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I rarely get useful assistance in large chain stores. Asking "where is the pesto?" usually gets an answer like "I dunno, somewhere in aisle 7 maybe" with an indifferent shrug. I'd happily make three attempts at using a clunky voice interface if I got the answer "Aisle 7, bay 11, shelves 3 and 4. We have 18 different kinds of pesto currently in stock. Would you like me to take you there?" It almost seems too obvious t…
Part of this has to do with demographics. We prefer to deal with robots and order stuff on web interfaces. I was talking with my aunt and uncle the other day. They were telling me that they prefer to bring their paper checks to the bank and interact with the teller rather than scan it in the app from the comfort of their home. That blew my mind. I think there's a huge age gap when it comes to preference for human vs…
Over the last 30 years, more than half of bank branches in the UK have closed. Many older customers have been substantially inconvenienced by these closures, but they're on the wrong side of economics. Beyond a certain point, it's just no longer financially viable to keep a branch open. A lot of older people prefer DVDs to online streaming, but good luck finding a rental store in most towns.
The social effects may well be very ugly, but I think that most businesses will be quite ruthless about their deployment of automation. They clearly have no qualms about the impact on jobs and I don't think that they'll care if some proportion of their customer base is marginalized.