the like out there will be very reassured to hear that them earning less money is a non-issue you are more than happy to dismiss. > changing from a tip-based system to just having a higher base salary does not sound so terrible Of course it doesn't. But that isn't what's happening. Instead, they get paid the same base salary and don't get tips. And the profound disintere…

No one is saying "pay bartenders less." We're saying "pay bartenders higher, fairer wages so that they dont have to depend on tips"

[deleted]

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#78
post #19
post #15

Earlier quoted context omitted.

I just make a habit of having a couple of hundred in cash at home and periodically pull out a $20 or $40 a week as needed and refill before it gets low. Just always try to have a couple of hundred around.

We used to do that too, but that couple hundred came from the meal splitting and New Year money. :) Now I actually have to remember to stop a bank when they're open, because the ATM only gives 20s, and I need 5s and 10s, but since no one uses cash I have no where to break the 20s anymore.

A trick I learned in college where the bank was on the other side of town: use your Debit card with pin at the grocery store and get cash back.

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#79
post #74
post #51

Earlier quoted context omitted.

I am sure that all the doormen, bartenders and the like out there will be very reassured to hear that them earning less money is a non-issue you are more than happy to dismiss. > changing from a tip-based system to just having a higher base salary does not sound so terrible Of course it doesn't. But that isn't what's happening. Instead, they get paid the same base salary and don't get tips. And the profound disintere…

No one is saying "pay bartenders less." We're saying "pay bartenders higher, fairer wages so that they dont have to depend on tips"

Right, but how? Wishing it away won't do much.

"Hey! We created this great, convenient new method of paying for things, you should sign up to process all your payments through it"

"Wow, looks fantastic. I'm signed up. One problem, though: you can't tip people through it like you used to be able to."

"Oh, goodness, yes, that's a problem alright. A real bug in the system. Someone should do something about that. Anyway, I've got to go, good luck getting that fixed!"

Re: Casualties of the Cashless Society: Those Who Get Seasonal Tips

#80

Earlier quoted context omitted.

That's on the business. I used to be a cashier, and during power outages, we had an old carbon copier that we could use to copy credit cards and note the amount, and then enter it in manually later. You lose the instant approve/deny, but we'd also copy ids.

How did you copy licenses if the power was out?

> we had an old carbon copier that we could use

You know, the kind where you slide the thing across and you don't have to plug it in?

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