Ask HN: Is CoinBase Support Totally MIA?

#1

Post by artur_makly » Tue, Oct 31, 2017, 11:59 PM UTC

I can't get them to reply to my ticket. It's been 1 month already. And when i phone them, it rings then hangs up instantly.

Anyone else experience this lack of support?

Re: Ask HN: Is CoinBase Support Totally MIA?

#2

Post by alistproducer2 » Wed, Nov 01, 2017, 12:45 AM UTC

Yep. they took $400 from me and I couldn't get any help. I blocked them from withdrawing my bank account and closed the account.

Re: Ask HN: Is CoinBase Support Totally MIA?

#3

Post by artur_makly » Wed, Nov 01, 2017, 1:23 AM UTC

alistproducer2 wrote: post #2

Yep. they took $400 from me and I couldn't get any help. I blocked them from withdrawing my bank account and closed the account.

oh man. so what's a great easy-to-use alternative? just need want to make a 1x purchase of BTC & ETH.

Re: Ask HN: Is CoinBase Support Totally MIA?

#4

Post by asidiali » Wed, Nov 01, 2017, 1:31 AM UTC

artur_makly wrote: post #3

alistproducer2 wrote: post #2

Yep. they took $400 from me and I couldn't get any help. I blocked them from withdrawing my bank account and closed the account.

oh man. so what's a great easy-to-use alternative? just need want to make a 1x purchase of BTC & ETH.

I’ve had a solid experience with Gemini. Their support responds quickly.

Re: Ask HN: Is CoinBase Support Totally MIA?

#5

Post by artur_makly » Wed, Nov 01, 2017, 1:44 AM UTC

asidiali wrote: post #4

artur_makly wrote: post #3

Earlier quoted context omitted.

oh man. so what's a great easy-to-use alternative? just need want to make a 1x purchase of BTC & ETH.

I’ve had a solid experience with Gemini. Their support responds quickly.

what about GDAX?

Re: Ask HN: Is CoinBase Support Totally MIA?

#6

Post by gesman » Wed, Nov 01, 2017, 7:22 AM UTC

Second that.

From disappointing to suspicious.

I managed to do with mobile app what i couldn't do with their web interface and now wonder if Coinbase are of any use from now on.

Re: Ask HN: Is CoinBase Support Totally MIA?

#7

Post by throwaway413 » Wed, Nov 01, 2017, 1:14 PM UTC

artur_makly wrote: post #5

asidiali wrote: post #4

Earlier quoted context omitted.

I’ve had a solid experience with Gemini. Their support responds quickly.

what about GDAX?

GDAX is Coinbase - just the exchange end. Any GDAX support requests go to Coinbase.

I use a two-step approach. I use Gemini for banking, and GDAX for trading. Gemini has free instant transfers, great support, and is fast on the ACH side. They don’t have as high of trade volume as GDAX though, so once my funds clear I move them over to GDAX to trade, and when I’m done there I send it back to Gemini to withdraw to my bank account.

Also one more benefit for trading on GDAX is that their maker/taker fee system is much more transparent than Gemini’s, IMO. I literally trade for free on GDAX which is much harder (or impossible?) to do on Gemini.

Re: Ask HN: Is CoinBase Support Totally MIA?

#8

Post by 1fa451fa » Wed, Nov 01, 2017, 3:35 PM UTC

I have been trying to add my bank account and haven't been successful in last 2 weeks. Now I am thinking I will just close my account and move to some place else.