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Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

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Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#251
Do you intend to become a search engine for contractors, like freelance.com? If you don't, offering a public profile page is completely out of sync with your value proposition. 'Professional freelancers' already have their own website, and would use this product as a backoffice tool.

This other video is miles better than the one featured in the page: https://www.youtube.com/watch?v=S23V3LmRUb4, it took me a while to figure out what all those inputs and forms were about.

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#252
post #67

Emperor Akbar, on a whim, once asked his minister Birbal to find him ten fools. You can get the gist here (Source: http://folklore.usc.edu/?p=24202 ). Birbal stumbled across the third fool while the latter was looking for something at night. The guy was looking under a streetlamp and couldn't seem to find whatever he was looking for. Birbal asked him what he was looking for so frantically. He explained that he lost h…

What's the beef with Typeform? It is a slick service, award winning, very well thought out and designed. With Zapier it integrates to over 500+ apps downstream including Invoice Ninja (another amazing service integrated with 40 payment vendors). A happy customer for one year. Would appreciate your take on it.

> It is a slick service, award winning, very well thought out and designed.

You sound like a seller of the product, not a customer.

"Award winning". Most awards are bullshit so when people use it as a plus it just indicates they have nothing more than bullshit to sell.

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#253
I don't know anything about your business, but just some quick comments: I went to the site, easily saw the "Get started" button. Clicked on it, there is a landing page that doesn't add any value in my opinion - why is it there? Clicking "start" takes me to a "fill in info" page, I don't know how much this is going to cost me nor what I'm signing up for.

I think clicking on the "get started" should go to a page that tells me how much it's going to be (preferrably 30-day free trial) and the obligation terms ("cancel anytime"?) and then just ask for the email to get started. I saw some other people made similar comment about just collecting the email elsewhere.

Good luck!

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#254
Just a simple Input from my side, tested your site with chrome and firefox (both newest version) and IE 11 on windows 8.1 pro.

# Firefox with UBlock Origin - Don't Work

# Clean Chrome - Don't Work

# IE 11 - Don't Work

Maybe there is more to this than only your Process of collecting Prospect-Info

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#255
post #81

Just my thoughts. I need to see far more, with far less commitment from me before I start evening thinking about paying you. I need to see demos and example pages, and perhaps a trial of some kind where it basically works immediately, and I can fill in as much or as little as I want to get an idea about what it does and how it might work for me. Basically all you have is a couple of screenshots on your landing page,…

(I'll work on the first comments) About the last part, how much is the time delay in getting the NDAs signed back? also I've tried taking the requirements over phone/email, but I it usually end up with multiple exchanges while with sieve you can get it all done in one go. Can you please take a quick look at this video, and send a feedback on the requirement collection process? https://www.youtube.com/watch?v=l7wAeenB…

On the NDA specifically, I can't quite work out why I would want my clients to sign an NDA for me. Usually, it's me signing one for them. When I work with my smaller clients, sometimes they say things like

  "errr, it's super secret, can you sign an NDA before we talk about it",
to which I reply with

  "No problem, here is a standard NDA I use a lot, I've already filled it in and signed it for you, is that enough? If not, send me your document and I'll take a look".
9 times out of 10 that's enough for the small clients. Big clients have their own NDAs that I read and sign. So delay isn't really a problem, it's not me that cares, it's them. I always sign and return their documents quickly.

Invoices on the other hand. I don't generally have a problem as such, but smaller clients do often forget. I send a polite email the day before the invoice is due with something like "Just wanted to reminder you that invoice 1234 is due tomorrow. If you've already paid it, thanks." Again, 9 times out of 10, that kicks them enough to get payment the next day. Very very very occasionally I have to send another follow up a week later. But I don't really consider chasing up invoices to be a major problem in my work, it's just an occasional email to remind people. And it's fairly rare, so again, I don't really see a problem with the delays I experience at the moment.

On the subject of requirements gathering. Yes, it's always multiple conversations, but I see that as pretty integral to the process of understanding requirements. I watched the video, and I don't really see that Sieve does that I couldn't do in an email. In fact my initial email exchanges with clients do have questions very much along the lines of the questions you have in your forms. And the example answers I could see in the video show exactly why Sieve wouldn't provide all the requirements in one go. One response to "Summary of your business problem" was "I want to build Uber for Mars". Well yes, that's exactly the kind of responses I do get sometimes, and what follows is typically a discussion about scope, specifics, scale, etc. I don't see how the few forms on Sieve will force clients to actually think and provide the detail. Clients will just fill them in exactly as they would in an email conversation, far too vaguely to be useful in the first instance. So after going through the Sieve process, I will still need to arrange a call or exchange emails with the client to gather requirements details.

Another thing I've just thought of is what jurisdiction you offer services for. For example, the NDA flashed up very briefly, but I caught the word "employer" in it when referring to the client. I'm based in the UK, and there is some legislation known as IR35 that means freelancers usually want to be very careful to make it absolutely clear there is no employer-employee relationship. Now this is very UK specific. So it might not matter to you if you are targeting only the US. But it's something to think about, every jurisdiction has particularities that need to be catered for in legal documents. If you are offering this globally, you'll need to tailor your contracts and documents for each country.

I know I'm being very critical, but don't be disheartened. I suspect that I'm not your target audience. As a dev freelancer, half of your value proposition is useless to me (the personal website part, as I mentioned previously). I'd have a hard think about exactly who you are targeting, the types of freelancer, the types of work they will are doing, and then find some and talk to them. Show them what you have and find out if it's useful to them. In other words, do some really manual leg work first to find your first 10 paying customers. Doesn't matter if it's not a process that scales, because you'll only do this for your first 10, if you can't find 10 people who will sign up by manually calling them and convincing them to sign up, then you need to have a rethink - http://paulgraham.com/ds.html

(This got a bit long, and isn't really useful to anyone else. Shoot me an email if you want to talk me. It's my HN profile)

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#256

Let's try to visit your site, step by step. First screen - A gratuitous 3D animation shows sample pages from your site. Why didn't you spend that effort to make the pages look better? - There's a profile cover page featuring a portrait of a white hipster with a sad expression, "Nelson Bighetti" from "Silicon Valley". It looks like LinkedIn, but more importantly it is strangely prominent. Moreover, who is he? A mock p…

One of the first things I thought was: "do they have rights to those Silicon Valley assets?". Considering that this is a small setup (which it feels like), the answer is probably "no" which makes me wonder, as a prospective client, what else they're doing that may end up with legal trouble. Sure, HBO are very unlikely to find out, or even care, but it's a silly risk, and if they're taking silly risks now, why would I…

I completely missed that "Nelson Bighetti" was a TV character, not a real or mock user, and "Silicon Valley" his show, not his address.

http://silicon-valley.wikia.com/wiki/Big_Head

https://www.hbo.com/silicon-valley/cast-and-crew/big-head

Messing with HBO intellectual property just to make a joke? It isn't only a "silly risk", it is, or it appears to be, the expression of a completely unprofessional set of values. I cannot avoid imagining many things I don't like about the personality, culture and ethics of people who would do that.

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#257
post #15

Most serious freelancers will have accountants who provide (very crude) software portals which handle the company revenue stream tied to the business bank account. This allows each transaction to be reckoned against ongoing projects, raise invoices, handle documentation etc which are all present in that portal. Admittedly, these tend to be quite crude but I have the added comfort that my accountant can get involved w…

I run a small consultancy and while we have an accounting firm for tax prep and strategic advice and to tell us how to stay within IRS rules, we do our own transaction accounting (including payroll and 401k) using quickbooks. It would be much more expensive if we had to pay our accounting firm to do this work. I felt it would be useful to say you can do this stuff yourself since I see several posts here talking about paying accountants to to it.

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#258
My comments are about the website your service creates for freelancers, not your (Sieve PRO's) website itself: https://bighead.sievehq.com/

1. The "Start project with xxxx" button leads to a form which says "Please be ready to spend 15 minutes to complete this process". I think this is going to be a major turn off to many prospective clients of those freelancers.

2. If they enter their email, they get this: https://i.imgur.com/2K75S2Z.png . Is this supposed to be a prospect contacting this freelancer for the first time? If so then the majority of the freelancer's prospects are going to close the window at this point. Almost no potential freelancing client is going to sign up for a whole system just to share their idea. It's also immediately filled with error warnings. (And address 2 is required but shouldn't be).

3. "Lambda" is spelled wrong in the "Do you have any technology suggestions ?" section

4. As noted elsewhere, American dollars are written as $10 not 10$; this needs to be fixed in the budget dropdown.

5. The timeline dropdown says "budget".

6. In general this form asks a freelancer's potential prospects to answer a ton of information ahead of time and I feel that most just won't and the freelancer will lose the propsect. There needs to be a way to setup an initial contact without going through all this.

Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?

#259
post #230

Earlier quoted context omitted.

Is this common on a SaaS site? My experience with landing pages is that people will cheerfully enter their work email address without a second thought.

Cheerfully enter my work email!? I am way more reserved with that than my personal address!!

Don’t you have a second -t testing email? Actually having one, I can say that there is nothing wrong happening inside it, despite it was used for lots of “seems legit” evaluation registrations.

(Not that I’ll check it often, answer questions or connect to audio notifier; this somewhat defeats the purpose we’re discussing.)

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