71–79 of 79 posts
For historical perspective, I remember in 1996 when polls said most people would never use their credit cards to buy things over the internet. Bezos surely remembers that too.
To be fair, lots of people use debit Visa/Mastercard cards instead. If I had a credit card, I don't think I'd be comfortable buying something online with it.
If this is Amazon's solution to missing packages, it's the wrong one. I've never had an issue with Amazon delivery until they used their own drivers. I now frequently have my packages never arrive (I have cameras on my porch. Not being stolen) and four times in the last six months have received a delivery for someone else. It isn't like a package for my next door neighbor, either. They're packages to addresses up to…
I recently had an amazon delivery person submit that they had delivered my package even though they hadn’t. Prompting me to go through the stolen package process, only to find the package on my doorstep a couple days later. Definitely don’t want that dude in my apartment.
I too had an Amazon next-day (Amazon Logistics) delivery erroneously marked as delivered (last Saturday). When I contacted Amazon customer support, they requested that I file a police report over the missing package. And then even when I did, they refused to do anything.
What's the magic word I have to say to get them to care?
I would happily install a remotely accessible window not accessible from the street, and give amazon the authentication to open it and close it for their drone to drop stuff in my house, IF losing packages was a recurrent problem for me. It isn't, but drone delivery is plausible in future so worth thinking about.
Earlier quoted context omitted.
> Delivering is not a dream job. Maybe not now, but it used to be. You say that the job and work conditions can't be improved, but the fact that they were better before proves that your statement is false.
What the hell are you talking about? Did you ever do delivery work? It's simply not great. I'll reckon, any job was better 50 years ago when rent was a fraction of a salary and you could provide for a family on a single income.
There are a lot easier ways to break into a house than to do it through the front door while access is logged and you are being monitored by a video camera.
If this is Amazon's solution to missing packages, it's the wrong one. I've never had an issue with Amazon delivery until they used their own drivers. I now frequently have my packages never arrive (I have cameras on my porch. Not being stolen) and four times in the last six months have received a delivery for someone else. It isn't like a package for my next door neighbor, either. They're packages to addresses up to…
> If this is Amazon's solution to missing packages, it's the wrong one. The comments when Amazon Key was announced[1] were also giving good reasons why that's not a great package delivery solution. But if you watch the video of the Amazon Key annoucement[2], they mention multiple other scenarios: "maybe let in your dog walker, a friend, or maybe to let in a team of cleaning ninjas" I don't think it's too far-fetched…
If this is Amazon's solution to missing packages, it's the wrong one. I've never had an issue with Amazon delivery until they used their own drivers. I now frequently have my packages never arrive (I have cameras on my porch. Not being stolen) and four times in the last six months have received a delivery for someone else. It isn't like a package for my next door neighbor, either. They're packages to addresses up to…
- It's long.
- It's mostly about products being Made in America.
- The question in question is near the end (which could contribute to taker fatigue)
- The question in question makes no mention of Amazon. In the case of this service, brand matters.
- I didn't see anything (read: I could have missed it) saying if these are Amazon customers or not.
- I didnt see any question along the lines of: Has a delivered package ever been stolen from your porch?
This idea is new. No doubt some people won't use it, at least not right away. But it could catch on. Maybe.
That being said, I don't see this survey being a good indicator. It feels far from a ideal survey (to me).
If this is Amazon's solution to missing packages, it's the wrong one. I've never had an issue with Amazon delivery until they used their own drivers. I now frequently have my packages never arrive (I have cameras on my porch. Not being stolen) and four times in the last six months have received a delivery for someone else. It isn't like a package for my next door neighbor, either. They're packages to addresses up to…
It does actually solve the issues you gave as examples.
The driver is at the wrong house, scans the box but the door doesn't open. If Amazon doesn't detect the door being opened and the driver coming inside and delivering the package then they definitively know the package wasn't delivered.
This gives them an automatic way to evaluate drivers. When you complain that you did receive a package they can check the footage and resolve your customer service issue immediately instead of having to contact the driver.