I was just going to pay my monthly bill on PG&E. For some reason the "Pay" button doesn't work in Firefox 3. Of all the functions on that websites the "Pay-button" is likely to be the most important one. Sad they had to fuck that up.
So, here is my idea in response. Build a service called "Websites that suck". It could be a firefox plugin or just a website. People can sign in and report sites that constantly suck or break. It can be a very simple tools where thousands of users together figure out which sites that REALLY suck.
Once a month a report is created, very similar to Technorati's "State of the blogsphere" that lists the websites that suck the most and how the top 50 has changed month by month.
What do you guys think? Big opportunity for a startup. Say I work for PG&E and 10,000 people report every month that our website suck but I don't know why. I then buy all the comments from the startup for say $1000/month. It's a cheap way of getting rid of bad PR.
Gustaf