Earlier quoted context omitted.
People not actually testing emergency equipment.
I've seen places that /did/ test their backup power - but they got failures anyway, because of faults the test didn't reveal. For example you switch off the data centre circuit breakers and everything fails over to generators just fine. Test successful, right? Then when there's a real outage you have problems because the operations team's computers have all gone off, so they can't migrate load to a different data cen…
But you want to test the things you haven't thought about.