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Amazon delivery drivers complain about bad work conditions

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Re: Amazon delivery drivers complain about bad work conditions

#11
post #10
post #7

It's such a complex situation. Amazon has contracts with small companies who provide trucks and humans. Amazon provides the work, the groups of packages, the routes, the app the drivers need to use to deliver. The companies compete with each other for more 'routes' each day. They offer to take on more work, to do more. And then they hire anyone they can to fulfill those routes. The drivers themselves are on contracts…

I agree, this is part of the "gig" economy gone bad. I think the solution is quite simple though. All contracts must also include a minimum wage (not saying this is the US minimum wage currently) per hour. This sets a floor and forces more of the cost back up the chain. It fixes the problem of someone forcing minimally bid contracts to people who are desperate for any kind of work. We have great algorithms and the co…

Minimum wage laws are already supposed to work like that.

The problem is that companies, Amazon and their contractors in particular, have been able to mischaracterize employees as "contractors" in order to get around minimum wage laws.

It's the lax enforcement of 1099 mischaracterization that has allowed the "gig economy" shit-sandwich jobs to proliferate. A deliver driver who has to maintain a delivery schedule or meet delivery deadlines given by Amazon (and in likelihood follows a programmed route given to them by an Amazon routing system) is in no real sense an INDEPENDENT contractor in the way that definition was originally meant.

Contractors are exempt from minimum wage laws because otherwise there would be a catch-22 situation if, say, a plumber you hired mis-estimated the amount of work involved in a job. (If he gave you an estimate that a job would be $100, and it turned out to take 10 hours plus $50 in materials, he could very well end up making below minimum wage. But he can't go back and squeeze you for more money; he's the one who gave you the estimate! But it hardly makes sense to penalize him again for not paying himself enough.) But these exceptions envisioned bona fide independent contractors, mostly skilled tradespeople, and not today's largely-unskilled and entry-level "contract" jobs.

Re: Amazon delivery drivers complain about bad work conditions

#12
post #7

It's such a complex situation. Amazon has contracts with small companies who provide trucks and humans. Amazon provides the work, the groups of packages, the routes, the app the drivers need to use to deliver. The companies compete with each other for more 'routes' each day. They offer to take on more work, to do more. And then they hire anyone they can to fulfill those routes. The drivers themselves are on contracts…

>Who is to blame? Amazon? The companies? The drivers? Capitalism gone mad?

All of the above? But mostly Amazon. We need to stop letting companies get away with poor practices by blaming it on a contractor. Companies should be accountable for the behaviour of their contractors.

If Amazon wants to structure their delivery business around contractors, they have a responsibility to require the contractors provide good working conditions.

Re: Amazon delivery drivers complain about bad work conditions

#13
post #7

It's such a complex situation. Amazon has contracts with small companies who provide trucks and humans. Amazon provides the work, the groups of packages, the routes, the app the drivers need to use to deliver. The companies compete with each other for more 'routes' each day. They offer to take on more work, to do more. And then they hire anyone they can to fulfill those routes. The drivers themselves are on contracts…

Whoever determines the service levels required by the contract between Amazon and the delivery company/ies. So, bizdev, vendor sales, etc. This wouldn't be the first time a company sold a feature it couldn't provide, or that requires superhuman committment by the people whose feet are on the ground (or keyboard, as the case may be).

Re: Amazon delivery drivers complain about bad work conditions

#14
On reddit, "spagheddie" wrote:

I was once a FedEx delivery driver, so I don't know how it is for Amazon, but I would imagine it's similar? At FedEx we got paid per package delivered, which means the faster you deliver your packages, the more you are technically getting paid per hour. In addition to this, you'd get a daily bonus for delivering the packages fast. We could take our lunches whenever, nobody cared as long as the packages got delivered. However, very few people ever stopped to eat their lunch. Most people would eat and drive. If there was a bathroom on your route, that's cool, but otherwise you are peeing in a bottle because you aren't trying to waste time searching for a bathroom when you could potentially deliver 4 or 5 packages in that time. All of this holds especially true at this time of the year, when guys are getting ran 6 days a week, with 200+ packages per day, and with the sun going down an hour earlier (night time delivering slows you way the fuck down).

Well what happens when you deliver so slow that you're making less than minimum wage? I don't know about Amazon, but at FedEx if you were so slow that you made less than minimum wage with your per package deliveries, you were simply paid minimum wage for that day's work.

Anyways, there are a lot of shitty jobs to have during the Christmas season but, in my opinion, this is the worst one of them all. The pay isn't bad if you have your route down; but goddamn you can't even enjoy the damn holidays because you're always on "go" mode.

https://www.reddit.com/r/worldnews/comments/7iv6s9/amazon_dr...

Re: Amazon delivery drivers complain about bad work conditions

#16
post #7

It's such a complex situation. Amazon has contracts with small companies who provide trucks and humans. Amazon provides the work, the groups of packages, the routes, the app the drivers need to use to deliver. The companies compete with each other for more 'routes' each day. They offer to take on more work, to do more. And then they hire anyone they can to fulfill those routes. The drivers themselves are on contracts…

Amazon. They switched from using respectable national couriers that employ people full time in well paid jobs, to creating a platform that rewards bottom feeders. Adsense/Adwords did it with the ad industry. Uber did it with taxis etc. The constant march of technology for efficiency without considering the ethics.

Re: Amazon delivery drivers complain about bad work conditions

#18
I'm a supervisor at UPS, so maybe I can offer an opinion (this is a throwaway account).

I'm not sure if there is anything analogous to the US Department Of Transportation in England, but we have to abide by pretty strict rules here in the USA regarding driving hours. A UPS driver cannot work over 14 hours on a shift, must have 10 hours between shifts, and cannot exceed 60 hours in a week without (IIRC) 38 consecutive hours before the next shift. That being said, we HIGHLY AVOID working drivers over 12 hours per shift, and try to take on a lot of extra help during the holiday peak season so that the work is distributed evenly.

From what I can tell from the article, these are probably inexperienced drivers who may be on their own in regards to organizing their delivery route, sorting packages on their vehicle, and learning their route. Because UPS has a centralized management system (as apposed to FedEx, for instance, which is contract based), we monitor every driver and can send other drivers to assist anyone who begins to struggle.

Its not unheard-of for UPS drivers to pee in bottles (and less often, poop in big plastic bags that are kept handy in the package cars). Its definitely not encouraged, but it happens, especially when you're on a rural route.

UPS drivers have it pretty good because of the collective bargaining that's available through the union. We're definitely going to have some rough days ahead of us for the next few weeks, but peak season is a big deal that we prepare for months in advance.

Re: Amazon delivery drivers complain about bad work conditions

#19
post #7

It's such a complex situation. Amazon has contracts with small companies who provide trucks and humans. Amazon provides the work, the groups of packages, the routes, the app the drivers need to use to deliver. The companies compete with each other for more 'routes' each day. They offer to take on more work, to do more. And then they hire anyone they can to fulfill those routes. The drivers themselves are on contracts…

Amazon is to blame. They are probably offering rates that can only be met with sweatshop conditions. I see that at my company. Contractors are used to wash the the company free from any responsibility but they know exactly what's going on.

Re: Amazon delivery drivers complain about bad work conditions

#20

I'm a supervisor at UPS, so maybe I can offer an opinion (this is a throwaway account). I'm not sure if there is anything analogous to the US Department Of Transportation in England, but we have to abide by pretty strict rules here in the USA regarding driving hours. A UPS driver cannot work over 14 hours on a shift, must have 10 hours between shifts, and cannot exceed 60 hours in a week without (IIRC) 38 consecutive…

Thank you for your candid response.

Would you be able to answer how many packages the average driver delivers on a route and what happens if a package is stolen i.e who is liable?

Curious to see how often package theft occurs.

Thanks again!

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