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Google Pixel 2 and 2 XL announced

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Re: Google Pixel 2 and 2 XL announced

#521

Post by on_and_off »

nickjj wrote: post #332

Be careful with the unlimited video storage deal because it's not really unlimited video? It's unlimited until 2020[0] and then I'm guessing you'll have to pay for it afterwards, and after a few years of taking videos without caring about space, you're probably going to rack up a massive bill or have to spend a ton of time cherry picking what you want to save. Their plan is pretty smart tho. Most people will be like…

As I understand it, the media you capture until 2020 is unlimited and will stay that way, and only what you capture afterwards will eat your quota.

Re: Google Pixel 2 and 2 XL announced

#522

Post by jraedisch »

I am an Android user but it seems to me that it gets more and more invasive. Everytime I go somewhere it wants me to take photos and just now it advertised some Play Store movie. Search asks for location access on almost every search. To get rid of the search bar I need to install third party software.

When I buy a premium phone I want the phone to work for me and not the other way around. The notification bar should only be used for stuff that I want to be notified about - not ads or cheap tries to get me working for free.

In the future I sometimes imagine two classes of devices: one controls the lives of their owners and one helps their owners to control their lives. What does Android want?

Re: Google Pixel 2 and 2 XL announced

#523

Post by khedoros1 »

pwython wrote: post #440
nataz wrote: post #209

Earlier quoted context omitted.

I've heard this story a number of times, but it doesn't match at all with my experience. Did she buy it from google? I bought mine direct from google and the service was fantastic when I had an issue with my phone. I called them up, explained my problem, and 5 mins later they were sending me a replacement in the mail with a pre-stamped shipping package to send the old one back. I'm not sure what else I could ask for.

I'm seeing a trend in this thread that a fair amount of Android users are needing to call up some sort of technical support for OS or hardware issues. Aside from the quality of support being debated, is this really a common thing in the Android world (even for savvy HN users)? I personally haven't seen that case in my Apple group of friends.

Bought an HTC Hero. Used it two years with no issues, besides lack of storage. With apps getting larger and storage issues cleared up with newer hardware, I needed an upgrade.

Bought a Galaxy Nexus. Used it for two years without issues. Would've continued with it for longer, but I was leaving Sprint.

Bought a Nexus 5. Used it for two years, with minor issues concerning wifi signal strength and wireless charging. The phone still works, and I keep it as a spare, but the wifi issues were especially annoying.

I've had an HTC One A9 for a year so far. No issues, aside from it being larger than I'd really like. I don't plan to replace it until I have a very good reason. Also have an iPhone 6 from work. It's nice, but harder to tinker with, which I think has always been Apple devices' shortcoming.

Re: Google Pixel 2 and 2 XL announced

#524

Post by jamesrcole »

mattnewton wrote: post #197
moduspol wrote: post #190

Earlier quoted context omitted.

WiFi is in no way better than Ethernet except one: That you don't have a cable. Bluetooth headphones are no different.

Your metaphor is dropping important details. The cable mattered because it tethered you to a location, which is not true of headphones. Routers also didn’t need to be charged before or after.

The headphone cables tether you to your phone. There are times when you want to be able to put down your phone and be able to use headphones but not be physically connected to it. Eg lying in bed listening to music, but then getting up to go to get something from the kitchen (and not having to pick up your phone, or carry it with you, or unplug the headphones) before lying back down again. And being able to do that while continuing to listen to the music.

Routers need to be plugged into a wall socket. Batteries don't require that constant use of a cable or socket.

Re: Google Pixel 2 and 2 XL announced

#525

Post by microtonal »

mrb wrote: post #511
mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

Had a similar experience but better opinion of Google's sorry. My wife's 6P entered a bootloop 5 or 7 days after the 1-year warranty expired. Google and Huawei said "sorry—your warranty expired." But I don't fault them. An expired warranty is, after all, expired. I ended up reselling the phone on eBay for $120. At least it's recycled: people use them for parts. On the other hand, I actually loved Google's support. Re…

My wife's 6P entered a bootloop 5 or 7 days after the 1-year warranty expired. Google and Huawei said "sorry—your warranty expired." But I don't fault them. An expired warranty is, after all, expired.

How is this acceptable? The boot loop is most likely caused by a software bug that was not introduced by your wife (unless she was installing custom ROMs). Moreover, it is probably easy for Huawei/Google to repair the phone by reflashing the firmware.

Rather than going the extra mile for a customer who dropped $500+ on a device, they literally stick to the warranty period mandated by the law and leave you out in the woods.

That is terrible customer service.

Re: Google Pixel 2 and 2 XL announced

#526

Post by fnl »

This phone is as expensive as the latest iOS phones, at least ball-park wise. Yet, Google only supports its hardware for two years, while Apple does so for four, at least (still too little, but at least twice as good). I am using a "bricked" Nexus 5 right now and need to update because I get no more updates. No more Google phones for me, unless they cost half or less than the current iPhones.

Re: Google Pixel 2 and 2 XL announced

#527

Post by microtonal »

ctrl-j wrote: post #207
mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

Yeah. I had similar issues with samsung and nexus devices. Despite the removal of the headphone jack, I switched to an iPhone 7+. Had an issue with touch id, and they just replaced the entire screen for free while I hung out at the mall. Between the privacy moves Apple has made, along with their awesome support, I can't see myself switching back.

Same experience here: a year ago my iPhone 5s had discoloration issues on the screen's edges. I booked a genius appointment, they replaced the screen for free, and after two hours I could pick the phone.

I also once had a problem with a new MacBook Pro (probably bad memory). Went to the Apple Store, I could either get a (new) replacement or my money back, no questions asked.

I used Android for a while when Motorola was a Google company and a brief period after they were purchased by Lenovo. My Moto X 2013 had spontaneous reboots, repair took one or two weeks and afterwards they wouldn't tell me the problem was. After a year or so, the Moto X started cracking spontaneously. I also purchased a Moto 360, which spontaneously cracked as well (known problem). Repair took one week, but the package disappeared in delivery. It took them two months (!) to send me a new Moto 360. Then there was the horror of the incredibly buggy Android 5.0 release on the Moto X 2014, which had a memory leak that killed background apps all the time.

Re: Google Pixel 2 and 2 XL announced

#528

Post by dabernathy89 »

hooskers wrote: post #516
dabernathy89 wrote: post #507

Earlier quoted context omitted.

I did - I really like it, except that every once in a while, for reasons I can't pinpoint but I assume are random, it will only let me type by hitting letters individually (no swiping). I re-enabled it today, so hopefully if that was a bug in the app it's been fixed, but we'll see.

It's not fixed, unfortunately. It still happens to me every now and then. But, when that happens, just keep swiping. It'll kick back in. It even registers all the letters you swipe, but it's so off-putting that I usually mess up the word and delete the gibberish I typed.

Ugh, glad it's not just me though. Incredible that at a place like Google something as crucial as a keyboard can suffer from such a severe bug, unpatched for who knows how long.

Re: Google Pixel 2 and 2 XL announced

#529

Post by reeddavid »

lopespm wrote: post #45

Honest question: for those of you who own a mobile device without a headphone jack, do you find it to be an encuberment? Personally I still find it a bit hostile to not have the jack available, since often times I find myself charging the phone and using the headphones (when watching videos for example), so having an adapter dongle for such a frequent task seems counterintuitive to me. I believe that if a device is c…

Yes, it's a huge inconvenience. I got the iPhone 7 knowing it didn't have a headphone jack. What I didn't realize was how awful the adapter would be (I have two, both have problems). I barely use headphones anymore, because the adapter just doesn't work reliably. Audio sometimes won't play, so I have to unplug / re-plug many times. And when I put it in my pocket, the thin wire seems to lose continuity when it bends. The sound crackles or cuts out with any pressure on the adapter. It was a terrible solution to... I don't even know what problem it solved.

Re: Google Pixel 2 and 2 XL announced

#530

Post by threatofrain »

jraedisch wrote: post #522

I am an Android user but it seems to me that it gets more and more invasive. Everytime I go somewhere it wants me to take photos and just now it advertised some Play Store movie. Search asks for location access on almost every search. To get rid of the search bar I need to install third party software. When I buy a premium phone I want the phone to work for me and not the other way around. The notification bar should…

And Google makes it so hard to disable the new Google Feed for Android, but so distractingly easy to accidentally press. Their settings experience is still a mess.
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