Earlier quoted context omitted.
I am fascinated about this . Do you know where we can get more info about the way businesses treat their customers in Japan?
It’s basically impossible to learn about Japanese culture by reading things in English. For some reason, Japan brings out the worst kinds of cynics and misanthropes, all of whom feel the need to dispel anything positive that’s said about the place. In my experience, many businesses in Japan go beyond customer service and provide what I would characterize as hospitality or the kind of consideration that could only be…
Tesla’s New Car Smell
191–200 of 205 posts
Re: Tesla’s New Car Smell
#192Earlier quoted context omitted.
I am fascinated about this . Do you know where we can get more info about the way businesses treat their customers in Japan?
It’s basically impossible to learn about Japanese culture by reading things in English. For some reason, Japan brings out the worst kinds of cynics and misanthropes, all of whom feel the need to dispel anything positive that’s said about the place. In my experience, many businesses in Japan go beyond customer service and provide what I would characterize as hospitality or the kind of consideration that could only be…
- Honesty is a matter of course
- Make no sacrifice
- Examine quality
- Draw customers without words
- Do not allow your products to be defiled
- Purify yourself
- Do not overcharge
- Sell authentic items at suitable prices
I know this list may sound silly and melodramatic to some ears, but I think people should try harder to listen to lessons from the past—even if the provenance is slightly dubious.
Also, related: https://www.tofugu.com/japan/oldest-businesses-in-japan/
Re: Tesla’s New Car Smell
#193Earlier quoted context omitted.
Fascinating story, do you have any idea where you read that?
Nope, but a quick Google suggests that this paper: “Spreading the Tools of Theory: Feynman Diagrams in the USA, Japan, and the Soviet Union” by David Kaiser, Kenji Ito and Karl Hall http://web.mit.edu/dikaiser/www/Kaiser.SpreadingTools.pdf must have been the original source research. edit: Also, there’s a book (by one of the authors of that paper): “Drawing Theories Apart: The Dispersion Of Feynman Diagrams In Postwa…
... Thus, when [Freeman] Dyson arrived at the Institute for Advanced Study in September 1948, Feynman diagrams in hand, he immediately joined ten fellow ‘postdocs’ in theoretical physics, the largest cohort yet.
[J. Robert Oppenheimer had reorganized the Institute to emphasize post-doc training for physicists; he was quoted as saying that "the best way to send information is to wrap it up in a person."]
In fact, the new building that had been planned to hold offices for the newly expanded ranks had not been completed on time, so all of the postdocs wound up sharing desks in one large room for the first 6 weeks of their stay – an architectural arrangement perfectly suited for the sharing of tacit knowledge.
They huddled around large tables swapping ideas, pressing Dyson to explain the details of how to use Feynman diagrams. He delivered several sets of long lectures to the group, supplemented by constant, informal conversations.
By the winter of 1948–49, Dyson had organized them into several groups, each working on distinct diagrammatic calculations. One pair, Kenneth Watson and Joseph Lepore, worked with Dyson to calculate high-order terms in a certain model of nuclear forces, while another duo, Norman Kroll and Robert Karplus, took up Dyson’s lead to undertake similarly complex diagrammatic calculations in QED.
So effective were Dyson’s tutorials that Wolfgang Pauli wrote to another of the young Institute theorists that May, asking what Dyson and the rest of the ‘Feynman-school’ were working on.
(Extra paragraphing added.)
Re: Tesla’s New Car Smell
#194Earlier quoted context omitted.
Fascinating story, do you have any idea where you read that?
Nope, but a quick Google suggests that this paper: “Spreading the Tools of Theory: Feynman Diagrams in the USA, Japan, and the Soviet Union” by David Kaiser, Kenji Ito and Karl Hall http://web.mit.edu/dikaiser/www/Kaiser.SpreadingTools.pdf must have been the original source research. edit: Also, there’s a book (by one of the authors of that paper): “Drawing Theories Apart: The Dispersion Of Feynman Diagrams In Postwa…
Re: Tesla’s New Car Smell
#195Many often wonder why large software system projects are difficult. Many often wonder why running large organizations such as governments is difficult. In this topic some wonder why large scale vehicle manufacturing processes are difficult. These fundamentally share properties.
One key challenge is that system, organization, and process complexity do not grow in a linear manner. If you have ever tried to estimate software development time for larger projects you understand how wildly inaccurate it can be. The number of interaction points multiply with growth. Progress feels extremely fast at the beginning. As the system surface area grows it becomes increasing difficult to push incremental improvements forward. A single person or small team comprehensively understanding the entire system and keeping enough of it in working memory becomes a challenge. There are design and management strategies to combat the challenge but in my opinion only time and iteration can truly overcome.
The single most important long-term factor here is whether quality and continuing improvement is part of the culture or not. I believe they are, as suggested by the production target miss. A process of prioritizing and then fixing sub-optimal system and process interaction points, both internally and externally, will drive the company to high output while maintaining quality over time. TPS [0] concepts are well known but one doesn't simply download and install it in an afternoon. It can take decades to optimize.
The single worst decision the company could make is to pump out vehicles to meet a production target metric while sacrificing quality. That has been tried before in this country (and at the same factory several decades ago no less [1]) and did not work out well.
For perspective: Competitive threats are just not a very big deal. Globally, 72 million cars were produced last year [2]. If Tesla captures just 1% of that market it is still a huge achievement - 720k cars per year. Even if we assume they sell only the lowest price Model 3 at $35k and ignore all other vehicle and energy products that would equate to over $25 billion in revenue - 10 times the 2016 annual figure. The market will also grow as the global economy does. There is plenty of room.
[0] https://en.wikipedia.org/wiki/Toyota_Production_System [1] https://en.wikipedia.org/wiki/NUMMI#Background [2] https://www.statista.com/statistics/262747/worldwide-automob...
Re: Tesla’s New Car Smell
#196Earlier quoted context omitted.
I have to agree completely. Autopilot is miles ahead. While I'm waiting for my 3 preorder, I took a test drive a Model S. I haven't felt as moved by a technology like Autopilot since I first swiped on the first iPhone. Coincidentally, we're in the market for a 2018 Odyssey as our family car too.
Did you consider (for your family car) a Chrysler Pacifica? It's a PHEV minivan with 33mi electric range. Sure not fully EV, but close enough for grocery grabbing and some commutes. Our 2012 Sienna is doing well and doesn't do too many miles, or I'd have considered upgrading.
Re: Tesla’s New Car Smell
#197Earlier quoted context omitted.
I have to agree completely. Autopilot is miles ahead. While I'm waiting for my 3 preorder, I took a test drive a Model S. I haven't felt as moved by a technology like Autopilot since I first swiped on the first iPhone. Coincidentally, we're in the market for a 2018 Odyssey as our family car too.
Tesla Autopilot 2 failed to impress me for my specific use case. I have elderly parents, and city-street capable Autopilot would have made a sale at the test drive; the constant cognitive strain of defensively driving is very stressful for them though they put up with it for now, and such a feature would immensely add to their quality of life. When I took the Tesla test drive in a Model X with my parents, the rep too…
My Odyssey can't do that.
Now I'm confused why Tesla would sound so limited, unless they are trying to cover their ass legally on how you SHOULD use autopilot versus how you CAN use it?
Re: Tesla’s New Car Smell
#198Earlier quoted context omitted.
I don't think it works like that. "Getting it out now" means building a very reliable, high-volume production line. If you rush that, you get an unreliable production line, which unless you just ship garbage, will be a low-volume production line or a very expensive production line. Or both. I understand why "hair-on-fire mode" feels right. One's internal feelings of urgency are matched by dramatic action. The chaos a…
I just don't get the theory being passed around here that if they don't nail the process absolutely right on the first try (okay, third) that it can't improve. What's wrong with improving the process as you go, as Toyota almost certainly did?
It's sort of like saying, "Why can't you just clean this enormously messy code base up one bug at a time?" Sure, you can in theory. But it's a very rare project that does it. Even places that do total rewrites often eventually end up with as big a mess as they had before. Why? Because the real problem is the ideas, relationships, and habits that got them the messy code base in the first place. That is extremely hard to change.
Re: Tesla’s New Car Smell
#199Earlier quoted context omitted.
Did you consider (for your family car) a Chrysler Pacifica? It's a PHEV minivan with 33mi electric range. Sure not fully EV, but close enough for grocery grabbing and some commutes. Our 2012 Sienna is doing well and doesn't do too many miles, or I'd have considered upgrading.
Yes. Chrysler has made some very puzzling choices with the hybrid. Like no memory seats. On a $40k+ car. My wife is over a foot shorter than me so that's really weird. Maybe we shouldn't weight that feature so highly but it has very real practical convenience for us.
Personally, we don't share much - she drives hers, I drive mine and only share duties in the weekend.
With our separate commutes, and a PHEV and and EV we could literally not visit gas stations except on road trips.
Re: Tesla’s New Car Smell
#200Earlier quoted context omitted.
Tesla Autopilot 2 failed to impress me for my specific use case. I have elderly parents, and city-street capable Autopilot would have made a sale at the test drive; the constant cognitive strain of defensively driving is very stressful for them though they put up with it for now, and such a feature would immensely add to their quality of life. When I took the Tesla test drive in a Model X with my parents, the rep too…
Odd. I drove in a Tesla and the owner showed off the Autopilot by having the car stay in a city street lane and have the car stop itself as the car in front of it stopped at a red light. When the car in front continued on, so did the Tesla. My Odyssey can't do that. Now I'm confused why Tesla would sound so limited, unless they are trying to cover their ass legally on how you SHOULD use autopilot versus how you CAN u…
[1] https://www.quora.com/Does-Tesla-Autopilot-work-on-city-subu...