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Amazon's Fake Review Problem

brianbien.com

261–270 of 336 posts

Re: Amazon's Fake Review Problem

#261
post #251

The fake review problem is clearly bad, but if it's going to take some fancy machine learning algorithm to solve it, why not start with a simpler improvement to user reviews: Weighting the Top Rated scores so it doesn't show an item with a single 5-star review above an item with 5000 reviews and a 4.9 star average.

Amen to that. It's a solved problem in statistics, too:

https://www.evanmiller.org/how-not-to-sort-by-average-rating...

Re: Amazon's Fake Review Problem

#263
post #260
post #250

Earlier quoted context omitted.

> offered me a pair for free. After I got them , they asked for positive review. I refused. So they were "very disappointing", but not "very disappointing" enough to refuse a free pair, at their expense? > That manipulation technique Perhaps, since you were happy to accept the headphones , they believed your original negative review was not sincere, but itself a manipulation technique to get a freebie or special offe…

I do not consider buying positive reviews with free items an ethical marketing strategy: it deceives people expecting unaffiliated opinions there... Why should anyone take part in this? If a company decides to give away free items, and gets nothing in reply that's their problem... I am happy when people do not sell their kidney for pennies: and as a single costumer you usually don't have the power to fight back large…

Actually, I'm happy for every person who accepts such a freebie but doens't let themselves be bribed. They disincentivise such manipulative behaviour.

Re: Amazon's Fake Review Problem

#264

Earlier quoted context omitted.

If Fakespot is able to spot the fake reviews, Amazon could have also utilized the similar tech. What stops them?

May be the spotting is actually not that great. One way to test it is to find a popular, known-to-be good product that you have and see what the result is. The example I tried was the Instant Pot (which is rated D): https://www.fakespot.com/product/instant-pot-ip-duo60-7-in-1... Oddly enough, the same product listing on the US site is rated as A (the above is for the Canadian site): https://www.fakespot.com/product/i…

It's not the product which is rated, but if the reviews seem to be genuine.

Re: Amazon's Fake Review Problem

#265

The problem is massive. Most people haven't noticed yet but it's only a matter of time. Eventually everyone gets burned at least once and Amazon becomes the new ebay. They need to get a handle on their supply chain and stop outsourcing so much of their product listings to shady third party sellers. Shady third party sellers go hand-in-hand with fake reviews. Most reputable brands don't want to get their hands dirty w…

I've actually recently gotten a fake from Macys.com, so it seems to me that sites like Amazon and eBay are saturated with fakes, and the scammers are infiltrating supply chains in general. (They refused to accept the return, however, so I don't think the problem is that widespread, or maybe they're just not aware of the issue yet.)

This might be brick & mortar's last laugh. How do you protect against fake merchandise? Don't worry about it, customers simply won't buy the obviously incorrect items, and you can identify and deal with them when you take inventory.

Re: Amazon's Fake Review Problem

#266

Fake reviews? I received a firkin fake Bose QC-35 II Headphone! Check out the fake product and read the reviews, and this listing is still active even after Amazon verified and refunded me the cost of the product. https://www.amazon.com/Bose-QuietComfort-headphones-Bluetoot... Infact one of the reviewers did a detail comparison between the fake product and the real QC-35.

This is very different issue. Amazon, unlike eBay, has single product page for product. And multiple sellers can sell under that page. Including sellers of counterfeit. This does not make original product bad (so reviews are incorrect) - but rather seller should be reported. Granted - that concept is very complicated for typical amazon shopper and that's how you end up with bunch of "fake" 1-star reviews under brand-…

That isn't the issue mentioned by OP.

Re: Amazon's Fake Review Problem

#267

Earlier quoted context omitted.

"Due to the unbalanced pricing policies of the United Postal Union and subsidies from the U.S. Postal Service, it costs people in China virtually nothing to ship small packages to the U.S. That, combined with the super cheap price they pay for the junk they ship, makes brushing a quick and cost effective way to move up the sales rankings -- which means everything for e-commerce merchants." I simply can't fathom why W…

Everyone US seller is, sort of, and Amazon is as well. Customers still expect their stuff in 2 days, expect easy returns, and expect QC at the warehouse, and that's something China cannot replicate. Fake reviews have been an easy exploit for sellers for a long time, and sellers will often buy from competitors just to leave verified bad reviews. It's an ugly game I don't have an answer to. Amazon recently introduced V…

It's not recent, Vine has been around for years.

While it's a good program, there are millions of items, unlikely to have them all covered by Vine users. They would have to extend the program greatly for this to be an effective counter.

Re: Amazon's Fake Review Problem

#269
post #188

Earlier quoted context omitted.

> My previous Sennheisers broke (just the headband) after a couple of years Let me guess, HD280 Pro? It seems they've fixed that for HD380s.

right? I have a HD280 from ~12 years ago? the headband started to disintegrate maybe 5 years ago but it's still quite usable at home and the sound and comfort is still as wonderful. bought a 2nd pair maybe 5+ years ago when it was discounted at literally half-price, so that's the one that gets taken outside on field-trips.

I have a pair of HD450 from ~1990 and they are still going strong, I have replaced the cusions though.

Re: Amazon's Fake Review Problem

#270
post #260
post #250

Earlier quoted context omitted.

> offered me a pair for free. After I got them , they asked for positive review. I refused. So they were "very disappointing", but not "very disappointing" enough to refuse a free pair, at their expense? > That manipulation technique Perhaps, since you were happy to accept the headphones , they believed your original negative review was not sincere, but itself a manipulation technique to get a freebie or special offe…

I do not consider buying positive reviews with free items an ethical marketing strategy: it deceives people expecting unaffiliated opinions there... Why should anyone take part in this? If a company decides to give away free items, and gets nothing in reply that's their problem... I am happy when people do not sell their kidney for pennies: and as a single costumer you usually don't have the power to fight back large…

> I do not consider buying positive reviews with free items an ethical marketing strategy: it deceives people expecting unaffiliated opinions there...

> Why should anyone take part in this?

Where did I say buying positive reviews was an ethical marketing strategy or that people should take part in it? I don't think that and I didn't say anything even remotely like it in the post you're replying to.

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