Is this an opportunity for a new type of law firm that opens up to deal with one type of complaint for one company and offers extremely low fees to file? The idea would be that the paperwork is all the same for the X thousand/million people suing INDIVIDUALLY such that economies of scale take over and the cost of actually filing and pushing the suit through becomes cheap enough for almost anyone. On the side of Giant…
With (most) arbitration clauses, you can't actually sue at all. You have to go through a private arbitration firm, which can set pretty much whatever rules they want - including things like basing rulings on religious law [1]. Compared to that, I'm pretty sure there'd be nothing illegal about rules to defeat the hypothetical law firm, like requiring complainants to show up in person. [1] https://www.nytimes.com/2015/…
This is literally the Christian version of "Sharia Law", which seems to be a boogeyman of the conservative right. Unbelievable.