Earlier quoted context omitted.
update: don't let the data discourage you, though. it's actually not bad. 400/600 clicked signed up? that's fantastic! only 40 people went through with the sign up? I would say thats just user churn because of bad onboarding. the first thing I would do is let people sign up with just email and password, and actually let them use your product, for a free trial period. the second thing I would focus on is getting your…
> user churn because of bad onboarding I have a stupid question regarding vocabulary, because I've seen this 'inherent' definition of 'churn' used around here more recently. To me, when I do co-hort analyses, failure to onboard is a conversion failure. In any case - 'Customer Success' territory. 'Churn' is when the custom fails to re-up (for whatever reason). Am I using the 'wrong words'?
Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?
151–160 of 325 posts
Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?
#152I’m one of the people who dropped off. Your chat person told me to try hiring your sample profile. When I went there, it was just a poorly made typeform. Your NDA process didn’t account for anything as simple as finding out what country the other person is in. Regions impact legal documents significantly. Everything else was basically the same. Overall, I think your premise of “I know we have a decent product” is fla…
Yea, I'm not seeing $29 a month worth of value being added by this product over, say, just using stock templates on Google Drive.
Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?
#153Earlier quoted context omitted.
update: don't let the data discourage you, though. it's actually not bad. 400/600 clicked signed up? that's fantastic! only 40 people went through with the sign up? I would say thats just user churn because of bad onboarding. the first thing I would do is let people sign up with just email and password, and actually let them use your product, for a free trial period. the second thing I would focus on is getting your…
> user churn because of bad onboarding I have a stupid question regarding vocabulary, because I've seen this 'inherent' definition of 'churn' used around here more recently. To me, when I do co-hort analyses, failure to onboard is a conversion failure. In any case - 'Customer Success' territory. 'Churn' is when the custom fails to re-up (for whatever reason). Am I using the 'wrong words'?
Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?
#154Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?
#155To me, it is the product... You’ve essentially taken a bunch of things that are already free, bundled them together, and charged a steep price. * Your NDA could be replaced with a simple Google search * There are plenty of ways to throw together a quick, pro looking website. * Scheduling calls is done over email, and gmail and outlook already add appointments to your calendars. * Chat assistant can be replaced with T…
I don't think so. All of the things you explained below takes at least a week in real life to complete. To and fro emails to get the requirement right, using DocuSign to sign NDAs, then setting up a call. While with Sieve PRO all of this happens right away. About equity, we've already raised an angel round, so I think it creates some value, but now I think we need to convey this better to the audience.
I think this statement points to the crux of the problem. Your (future) customers are the only ones that decide if the product creates value. Not you or an angel investor, or HN commenters for that matter.
Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?
#1560. is this a product people want?
1. you need a free tier or a try for 3 months before you pay. $29/mo is a high commitment.
2. also why not give your service for free to early adopters and get some testimonials.
3. do you have adwords setup? do you know what your target market is? do you know who your competitors are? bid on those keywords and you may get a customer that decides to pay.
Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?
#157Homepage, why do they have a fictional character as part of a profile piece? Do they have no one to actually to show, or is it suppose to be a joke? Doesn't seem that professional to me. I get the pic probably represents what my profile might look like but it is blocked by another window which I have no idea what it is about. Would be better just to get rid of the 2 windows that mean nothing to me and highlight what…
The personal assistant is a real person to answer basic questions about you and your services (freelancer).
Will work on the rest of the questions and feedback :)
Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?
#158Earlier quoted context omitted.
> user churn because of bad onboarding I have a stupid question regarding vocabulary, because I've seen this 'inherent' definition of 'churn' used around here more recently. To me, when I do co-hort analyses, failure to onboard is a conversion failure. In any case - 'Customer Success' territory. 'Churn' is when the custom fails to re-up (for whatever reason). Am I using the 'wrong words'?
You're using the right words. (Except for "co-hort" which should just be "cohort" ;)
(I don't know what is wrong with me... I found myself typing 're-novate' the other day... At least that makes more sense than 'co-hort')
Re: Ask HN: We didn't get a single person to pay for our SAAS – what could be wrong?
#159The sign-in flow might suck, as many others have commented, but even if it didn't, $29 just to see if something works out for them might be too much for many users. Even if they have the money to burn, that doesn't mean they'll spend it here. Offer a trial or a freemium service.
I think a lot of folks on this thread are commenting about the specific technologies, UX "feel" of the product, or how it provides the features that it does. Those might be valid criticisms, but I think they're missing a much bigger point: you have a few hundred people that said "interested" during a proof of concept, a few hundred more that started sign-in, and a few dozen after that who eventually didn't make it out the other end. The narrowing of that funnel speaks to sign up problems, sure, but the input numbers themselves are still way too small. You're marketing this offering aggressively, and they're still small. Unless you're doing B2B marketing for some huge, high-dollar product, numbers that small mean either inaccurate marketing (there's a product/market fit, and people come to your site looking for something that does what you advertise, but it turns out to not actually do it) or a lack of a market.
Consider that your offerings fall, for many freelancers, into the "perceptual cost hole": things that are minor hassles for many people, but that, at the end of the day, they often don't consider to be costs of their business. Like, DocuSign is miserable, and dealing with companies' NDAs sucks. But when reading your offering, I have to remind myself that those annoyances are (maybe) not things I have to waste time doing; that there are things that could make life easier. My gut reaction to those features is "yeah but I spending time/money/hassle on those things is something I already do and that's just a part of freelancing". This is obviously wrong after thinking about it, but, if shared by others, this is a perception that may seriously damage adoption of your product while causing the initial "interest spike" you saw.
As alternatives, consider: free initial offering/trialware; freemium services; a pivot to emphasizing one of your features as a primary offering (e.g. NDA hosting or something).