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Actually, from the two people I know who actually owned a Zune (and from Jerry Holkins: http://www.penny-arcade.com/2009/5/15/ ), Microsoft did in fact 'get' the iPod, and outdid it in a lot of ways. Microsoft just has shitty marketing. But maybe that's what you meant.
> Microsoft did in fact 'get' the iPod, and outdid it in a lot of ways. Microsoft was over 5 years (1848 days) later than Apple to "get" what an MP3 player was. During that five years, Microsoft had a total R&D budget of over $25 billion, or $13,698,630/calendar day. Of course we don't know how much of that budget was allocated for the Zune, but one could easily imagine it being in the hundreds of millions. You say t…
I really think the failure was purely marketing, judging by the accounts of people who used the service, that and people's assumption that anything from Microsoft cannot be innovative or interesting - it's a self-fulfilling prophecy in a lot of ways. Microsoft could have released the iPad, and it probably would have been a total flop, even if it had all the hallmarks of the iPad ecosystem. (There are a few things that could stand-in for the iPhone's app store like Flash and WinMO apps.)