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Walmart will soon have robots roaming the aisles in 50 stores

businessinsider.com

201–210 of 332 posts

Re: Walmart will soon have robots roaming the aisles in 50 stores

#201
post #85

Earlier quoted context omitted.

> Personally, I want to see up-to-date retail stock mapping (that I can search) Just got from Lowes and they do it on the web and in their app. Search for an item, and if it is in stock it will show you its location on the store map. OTOH, every Walmart I've visted is unable to keep their shelves full. [1] How hard it is to keep something non-perishable (like deodorant) in stock? Somehow Target figured that out. [1]…

Anecdote time! I bought a water softener at HomeDepot about three weeks ago. Initially went to my local Lowes where I had checked if one was in stock and at the store. Yes and Yes. Get to Lowes and there is no water softener, as the website indicated. Lowe's employee checked the back as well, wasn't there. There are many problems with humans doing this "inventory business" at $10 an hour or so. The professional count…

I was checking online to verify local stock at Lowes and Home Depot last week. Both websites stated '2' in stock. I had to stop in both stores BC Lowes diddn't have another item I needed, so being curious I checked both stock counts of the item. Both had more than 10, which made me think: if item count >= 2, display 2

Obviously it's not the only explanation, but I assume they use marketing research to help decide what inventory counts to display

Re: Walmart will soon have robots roaming the aisles in 50 stores

#202

Earlier quoted context omitted.

I rarely get useful assistance in large chain stores. Asking "where is the pesto?" usually gets an answer like "I dunno, somewhere in aisle 7 maybe" with an indifferent shrug. I'd happily make three attempts at using a clunky voice interface if I got the answer "Aisle 7, bay 11, shelves 3 and 4. We have 18 different kinds of pesto currently in stock. Would you like me to take you there?" It almost seems too obvious t…

I already choose grocery stores with ample self checkout, which is so much better to me than waiting in line then interacting with a clerk. I for one welcome our robot service providers.

Interesting - after the "new shiny toy" factor wore off, I've deliberately gone through the staffed checkouts where at all reasonable to do so. This way I feel like I'm keeping someone's job relevant and maybe even keeping them employed.

I admit this isn't a very rational response, though, because I'm fine with self-service airport check-ins and generally pretty happy to talk to a machine rather than a human.

Re: Walmart will soon have robots roaming the aisles in 50 stores

#203

Earlier quoted context omitted.

That is a generic end-of-work question. Ideally, everyone would have jobs they liked, and all the dull stuff would be automated (Star Trek outcome). Pessimistically, the machines will become better than humans at everything and we will just become obsolete (Terminator outcome). If automation picks up, we will have to deal with these questions sooner rather than later, but it will happen eventually.

Let's be optimistic and hope for the Wall-E outcome instead of the Terminator outcome. The robots will keep us around and take care of us as pets.

There's a middle ground portrayed in the Culture Series novels. Everything is run by machines for the most part, and in some situations humans just tag along for the ride. At the same time though humans can basically get whatever they want whenever they want it, and do whatever.

Re: Walmart will soon have robots roaming the aisles in 50 stores

#205

Earlier quoted context omitted.

It does raise the question of what jobs are worth saving? So a robot takes someones job, but it was a crappy job that they hated anyway. But they needed the money. Tough.

That is a generic end-of-work question. Ideally, everyone would have jobs they liked, and all the dull stuff would be automated (Star Trek outcome). Pessimistically, the machines will become better than humans at everything and we will just become obsolete (Terminator outcome). If automation picks up, we will have to deal with these questions sooner rather than later, but it will happen eventually.

I have a friend who is happy to do the dull work. Smart guy, just content. At first I encouraged him to move up, then I began to understand that not everyone views the world the same way that I do.

Re: Walmart will soon have robots roaming the aisles in 50 stores

#206
post #200

> The robots are designed to free up store employees' time so they can use it to help customers. This is probably the most textbook spin I've ever seen. It's as if their PR firm didn't even try. These robots are obviously being deployed to increase margins. Personally I would have went for the "adding more value" angle, either by suggesting to the customer that "Your favourite product is more likely to be on shelves"…

Depends on whom the message is meant for.

Bossanova's pitch to Walmart: Our robots will increase your margins.

Walmart's internal comms: Our new robots will help our associates save time to focus on other tasks that help our customers.

Walmart's external PR: Our new robot associates will ensure that your favorite product is more likely to be on shelves.

Re: Walmart will soon have robots roaming the aisles in 50 stores

#207

Earlier quoted context omitted.

For the foreseable future, robots and chatbots will be poorer UX than speaking to a human. Since it's not adding value to their product it's obviously being done for cost cutting and scale reasons.

I rarely get useful assistance in large chain stores. Asking "where is the pesto?" usually gets an answer like "I dunno, somewhere in aisle 7 maybe" with an indifferent shrug. I'd happily make three attempts at using a clunky voice interface if I got the answer "Aisle 7, bay 11, shelves 3 and 4. We have 18 different kinds of pesto currently in stock. Would you like me to take you there?" It almost seems too obvious t…

> Would you like me to take you there?

You see another robot going in the direction of aisle 7, but forget it immediately as unimportant. While following the robot something catches your attention (slight disorder in neatly ordered merchandise? You don't reflect on that because...) you see a thing you didn't bothered to search for, but... To the robot: "Organic food is healthier, right? Let's go."

Re: Walmart will soon have robots roaming the aisles in 50 stores

#208
post #112

Earlier quoted context omitted.

I rarely get useful assistance in large chain stores. Asking "where is the pesto?" usually gets an answer like "I dunno, somewhere in aisle 7 maybe" with an indifferent shrug. I'd happily make three attempts at using a clunky voice interface if I got the answer "Aisle 7, bay 11, shelves 3 and 4. We have 18 different kinds of pesto currently in stock. Would you like me to take you there?" It almost seems too obvious t…

An aisle number is all I'm really looking for when I ask imo. I can scan a shelf about as fast as I can walk.

I can't find it if I'm looking at it. I long to photograph the shelf and then search it with OCR.

Re: Walmart will soon have robots roaming the aisles in 50 stores

#209

This is letting them reduce theft. Shrinkage as its called in industry parlance is mostly caused by employees. Now you can make sure no inventory is mishandled. Walmart loses BILLIONS every year from just employee theft.

how does scanning aisles reduce employee theft?

Re: Walmart will soon have robots roaming the aisles in 50 stores

#210
post #151

Earlier quoted context omitted.

Imagine if you got your wish (actually, at Kohls it is like this, last time I was there). Now imagine thru some method, they could tell which shopper was nearby shelves, looking - and who they were. Do a instant credit check lookup (perhaps with something special with the credit bureaus that don't put a ding on the report), to find out what that nearby shopper is "worth". Then instantly change the prices in that one…

The offline world would then be on par with the online world when it comes to targeted pricing.

you can get around most of that using private browsing. but there's no "private browsing mode" in real life.
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