Dear Apiary, let us pay you • Hacker News Board

Re: Dear Apiary, let us pay you

#21

Post by GFischer » Tue, Dec 05, 2017, 11:05 PM UTC

ggg9990 wrote: post #19

Once you have a customer-impacting issue with Apiary, and Oracle is completely unresponsive, you will realize that this was a beautiful gift of a warning sign that you just threw in the trash.

My worry is that Oracle decides to kill Apiary. I wouldn't use it because of that.

I used to work for a company that used a product purchased by Sun and killed off by Oracle.. a few years back they deleted all the docs (fortunately we had local copies).

Re: Dear Apiary, let us pay you

#22

Post by thisisit » Wed, Dec 06, 2017, 4:05 AM UTC

This is a recurring nightmare if you have bought Oracle Products. We are an enterprise paying customer. If we open a ticket, the first thing they do is ask for some logs which is fair. Then after sometime they will ask for more unrelated logs. Then your metadata structure. Then your data..the list goes on and on. Then you realize - 2 months have passed and they still don't have a resolution.

Re: Dear Apiary, let us pay you

#23

Post by anitil » Thu, Dec 07, 2017, 4:15 AM UTC

maxxxxx wrote: post #20

We have that situation quite a bit. We like the product, have the money, just need a quote and way to pay and the answer is often "Not so fast. First you have to watch a 60 minute demo by our sales rep, then we need to discuss your needs". Just take the f...ing money!!!

If you don't have pricing on your website, I'm going to assume I can't afford it.

.... Which, now I think about it is probably the point