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Google Pixel 2 and 2 XL announced

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Re: Google Pixel 2 and 2 XL announced

#481

Post by on_and_off »

mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

Interesting.

My support experience with the 6p was pretty good : when the battery became unusable they replaced the phone without asking too many questions (they just made sure I had followed all the basic steps to make sure that the problem was indeed hardware, even though I am a mobile engineer able to diagnose the device myself. I don't rely blame them for having to follow a script though).

Anecdotally my support experience with Apple has been atrocious : -they refused to repair my mbp 2011 whereas it suffered from their well known design flaw in the GPU soldering and have a repair program for this model.

-they made me pay reparation fees for a mbp for which all the cooling system started malfunctioning while it was still in the warranty period.

Re: Google Pixel 2 and 2 XL announced

#482

Post by hesarenu »

r0fl wrote: post #210
mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

Stories like this are the reason I will never switch from Apple products. I have personally have had nothing but outstanding customer service from Apple and have heard countless examples of products being fixed or replaced for free even when out of warranty without any hassles. Switching to an Android phone to save $100-200 over the lifetime of a product that I use 1000 times per day, and risk bad customer service is…

It might be only in USA. Costs so high in India that I can but new android devices each year. Repair costs are high as well again could buy new devices instead of repairing it.

Re: Google Pixel 2 and 2 XL announced

#483

Post by on_and_off »

lopespm wrote: post #45

Honest question: for those of you who own a mobile device without a headphone jack, do you find it to be an encuberment? Personally I still find it a bit hostile to not have the jack available, since often times I find myself charging the phone and using the headphones (when watching videos for example), so having an adapter dongle for such a frequent task seems counterintuitive to me. I believe that if a device is c…

My phone has an headphone jack but I don't use it more than twice a year.

I use bluetooth buds on my phones. tbh I am not entirely sold on having a wireless device so close to my brain either. It is way more convenient than having a cable though.

At the office, I just use full size headphones (the kind you can't run with) plugged into my laptop.

Re: Google Pixel 2 and 2 XL announced

#485

Post by jsz0 »

rokhayakebe wrote: post #229
mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

FYI people may have negative customer support experiences because they insist on the phone with the operator. If someone is not solving your problem, hang up and call again. Eventually you will reach someone who will help. Once I learned this it saved me countless hours, thousands of dollars possibly and a lot of unnecessary frustration.

Alternatively you can just ask to speak to a supervisor as soon as the CS rep answers. It's not rude and they won't get blamed for screwing up if you don't say anything to them. Most of the time your problem will be solved or at least the supervisor won't waste your time with fairy tales.

Re: Google Pixel 2 and 2 XL announced

#486

Post by megy »

rexf wrote: post #398
lopespm wrote: post #45

Honest question: for those of you who own a mobile device without a headphone jack, do you find it to be an encuberment? Personally I still find it a bit hostile to not have the jack available, since often times I find myself charging the phone and using the headphones (when watching videos for example), so having an adapter dongle for such a frequent task seems counterintuitive to me. I believe that if a device is c…

Not having a headphone jack sucks. I use the iPhone 7 so I don't have an audio jack. Instead of trying to remember to bring the lightning headphones or the lightning to audio adapter around, I've simply given up on using headphones. Which is terrible since I used to use my free Apple headphones a ton (on previous iPhones). As much as people online rave about airpods, I don't need another $$ device in my life to charg…

> Which is terrible since I used to use my free Apple headphones a ton (on previous iPhones).

Um, what? You can still use your free Apple headphones. You still have to remember to bring your headphones, no matter which ones they are.

Re: Google Pixel 2 and 2 XL announced

#487

Post by taneq »

cdkee wrote: post #416
bretthoerner wrote: post #272

Earlier quoted context omitted.

> It seems to make a big difference whether or not you buy it from Google. I bought my 6p from Google. I paid for the extended warranty . It went into a boot loop after 13 months and they still wanted me to pay the $75 fee for a refurb phone. Remember: I paid $89 in advance for a 2 year extended warranty. This is for a well known issue in their hardware, that iirc they are being taken to court for. I had purchased a…

I had no warranty and they gave me a replacement 6P for free despite being OUT of warranty. I heard others were given Pixel XLs. I guess mileage really can vary.

It sounds like they're pretty random with their support. In a way that's almost worse, if their support was fully broken then you could make your choice to buy or not based on that, but when it's 50/50 then you have to take a gamble.

Re: Google Pixel 2 and 2 XL announced

#488

Post by jamesrcole »

jetpacktuxedo wrote: post #442
jamesrcole wrote: post #255

Earlier quoted context omitted.

> But they don't also find having to charge headphones, and eventually to throw them out and purchase new ones, to be 'a big pain in the ass'? you have to buy at least one pair of wireless headphones (and eventually they'll be bundled with phones), but you wouldn't need to replace them any more frequently than other headphones. This is the way with all changes. When wifi first became available we had to buy new modem…

> but you wouldn't need to replace them any more frequently than other headphones Except that the batteries will eventually stop holding a charge. This is not a problem with wired headphones. I can plug a 40 year old pair of headphones my Dad got in college into my phone and they work the same now as they did then. You can't do that with wireless headphones.

> Except that the batteries will eventually stop holding a charge.

You're wrongly assuming that this always means the headphones will no longer work. There are wireless headphones with replaceable batteries -- e.g. https://www.beoplay.com/products/beoplayh8#techtalk

And, it's not like most wired headphones last forever. I must have gone through 5 - 10 pairs in the last few years. Admittedly most of these were towards the lower-end, but still, they just stopped working.

Re: Google Pixel 2 and 2 XL announced

#489

Post by dynjo »

qudat wrote: post #450
lopespm wrote: post #45

Honest question: for those of you who own a mobile device without a headphone jack, do you find it to be an encuberment? Personally I still find it a bit hostile to not have the jack available, since often times I find myself charging the phone and using the headphones (when watching videos for example), so having an adapter dongle for such a frequent task seems counterintuitive to me. I believe that if a device is c…

I have an iPhone 7 with Airpods and it is the best combo. It is seriously awesome and I don't miss a headphone jack at all. It has literally never been an issue, even before I got my airpods. I use my iphone + airpods every single day. I have never had bluetooth headphones before so that might slant my judgement a little bit. Having said that I don't listen to music in my car and don't have a car charger either. I th…

Same here, the genius of AirPods is the charger case, it literally feels like I never actually charge them, I can’t recall a single time when both headphones and charge case were both flat.

Re: Google Pixel 2 and 2 XL announced

#490

Post by [deleted] »

BRAlNlAC wrote: post #459
dragonwriter wrote: post #293

Earlier quoted context omitted.

> I can't fathom why the place where the device was purchased would matter if it's a Google phone Because Google isn't the manufacturer of Google-branded Nexus devices and, if you bought it elsewhere, isn't the retailer, either. > Apple manages to support iPhones whether you purchase them from an Apple store or in a back alley for bitcoins. Apple is always the manufacturer of iPhones.

I know this is semantics, but it's fair. Apple doesn't manufacture anything, they design products and contract out the manufacturing to Foxconn. Basically the same as Google contracting out manufacturing to Huwei, only I think with the Nexus products it was more of a design collaboration than with the Pixel line.

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