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Google Pixel 2 and 2 XL announced

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Re: Google Pixel 2 and 2 XL announced

#511

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

Had a similar experience but better opinion of Google's sorry. My wife's 6P entered a bootloop 5 or 7 days after the 1-year warranty expired. Google and Huawei said "sorry—your warranty expired." But I don't fault them. An expired warranty is, after all, expired. I ended up reselling the phone on eBay for $120. At least it's recycled: people use them for parts.

On the other hand, I actually loved Google's support. Reaching them on the phone was easy. No wait. At some point I had to step away to take care of my baby, so they said they would call me back in 30min, and the same rep called me EXACTLY on the dot when they said they would call. They didn't follow a script to the letter, with numerous unnecessary steps, but jumped ahead when I told them what I had tried to diagnose the problem. Overall, very efficient, quality support. Of course I was bummed the bootloop couldn't be fixed (I experienced it before it was a widespread issue) but I was honestly stunned how good their support experience was.

I ended up replacing the 6P by a Nexus 5X. I know I'll get good support IF I ever need it.

Re: Google Pixel 2 and 2 XL announced

#512
post #209

Earlier quoted context omitted.

I've heard this story a number of times, but it doesn't match at all with my experience. Did she buy it from google? I bought mine direct from google and the service was fantastic when I had an issue with my phone. I called them up, explained my problem, and 5 mins later they were sending me a replacement in the mail with a pre-stamped shipping package to send the old one back. I'm not sure what else I could ask for.

I'm seeing a trend in this thread that a fair amount of Android users are needing to call up some sort of technical support for OS or hardware issues. Aside from the quality of support being debated, is this really a common thing in the Android world (even for savvy HN users)? I personally haven't seen that case in my Apple group of friends.

That's not a trend. It is the subject of the thread.

Here's my story.

Bought Nexus 5. Smashed screen in go-kart accident. Called Google to ask about repair; they offered to replace it for free. I still have that phone as a backup.

Bought Nexus 6p. Then bought another for wife. Both worked fine; we gave them to family members after two years.

Now have Pixel, Pixel XL for wife, and Pixel for daughter. They've all worked fine. Daughter got small scratch on screen, bought screen protector after that, no incidents since.

Standard disclosure: I work at Google. These experiences were all with normal retail devices, purchased with own money at full price, using personal Gmail accounts, with no special treatment as a Google employee.

Re: Google Pixel 2 and 2 XL announced

#513
post #494
post #244

Earlier quoted context omitted.

you guys should try switching to a camera for your photography instead of a cellphone, then we can remove the camera from the phone too the idea that because bluetooth headphones exist means the jack shouldnt exist is not fair -- there are plenty of reasons the jack is plenty useful to plenty enough people the only excuse I can see to remove the jack is that when you sell a billion devices and the little jack costs a…

That's a bad analogy or whatever it is. If you remove the camera from the phone you cannot take photos. If you remove the 3.5mm jack you can still listen to audio and even still plug in wired headphones with an adapter.

you said it yourself -- i can still listen to audio "with an adapter". so this is like saying you can still take photos "with a camera".

the point being that to some, the wired output was useful and significant without the requirement of having additional adapters.

actually wasn't the idea of a "smart" phone that it could replace so many separate things we used to also have to carry around...?

Re: Google Pixel 2 and 2 XL announced

#514
post #387

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

The 6P had it's issues (I experienced some too). Pixel was much better, except the XL 128gb had memory speed issues. Google has gone back to LG to build the Pixel 2 XL, (similar to the Nexus 5) which was great. For that reason I'm probably going to get it - my dad still has and loves his LG made nexus 5.

I love my Nexus 5 and would probably love a Pixel 2 but it has no headphone jack. :(

I do an insane amount of long-haul flying and really rely on the 3.5mm jack for my noise cancelling headphones. I could get bluetooth headphones but they wouldn't work with in-flight entertainment when it's available.

I hope this whole no-headphone jack trend doesn't continue, I know the 3.5mm TNC isn't the best jack but if you don't want it because of bad waterproofing reasons or size/whatever can we just get a different analog jack with an adapter? Having the DAC built into the phone is required to keep things nice.

Re: Google Pixel 2 and 2 XL announced

#515

Earlier quoted context omitted.

It's not very significant. Basically it stores some distances between peaks in each song's spectrogram which can then be further compressed. Even supporting a database of millions of songs would be possible.

Spotify has 30 million songs. Even if it takes up a small amount of space, it's basically a non-feature.

>Spotify has 30 million songs.

Many of those songs have never been played[1]. There's a really (really, really, really) long tail.

[1]: http://forgotify.com/

Re: Google Pixel 2 and 2 XL announced

#516

Earlier quoted context omitted.

Have you tried and disliked the Google keyboard? That's what I used when I was on a GS6, and it was pretty good.

I did - I really like it, except that every once in a while, for reasons I can't pinpoint but I assume are random, it will only let me type by hitting letters individually (no swiping). I re-enabled it today, so hopefully if that was a bug in the app it's been fixed, but we'll see.

It's not fixed, unfortunately. It still happens to me every now and then. But, when that happens, just keep swiping. It'll kick back in. It even registers all the letters you swipe, but it's so off-putting that I usually mess up the word and delete the gibberish I typed.

Re: Google Pixel 2 and 2 XL announced

#517

Earlier quoted context omitted.

> have decent quality and somewhat less reliability I don't believe that is inherently true about wireless headphones. Re: tradeoffs, you can say that about any set of alternatives, and there can still be one option that in the long term is best for most people. Eg horses vs cars as means for personal transport.

> I don't believe that is inherently true about wireless headphones. I believe it is. Wireless headphones are subject to interference while wired ones are not. Physical connections are much less likely to fail. Wired headphones also lack batteries. > Re: tradeoffs, you can say that about any set of alternatives, and there can still be one option that in the long term is best for most people. Eg horses vs cars as mean…

> Wireless headphones are subject to interference while wired ones are not.

That's not true. Have you ever had gunk get into your headphone jack and have that affect the sound? I have.

> Physical connections are much less likely to fail.

I hear the air pods are pretty reliable. I've had plenty of wired headphones either stop working properly or stop working altogether. Wires can get yanked and this an effect the internal connections in the headphones, for example.

> Wired headphones also lack batteries.

The literal text of what I was replying to was "have decent quality and somewhat less reliability", and batteries have nothing to do with that.

> Horses vs. cars is easy: Cars today are cheaper, faster, safer, require less space and require less maintenance than horses. The number of people who'd prefer a horse to a car is insignificant.

We're not talking about horses vs cars today, we're talking about horses vs cars when cars were being introduced! That's the analogous situation.

> I think at best 50% of people would prefer wireless after trying them for a week or two.

On what grounds?

> Wireless and wired aren't mutually exclusive either. There's no reason a phone can't support both wired and wireless headphones and let people choose.

Yes, that's true. But I think that the longer-term picture is different. More features means more cost and complexity. And you can't consider this just in the context of one issue. It's cumulative over time. An analogy here is all the various features that have been lost in desktop and laptop computers over the years (and replaced by different ones). Sure, any one of those isn't necessarily a big deal, but in the longer term it's not about individual ones. If you said that about each individual feature, and kept it on, the devices these days would be really encumbered with all sorts of stuff.

> That's what we've had for years now and unsurprisingly, wireless headphones haven't really taken off.

We're not talking about decades and decades of good, consumer-level priced wireless technology. It's still pretty new, and that also means it's still pretty expensive. I think it's clear that a fair number of people who are against the wireless headphones still haven't actually tried good one, which shows that the exposure levels for the technology is still pretty low.

And removing the jack is the kind of thing that may push the adoption of wireless headphones and lead to the kinds of economies of scales that reduce the price and lead to more takeup.

Re: Google Pixel 2 and 2 XL announced

#518

The € price is ridiculously higher than the $ price. The smaller pixel costs 799€ which includes 19% of taxes (in Germany), the 649$ does not contain taxes. Still that's a difference of 150€ on top of my hat. There's also a fee which manufactures have to pay (GEMA which collects money for artists and so on). Guess they also include that Google Home Mini in this price which is kinda dumb. Not going to buy with such a…

It‘s worse than the iPhone (699$ vs 799€), but unfortunately it’s just the continuation of the trend. Over the last years electronics steadily got more expensive in Europe compared to US. Before that is was often 1$ == 1€, which was not that far off after taxes. However another thing to consider in pricing ist that android phone prices will fall pretty quickly over the year anyway, up to about 50%. We’ll see how it w…

The Pixels price at least in the Google store has been pretty steady afaik. A buddy of mine one thing to consider for this price bump is the CE certificate which companies have to get for their devices. Still weird that Samsung and other don't seem to have these problems.

Re: Google Pixel 2 and 2 XL announced

#519
post #3

As an audio engineer, the headphone jack removal trend is an absolute travesty in an industry that utilizes AUX IN audio capabilities night after night. I'm often using iPods or other local-music devices to pump sound into concert venues between acts. Taking away 1/8" audio standards in favor of USB-C or Lightning non-standardized ports causes chaos when needing to fill in music in a pinch. In my industry, I simply c…

If you work in 'the industry', surely it would not be a big deal to carry around an adapter a long with the other standard tools of your trade? I imagine it'll be about as inconvenient as carrying around ear buds.

With the iPhone, some combos are no longer possible with any adaptor. For example, audio out and data in. Nobody makes an audio+data dongle, only audio+charge.

Re: Google Pixel 2 and 2 XL announced

#520
post #316

Earlier quoted context omitted.

> Did she buy it from google? Why should that matter? My wife's iPhone was purchased from TMO. It had an issue so she took it into an Apple store and she came out with a new phone 10 minutes later.

> she took it into an Apple store What the parent is saying is that's precisely the difference. Your wife brought her phone to the manufacturer. The Nexus phones were not manufactured by Google. If I don't buy it from the Google store, my buying didn't establish a commercial relationship with them. The Pixel phones, though, are manufactured by Google. Disclaimer: Even though I'm a Google employee I have no idea how t…

As I understand, Nexus phones too are not manufactured by Google. Pixel XL is manufactured by LG, Pixel by HTC.
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