211–220 of 381 posts
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+1. The machine analogy is excellent. You have moral obligation to humans. You may decide to have moral obligation to society if you like the one your in and want it to grow. But you have zero obligation toward a souless entity. It's a robot. Optimized for profiting from a service it failed to perform adequatly.
A human may harm a robot; or, through inaction, allow a robot to come to harm.
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…
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I live in France and in the working hours of the delivery guys I'm at work in a different city. I ordered a number of things to my personal address, and the story is typically like: "package delivered" with some strange message from the delivery guy where to find it, or no message at all. Out of the last 3 things I ordered, 2 didn't get to me (I made a claim on Amazon and they reimbursed me, no questions asked - at l…
Amazon lockers are the best thing since sliced bread. They put the ball back in your court to pick it up, when you have time. Removes the stress completely and makes ordering pleasant again. Keep an eye out for them, if you can.
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+1. The machine analogy is excellent. You have moral obligation to humans. You may decide to have moral obligation to society if you like the one your in and want it to grow. But you have zero obligation toward a souless entity. It's a robot. Optimized for profiting from a service it failed to perform adequatly.
Agree on the moral obligation to humans, but think it's best to keep the focus on not having a moral obligation to corporations (beyond T&Cs or contracts you willingly consent to). Not that you're wrong with the "souless robot" concept, but with the advances in AI, I wouldn't the first one to play out like Chappie. "Why you humans do this? Why you all lie?" - Chappie
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Customer since before 1999. Only if everything goes into the two categories: 1.) send again 2.) reimburse/take back Everything else doesn't work at all. I had a phone from Amazon, empty box delivered, they had no way to stop the contract, weeks of pain, my threat getting the police involved solved the problem. Amazon Logistics didn't deliver important stuff with evening express several times, Amazon did nothing. One…
I recently received an empty box from Amazon. No more than 5 minutes with their online support and they had created a new order to re-send the item with their fastest shipping option. Easiest customer support experience I've ever had honestly.
Don't know how it is in UK but in the USA no one is allowed to send you stuff unsolicited that pushes some obligation onto you. Even an obligation to return a shipping error to them. You probably got a free Switch. And with their subsequent behaviour, a well deserved one.
If the law is similar in the UK, Nintendo is mostly in the right. However, I don't think they have the right to ask the guy to be at home at a time of their choice.
Most countries have laws regarding that practice, but the details can be very different.
Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…
I'm not convinced this is true (well it may be true morally but I don't think it's true legally). IIRC duplicate shipments are not considered Unsolicited Goods and in the UK you are legally required to inform the sender and return them if the sender requests.
Edit: This article[0] seems to suggest the same, but the Citizen's Advice link is broken.
Edit 2: This article[1] is better and includes a proper source[2].
[0]: http://www.bbc.co.uk/newsbeat/article/30294748/can-you-keep-...
[1]: http://www.bbc.co.uk/news/technology-25330615
[2] http://www.legislation.gov.uk/uksi/2000/2334/pdfs/uksi_20002...
I have never, ever dealt with any above mid-sized company that handles customer service and delivery well. There seems to be a set of standardised industry practices that are completely and utterly customer hostile. The moment regular company employees stop dealing with customer issues, delivery, etc., and hands it over to "specialists", it's basically a crap shoot whether you can get any issue resolved at all, becau…
It's funny, because I actually had this happen exactly once. I had ordered an iPhone 3G for delivery on the first day of its availiability. I was out of the house and rushing back to meet the UPS guy, but missed him. Very disappointed, I called UPS and they said "ok, he will swing back around in 15 minutes, does that work?" I remember being astonished, because as you point out, this never happens. I chalked it up to…
I have an aquatintance who works at UPS and loves it. YMMV though.
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It seems to me that being an expat in Japan is a win win with no downside, as one can enjoy everything that works within their society while avoiding all the social pressures the Japanese suffer. We are planning a trip soon to investigate our insight.
Haven't been there, but anecdata from my friend who spent 2 years there says yes, but you have to probably work remotely, because Japanese companies are very rigid, hierarchical and conservative - culture clash might be hard and you might be suffocating.
Some will point out (and some have!) that I could have quite easily saved myself a lot of time, hassle, and lost earnings at this point by just quietly holding on to the extra Switch and saying nothing to Nintendo about it. It certainly would have saved me a lot of stress, but it was morally not something I’d ever consider. That's his mistake right there. He was under no moral obligation to fix Nintendo's mistake for…
How wasteful that would be to throw it out. Personally I do feel like it's a moral obligation to make an attempt to send it back.