41–50 of 355 posts
Earlier quoted context omitted.
Their customer service was great in the early days, but has most definitely gotten worse since its gotten so popular. I think they simply can't find enough people.
They should consider paying more to find a suitable equilibrium.
That doesn't exactly happen overnight.
Earlier quoted context omitted.
Their customer service was great in the early days, but has most definitely gotten worse since its gotten so popular. I think they simply can't find enough people.
They should consider paying more to find a suitable equilibrium.
With the frenzy out there, Coinbase makes crypto currencies trading/investing/purchasing as robust and seemingly as safe as possible. This could be a signal, now that we have some reputable market players that crypto currencies are really just starting and there is a very high ceiling. Getting in before coinbase you had to mine your own (that party ended quickly - Butterfly Labs, cex.io for cloud mining etc) or be pa…
If the bubble bursts, this will be a delightful pull quote in the postmortem: "Correction: December 6, 2017 An earlier version of a photo caption with this article misidentified the place where Coinbase employees were gathered for lunch. It was the gaming room, not the cafeteria."
I work at Coinbase. If you want the inside scoop: "game room" is a bit of a misnomer for that room. It's a large room with a big theater screen. All day it's full of meetings and presentations. There are a bunch of games on shelves as well, and some people play them after hours.
I used to use coinbase but some godawful KYC/AML thing kicked in and asked me to send them a "selfie" of myself, which creeped me the hell out. I'm a US citizen, am not on any sort of list of prohibited people, and had already given them a photo of my driver's licence and my SSN -- and have had no issues with opening other bank/bitcoin-exchange accounts online previously. I thus switched to Gemini because I do not wa…
With the frenzy out there, Coinbase makes crypto currencies trading/investing/purchasing as robust and seemingly as safe as possible. This could be a signal, now that we have some reputable market players that crypto currencies are really just starting and there is a very high ceiling. Getting in before coinbase you had to mine your own (that party ended quickly - Butterfly Labs, cex.io for cloud mining etc) or be pa…
"As as safe as possible" - are you out of your mind?!
I have recommended Coinbase to many people. But, a few days ago, I had a double charge on my bank account from them and have learned since that their customer support is essentially non-existent. It’s been 8 days with no response by e-mail, their posted phone number results in a busy signal, and the alternate numbers I found posted on forums go straight to hold music before hanging up after a couple of minutes. I fil…
I am on my fifth month of waiting for my account to be unfrozen so I can withdraw my funds. I managed to get through once by phone (was assured that the issue was being resolved) and once via email (same) but for the past two months, nothing. I believe the CEO and probably several other employees are on HN so if any of them see this - please get your act together. Scaling is great but customer support needs to come a…
With the frenzy out there, Coinbase makes crypto currencies trading/investing/purchasing as robust and seemingly as safe as possible. This could be a signal, now that we have some reputable market players that crypto currencies are really just starting and there is a very high ceiling. Getting in before coinbase you had to mine your own (that party ended quickly - Butterfly Labs, cex.io for cloud mining etc) or be pa…
I used to use coinbase but some godawful KYC/AML thing kicked in and asked me to send them a "selfie" of myself, which creeped me the hell out. I'm a US citizen, am not on any sort of list of prohibited people, and had already given them a photo of my driver's licence and my SSN -- and have had no issues with opening other bank/bitcoin-exchange accounts online previously. I thus switched to Gemini because I do not wa…
Wait what? Did they really ask for your bank login credentials? If so, approximately what date was that?
This is a very common thing for fintech companies to do.