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I bought a Switch from Nintendo and they threatened me with legal action

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Re: I bought a Switch from Nintendo and they threatened me with legal action

#291

Post by zifnab06 »

rasz wrote: post #230

>It didn’t take long to arrive — but when it did, I noticed some damage to the outside of the packaging Author signed off on a visibly destroyed package. This is where support stops in my country(also EU). Standard procedure is to either refuse damaged package, or open with courier as a witness and make damage protocol, documented with pictures. The fact Nintendo agreed to replace it on faith alone is quite good, pes…

This doesn't always work. Mail at my apartment gets delivered to a mail room. I have never been given a package directly. I had a purchase show up damaged once and I had no option to refuse delivery (the company replaced it though)

Re: I bought a Switch from Nintendo and they threatened me with legal action

#292

Post by [deleted] »

macspoofing wrote: post #229
apostacy wrote: post #75

Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…

>He was under no moral obligation to fix Nintendo's mistake for them. He was under no legal obligation. But it was the moral thing to do.

[deleted]

Re: I bought a Switch from Nintendo and they threatened me with legal action

#293

Post by scott_karana »

rasz wrote: post #230

>It didn’t take long to arrive — but when it did, I noticed some damage to the outside of the packaging Author signed off on a visibly destroyed package. This is where support stops in my country(also EU). Standard procedure is to either refuse damaged package, or open with courier as a witness and make damage protocol, documented with pictures. The fact Nintendo agreed to replace it on faith alone is quite good, pes…

Damage isn't always apparent, and package drop offs don't always happen when you're home.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#294

Post by linker3000 »

wst_ wrote: post #137
baldfat wrote: post #97

Earlier quoted context omitted.

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

I would never allow them to leave my package at neighbors house and if they do I would write a note to the support. This is my package and I want it delivered to me. I can't understand what is the problem of rescheduling the delivery for the time that suits me the best. Or scheduling the best time in the first place. Why Japan can do this? Even Japanese Post (not only a courier) allows you to define when you'd like t…

Most neighbours round me are also out during the day.

The only 24/7 occupied house is across the road, and it's the local drug-dealing hangout, so that's a nope as they'll either fence the package or try to snort or inject it.

Most of the transient 'residents' wouldn't remember the day of the week, let alone whether they had been gifted a package.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#295

Post by xbmcuser »

jakub_g wrote: post #177
smcl wrote: post #140

Earlier quoted context omitted.

This kinda thing is extremely good and I'm surprised it hasn't caught on in a bigger way. Many (most?) purchases are made online these days, but when you do so you have to make one of a couple of awkward choices: 1. request a delivery at work, let the receptionists at your office sign for the package and very politely thank them each time (and don't do this too often) 2. place the order to be delivered at your home a…

Fully agree. Unfortunately the lockers are not very popular yet in France. But I've seen a few added in the last months in my area, hope it catches the steam, because it's way better. The problem though is that most of the time I can not choose the delivery company, and I've only seen La Poste having the lockers.

With the all the home deliveries that people have these days I think it should be mandatory for all new constructed condos etc to have delivery lockers. The item gets delivered to the locker the code is messaged to you retrieve when you get back home. The current place I am living in has the security gate intercom dial my handphone. So for any package delivery I tell the guy I will open the door for him but I am not at home so to leave the item outside my apartment door.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#296

Post by mikestew »

baldfat wrote: post #97
crankylinuxuser wrote: post #44

Earlier quoted context omitted.

This is SOO true. I ordered some circuit boards from Seeedstudio (good and cheap board fab, btw). I paid extra for DHL to get them quicker. I submitted my boards to Seeed (Shenzhen) October 10. On Oct 16, said they were shipped to DHL. Awesome. Told DHL via their webapp and text messaging that "I do not need signature. Drop at doorstep". 10 boards were a whopping $5. Guaranteed delivery by 19'th, cause thats what I p…

I live in a 130,000 person city. UPS will not drop packages off to your neighbor period, even though that is an option on the "Sorry we missed you slip." UPS will not drop package without signature. UPS took 2 weeks to deliver my replacement part for my vacuum. When I see the UPS driver I tell him UPS policy sucks and is anti-city and his response was maybe there were too many packages taken. "I've lived here for 10…

I can’t remember the last time I’ve signed for a UPS package. When we had a regular driver, back when I was racing bikes, he once said “you’re supposed to sign for this ($10 package), but I’ve dropped thousands of dollars worth of bike parts on your doorstep and you haven’t complained yet.” True, in seventeen years we’ve never had a package stolen from our doorstep here in Redmond, WA.

That said, I work from home on iPhone delivery day. Were I a thief, that would be just way too easy, knowing the day of delivery and an approximation of what the package looks like.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#297

Post by emodendroket »

Aloha wrote: post #280
emodendroket wrote: post #237

Earlier quoted context omitted.

You ever hear Merle Haggard's "Big City"? It's a classic and the story behind its composition is almost too good to be true. The story goes, he was on tour and his bus driver just lost it at some point and said "I'm tired of this dirty old city! As far as I'm concerned, I'd rather be somewhere in the middle of Montana!" and Merle Haggard was struck with inspiration and wrote the whole song (of which the thing about t…

"The song was inspired by a remark by Dean Holloway, Haggard's lifelong friend and tour bus driver. At the end of a packed two-day recording session at Britannia Studios in Los Angeles, Haggard went to the bus to check on Holloway, who had been minding the bus, and asked him how he was doing. Holloway responded, "I hate this place. I'm tired of this dirty old city." Haggard immediately saw inspiration, and began writ…

I did pretty well for reciting it from memory.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#298

Post by smcl »

dmurray wrote: post #290
smcl wrote: post #140

Earlier quoted context omitted.

This kinda thing is extremely good and I'm surprised it hasn't caught on in a bigger way. Many (most?) purchases are made online these days, but when you do so you have to make one of a couple of awkward choices: 1. request a delivery at work, let the receptionists at your office sign for the package and very politely thank them each time (and don't do this too often) 2. place the order to be delivered at your home a…

> request a delivery at work, let the receptionists at your office sign for the package and very politely thank them each time (and don't do this too often) Everyone in my office does this, although we don't have a dedicated receptionist and the job normally falls to the office manager instead. It doesn't even cross my mind as a misuse of company resources. Is this something that would be considered inappropriate in…

It depends, I think in a larger office it can get a bit out of hand. My previous workplace was a few hundred people and the pile of packages was a little shocking, especially around christmas time. My current workplace the downstairs reception is shared between a number of companies, so they're not even our employees which makes it a bit worse.

It could be that this is all fine and I'm overthinking it - so maybe take what I"m saying with a pinch of salt :-)

Re: I bought a Switch from Nintendo and they threatened me with legal action

#299

Post by gmiller123456 »

petercooper wrote: post #27
stupidcar wrote: post #17

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…

I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. I have. Amazon. Over 15 years now and flawless every time.

>I have. Amazon. Over 15 years now and flawless every time.

Wow, I have a completely different experience. I had been a Prime member up until about 2 years ago when my last 10 out of 10 deliveries arrived late. Since I noticed Amazon wasn't really competitive with other sellers on E-Bay, etc, I only used them when I actually needed something fast. So, moral of the story is I paid more for something to get it sooner, and it still didn't help.

Amazon is generally only competitive on big ticket items that you'd get free shipping on anyway. So I found Prime to be worthless.

Re: I bought a Switch from Nintendo and they threatened me with legal action

#300

Post by Boothroid »

sametmax wrote: post #182
Boothroid wrote: post #149

Earlier quoted context omitted.

Just checked UK law. If you receive an extra item as part of a replacement for a broken item or similar and use it the sender has the right to demand payment for the extra item. The correct course of action is to contact the sender who can then choose to collect at their own expense. I was surprised by this - I thought it would constitute unsolicited goods but it does not due to the extra item having been sent as rem…

So if my IT system messes up and sends you 10 TV, you have to pay for it or get out of your way to fix it ?

If they were sent out of the blue you have no obligation to return them. If they were sent by mistake as part of a remedy of for example a faulty TV, and you decide to use them, the sender is entitled to ask you to pay for them. The correct course of action is to inform the sender, who then has 14 days (according to what I read) to collect them at their own expense.

As long as you don't use them the sender has no right to redress, only to ask for them back.

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