Bottery – A conversational agent prototyping platform • Hacker News Board

Re: Bottery – A conversational agent prototyping platform

#71

Post by Rabidgremlin » Wed, Nov 01, 2017, 5:23 PM UTC

Diederich wrote: post #70

Rabidgremlin wrote: post #66

Earlier quoted context omitted.

Thanks. The really fascinating thing is have a direct "stream of conscience" from our customers. With a 1000+ conversation a day you really get to see the problems they are having with our products, processes, UX etc As well as their responses to things in the news etc. Our product teams love it.

That's a lot of conversations! Have you considered using some machine learning techniques?

We use ML for Intent matching and NER and Ink to control the conversation state and flow. The core of this has been open sourced so you can see how we will the two together in practice here https://github.com/rabidgremlin/Mutters

Re: Bottery – A conversational agent prototyping platform

#72

Post by Rabidgremlin » Wed, Nov 01, 2017, 5:25 PM UTC

joethephish wrote: post #68

Rabidgremlin wrote: post #51

Earlier quoted context omitted.

I have been building/running a pretty successful chatbot for a large corporate for over a year now. We use Inkles Ink to script the conversation flows and maintain state. Works very very well. https://github.com/inkle/ink

Hey - @joethephish here from inkle! Really cool to to hear that you're using ink for that :) Would love to know more detail about where this is being used if you're able to share!

Hi! Thanks for creating Ink it has been awesome for us. Let me talk to the bossman to see what I can share :)

Re: Bottery – A conversational agent prototyping platform

#73

Post by vipkhan » Thu, Nov 02, 2017, 1:31 PM UTC

I am also confused with that statement because the files appear to have Google Copyright in them.

Re: Bottery – A conversational agent prototyping platform

#74

Post by Rabidgremlin » Fri, Nov 03, 2017, 1:35 AM UTC

joethephish wrote: post #68

Rabidgremlin wrote: post #51

Earlier quoted context omitted.

I have been building/running a pretty successful chatbot for a large corporate for over a year now. We use Inkles Ink to script the conversation flows and maintain state. Works very very well. https://github.com/inkle/ink

Hey - @joethephish here from inkle! Really cool to to hear that you're using ink for that :) Would love to know more detail about where this is being used if you're able to share!

Hiya. So the Chatbot is Oscar, Air New Zealand's chat bot. Here is a recent press release about him: https://www.airnewzealand.co.nz/press-release-2017-air-nz-ch...

Re: Bottery – A conversational agent prototyping platform

#75

Post by real-hacker » Sun, Nov 05, 2017, 2:45 PM UTC

jeswin wrote: post #10

Last year, we had built almost the same thing. It's Open Source but unfortunately, haven't added any documentation (will do when I get time) - https://github.com/yak-ai/wild-yak Lessons learnt: - Works much better than AI driven bots at the moment - Don't pretend to do intelligent things. Be just a dumb textbot. - Force people into selecting options as much as you can - When accepting data as text, give an example of…

Totally agree about the value of user interaction with pure text.

We are too obsessed about UI widgets, but forgot one thing: the screen space is just 2D, you cannot put too many things in the 2D space, so we introduce levels, but lower-level interactions are often neglected by users, a dilemma.

But with dialog-style UI, we introduce the extra dimension of time. When we distribute user interactions on the time dimension, sometimes limited screen space is no longer a problem.