That right there is an incredible vignette capturing the level of diplomacy and thick skin required to do this job well: A black woman asking a white supremacist employee to ID white supremacist content so they can create guidelines and get it off the internet.
Content moderators review the dark side of the internet
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Re: Content moderators review the dark side of the internet
#12Bowden said that her team consisted of the odd conglomeration of people that were drawn to overnight work looking at weird and disturbing stuff. “I had a witch, a vampire, a white supremacist, and some regular day-to-day people. I had all these different categories,” Bowden, who is black, said. “We were saying, ‘Based on your experience in white-supremacist land, is this white-supremacist material?’” That right there…
Re: Content moderators review the dark side of the internet
#13Bowden said that her team consisted of the odd conglomeration of people that were drawn to overnight work looking at weird and disturbing stuff. “I had a witch, a vampire, a white supremacist, and some regular day-to-day people. I had all these different categories,” Bowden, who is black, said. “We were saying, ‘Based on your experience in white-supremacist land, is this white-supremacist material?’” That right there…
Could you really trust the white supremacist to correctly ID the material, though?
Some people are into porn. That doesn't mean they want porn everywhere all the time on all sites they frequent.
This is why we use NSFW warnings on sites like HN: People here are not necessarily averse to viewing and discussing sexually explicit material, but they want to make sure they aren't fired for doing so if they are on their break at work while reading HN.
Re: Content moderators review the dark side of the internet
#14Earlier quoted context omitted.
Could you really trust the white supremacist to correctly ID the material, though?
That depends on a lot of factors. Some people are into porn. That doesn't mean they want porn everywhere all the time on all sites they frequent. This is why we use NSFW warnings on sites like HN: People here are not necessarily averse to viewing and discussing sexually explicit material, but they want to make sure they aren't fired for doing so if they are on their break at work while reading HN.
After encountering a few such users, I got more interested in explaining the intention behind the site: that it isn't about being nice or virtuous so much as having a place that isn't boring, and that this only works if everyone carries their share of responsibility for not torching it.
Re: Content moderators review the dark side of the internet
#15The articles are more about peoples opinions than they are about the facts behind those opinions. Its like reading books.
Re: Content moderators review the dark side of the internet
#16Re: Content moderators review the dark side of the internet
#17Earlier quoted context omitted.
That depends on a lot of factors. Some people are into porn. That doesn't mean they want porn everywhere all the time on all sites they frequent. This is why we use NSFW warnings on sites like HN: People here are not necessarily averse to viewing and discussing sexually explicit material, but they want to make sure they aren't fired for doing so if they are on their break at work while reading HN.
That's an interesting observation. There are excellent HN users who are trolls elsewhere. They just respect the rules here, because they understand the intention behind them and want HN to actually be the kind of site you get when the game has those rules. After encountering a few such users, I got more interested in explaining the intention behind the site: that it isn't about being nice or virtuous so much as havin…
As someone who was openly homeless at the time that I was gifted a Metafilter membership (by someone on HN), I ended up on the receiving end of that on Metafilter. At some point, I stopped participating.
It is clear to me that both Hacker News and Metafilter have a high percentage of well educated, well heeled members. In fact, there is significant overlap between the membership of Hacker News and of Metafilter. Some active users of both sites have the same handle on both sites.
I fairly often see remarks on HN by well-to-do people that strike me as sort of clueless wrt how the other half lives. But I have not been openly, actively and repeatedly ganged up on and continuously harassed here the way I was on Metafilter.
Given the similarities of the populations and the actual overlap of membership, in recent months I have been forced to conclude that the difference in culture is due to a difference in moderation. So, you do good work and should be proud of that.
Re: Content moderators review the dark side of the internet
#18I find that the Atlantic has to much narrative in their storys. The articles are more about peoples opinions than they are about the facts behind those opinions. Its like reading books.
Re: Content moderators review the dark side of the internet
#19Bowden said that her team consisted of the odd conglomeration of people that were drawn to overnight work looking at weird and disturbing stuff. “I had a witch, a vampire, a white supremacist, and some regular day-to-day people. I had all these different categories,” Bowden, who is black, said. “We were saying, ‘Based on your experience in white-supremacist land, is this white-supremacist material?’” That right there…
Could you really trust the white supremacist to correctly ID the material, though?
Re: Content moderators review the dark side of the internet
#20Earlier quoted context omitted.
That's an interesting observation. There are excellent HN users who are trolls elsewhere. They just respect the rules here, because they understand the intention behind them and want HN to actually be the kind of site you get when the game has those rules. After encountering a few such users, I got more interested in explaining the intention behind the site: that it isn't about being nice or virtuous so much as havin…
Metafilter was the absolute worst social experience of my life. When I joined, it was common for individuals who did not fit in for some reason to be routinely ganged up on by other people. Mods would ask the person being ganged up on to stop posting, then let other people continue to make personal attacks against the person who had been asked to leave the conversation, who could now not defend themselves. If they di…
Although the moderators certainly deserve credit for contributing to a civil atmosphere on HN, the users have a lot to do with it too. There's a lot of self-policing, as it were, going on here, with users who already buy in to HN's constructive comment ethic downvoting and calling out posts that go against that. That takes more than mere intelligence or education, but a willingness to adhere to commonly-shared norms of what's good for the site -- in HN's case it's constructive, helpful comments.