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Dear Apiary, let us pay you

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11–20 of 23 posts

Re: Dear Apiary, let us pay you

#12

Some kind folks at Apiary have reached out and gotten this attention. It looks like they got our account fixed.

We are updating the post right now :)

big thanks to @pksunkara, @manp and @ondrejmusil for responding and getting this fixed

Re: Dear Apiary, let us pay you

#13
These sorts of things happen far too often in my experience. Not just by big enterprises, but by hot new startups and everyone in between.

And frankly, when I see something like this fail, it makes me seriously question the quality of the product I'm buying.

Re: Dear Apiary, let us pay you

#14
post #8

Some kind folks at Apiary have reached out and gotten this attention. It looks like they got our account fixed.

why it didn't work earlier? were you talking with wrong apiary/oracle support channels/using twitter handles?

We reached out several times to the livechat at oracle cloud and the apiary support e-mail about 6 days ago.

Re: Dear Apiary, let us pay you

#15
post #4

And this is why you don't do business with Oracle. They don't want your business, you're too small to make a profit that matters to them.

And if you do make a profit that matters to them, you really don't want to do business with Oracle...

Re: Dear Apiary, let us pay you

#19
Once you have a customer-impacting issue with Apiary, and Oracle is completely unresponsive, you will realize that this was a beautiful gift of a warning sign that you just threw in the trash.

Re: Dear Apiary, let us pay you

#20
We have that situation quite a bit. We like the product, have the money, just need a quote and way to pay and the answer is often "Not so fast. First you have to watch a 60 minute demo by our sales rep, then we need to discuss your needs". Just take the f...ing money!!!
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