In big biz, the "finance chiefs" (or other persons with purchase authority) usually get pampered by vendors with expensive business trips or whatever... especially at the scales that require SAP or Oracle solutions. So this likely means: the CFOs bought some expensive software that promises to replace Excel without any due diligence, the staff looks at the software and decides it's crap and continues to use Excel => CFO gets mad because no one uses the expensive software.
If you don't believe me, just ask yourselves how Oracle, IBM and Accidenture are still in business despite numerous highly expensive and publicized failures. It's all due to CxO pampering (in addition to a bit of vendor lock in).