Are there any better alternatives to TeamViewer? Which are known for good security? Would you advise NOT using remote desktop apps for customer support?
Ask HN: Best remote desktop app for customer support?
1–8 of 8 posts
Re: Ask HN: Best remote desktop app for customer support?
#2Anydesk
Re: Ask HN: Best remote desktop app for customer support?
#3Remote Dekstop Manager from Devolutions is really complete and as far as I know it's a good enterprise level remote desktop software.
https://remotedesktopmanager.com
Re: Ask HN: Best remote desktop app for customer support?
#4Remote Dekstop Manager from Devolutions is really complete and as far as I know it's a good enterprise level remote desktop software. https://remotedesktopmanager.com
We use this as well, although I don't think this is what the op is looking for. It sounds like he's looking to be able to connect remotely to a users desktop over the internet, not RDP into a machine on their network/s.
Re: Ask HN: Best remote desktop app for customer support?
#5We use ISL Pronto for connecting to external connections over the internet to users desktops.
Re: Ask HN: Best remote desktop app for customer support?
#6We’ve tried some others but our customers are familiar with TeamViewer and often insist on it. I’m fact some ask for a team viewer session before we suggest remote help.
I’m not a big fan since we don’t need it that often and it’s pretty expensive per use when we have to pay by the year.
Re: Ask HN: Best remote desktop app for customer support?
#7TeamViewer is a popular option. Anydesk is another option. Remote desktop client from Microsoft might also fit the bill here.
Re: Ask HN: Best remote desktop app for customer support?
#8We run a ConnectWise Control (formerly ScreenConnect) server, with several hundred client machines. Unfortunately they changed their pricing model drastically a fee years back, and if it wasn't for the fact that we are grandfathered in with our existing licenses, it wouldn't be even a remotely viable solution.