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Google Pixel 2 and 2 XL announced

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Re: Google Pixel 2 and 2 XL announced

#401

Post by phil21 »

watbe wrote: post #192
mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

On the contrary, because I bought the Nexus 6P from the Google Store, they replaced it with a Pixel XL for free. The Google experience is terrible through a third party, but their Google 'direct' experience is pretty darn fantastic.

It's really hit or miss. I've had to escalate to get my son's Pixel replaced twice now.

The replacement they sent has the wide-spread microphone issue out of the box, and I just haven't had the gumption to deal with yet another support experience.

I've had great luck so far with my Pixel XL and love it - one of the best phones I've ever owned. But the Pixel I bought along with it has been by far the most unreliable piece of hardware I've bought in a decade. It's really soured my opinion of Google, even though so far they have (grudgingly) replaced the item.

I'm dreading replacing it for the third time, as I know they will refer to their 2 replacements limit in their warranty contract. Zero of those replacements were anything but known hardware issues on the handset itself thousands of others have reported on-line.

Re: Google Pixel 2 and 2 XL announced

#402

Post by maltalex »

modzu wrote: post #244
lopespm wrote: post #45

Honest question: for those of you who own a mobile device without a headphone jack, do you find it to be an encuberment? Personally I still find it a bit hostile to not have the jack available, since often times I find myself charging the phone and using the headphones (when watching videos for example), so having an adapter dongle for such a frequent task seems counterintuitive to me. I believe that if a device is c…

you guys should try switching to a camera for your photography instead of a cellphone, then we can remove the camera from the phone too the idea that because bluetooth headphones exist means the jack shouldnt exist is not fair -- there are plenty of reasons the jack is plenty useful to plenty enough people the only excuse I can see to remove the jack is that when you sell a billion devices and the little jack costs a…

> when you sell a billion devices and the little jack costs a buck a device you just made yourself a billion dollars for nothing

You're looking at it the wrong way. It's not the money you save; it's the money you make by selling adapters.

Also, there might be legitimate engineering reasons for getting rid of the 3.5mm jack. It is rather large by modern standards, maybe there are also water-proofing concerns. It's a trade-off I wouldn't make, but I'm neither Apple nor Google.

Re: Google Pixel 2 and 2 XL announced

#403

Post by [deleted] »

MattyRad wrote: post #128

I bought a Pixel when it came out, switching from the Nexus 5 primarily because Project Fi was an easy, cheap way to get off my parent's cell-phone plan and gain some personal independence. It was about time for a new phone anyway. I wish I had just stuck with the Nexus 5... it was a fantastic phone. Wireless charging (which I personally found to be the most useful feature), excellent dimensions, excellent price, and…

[deleted]

Re: Google Pixel 2 and 2 XL announced

#404

Post by low_key »

hypersoar wrote: post #227
mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

It seems to make a big difference whether or not you buy it from Google. I've seen lots of complaints from Nexus 6P owners who didn't being shoved off to Huawei and their terrible support. But I bought mine from Google, who twice offered me RMAs after the warranty period was over with no resistance. Most recently they replaced it with a new Pixel XL, instead (due to stock issues, I assume). That being said, Google ne…

I bought from Google and they replaced mine on warranty after I (truthfully) described it as having been "run over by a car." I expected them to say no, but was very thankful that they helped me.

They did tell me that this was a one-time deal though.

Re: Google Pixel 2 and 2 XL announced

#405

Post by maltalex »

hug wrote: post #400
hota_mazi wrote: post #320

Earlier quoted context omitted.

Exactly. I routinely switch my headset from my laptop to my phone and vice versa. Doing this with a jack is trivial. Doing this with a BlueTooth headset is very annoying and requires additional steps on both devices.

Anecdotally, my experience with Bluetooth headphones is that they’re easier. I don’t have to do anything more complicated than you do — if I turn on my Bluetooth headphones in range of my computer, they connect. If I turn them on in range of my iPhone or iPad, they connect. If any of them start playing sound, it comes out the headphones. No cable twiddling required.

> No cable twiddling required.

But charging is.

Re: Google Pixel 2 and 2 XL announced

#406

Post by mattnewton »

lopespm wrote: post #45

Honest question: for those of you who own a mobile device without a headphone jack, do you find it to be an encuberment? Personally I still find it a bit hostile to not have the jack available, since often times I find myself charging the phone and using the headphones (when watching videos for example), so having an adapter dongle for such a frequent task seems counterintuitive to me. I believe that if a device is c…

As an iPhone 7+ user, the dongle life sucks. Seriously considering “upgrading” to an SE, especially if they do a refresh, just for the jack.

Re: Google Pixel 2 and 2 XL announced

#407

Post by mattnewton »

modzu wrote: post #244
lopespm wrote: post #45

Honest question: for those of you who own a mobile device without a headphone jack, do you find it to be an encuberment? Personally I still find it a bit hostile to not have the jack available, since often times I find myself charging the phone and using the headphones (when watching videos for example), so having an adapter dongle for such a frequent task seems counterintuitive to me. I believe that if a device is c…

you guys should try switching to a camera for your photography instead of a cellphone, then we can remove the camera from the phone too the idea that because bluetooth headphones exist means the jack shouldnt exist is not fair -- there are plenty of reasons the jack is plenty useful to plenty enough people the only excuse I can see to remove the jack is that when you sell a billion devices and the little jack costs a…

Not even dongles, you drive X% increase in Bluetooth headphone sales of your Beats line and $150 AirPods.

Re: Google Pixel 2 and 2 XL announced

#408

Post by phil21 »

bzmwillemsen wrote: post #243
sly010 wrote: post #236

Earlier quoted context omitted.

I guess experiences vary. Both times I broke my google phone they replaced it. We had some issue with setting up Project Fi, but again they ended up replacing it for free. I find that chatting works best with google support.

I had the same experience. My pixel battery was burning through it's battery at an extraordinary way, I contact support through the phone and got a replacement within the week. A few months later I heard a rattle in my phone, turns out they sent me one that was part of a line that had an issue with a microphone component. Contact support and yet again it was replaced within a week.

> turns out they sent me one that was part of a line that had an issue with a microphone component. Contact support and yet again it was replaced within a week.

This is my issue. They have continually sent replacement refurbs that exhibited well known and common problems. This has to be done knowingly.

It's really made me think about an iphone for the first time ever. I refuse to use any non-nexus (or pixel now) Android since I care about software updates and shovelware, so it's either a Pixel or an iPhone at this point. Google shoveling me repeatedly known bad hardware just sits very wrong with me.

Re: Google Pixel 2 and 2 XL announced

#409

Post by rlanday »

angus-prune wrote: post #194
Zak wrote: post #167

Earlier quoted context omitted.

The floppy disk stopped being good at moving files between computers and making backups because single files of popular types regularly exceeded its capacity at the time it stopped being a standard feature. Modems and CD drives had fallen into disuse in favor of alternatives by the time they started getting left out. The analog headphone jack still does as good a job of connecting headphones, speakers and such in a p…

When Apple released the imac without a floppy drive, public opinion definitely wasn't with them. As far as I can tell, that move is now seen as prescient rather than premature.

It also dropped ADB, SCSI, serial, and parallel ports in favor of USB (1.1).

Re: Google Pixel 2 and 2 XL announced

#410

Post by eric_h »

Veratyr wrote: post #374
jamesrcole wrote: post #333

Earlier quoted context omitted.

> have decent quality and somewhat less reliability I don't believe that is inherently true about wireless headphones. Re: tradeoffs, you can say that about any set of alternatives, and there can still be one option that in the long term is best for most people. Eg horses vs cars as means for personal transport.

> I don't believe that is inherently true about wireless headphones. I believe it is. Wireless headphones are subject to interference while wired ones are not. Physical connections are much less likely to fail. Wired headphones also lack batteries. > Re: tradeoffs, you can say that about any set of alternatives, and there can still be one option that in the long term is best for most people. Eg horses vs cars as mean…

> Wireless headphones are subject to interference while wired ones are not.

The GSM "buzz" would like to have a word with you.

Admittedly it's no longer much of an issue as that standard is not used much anymore, but still...

> I think at best 50% of people would prefer wireless

I'm curious what your sample size on that is, as literally everyone I know who switched to a (good) pair a bluetooth headphones (20+ at this point) is 100% on the wireless bandwagon, myself included.

Admittedly - a large portion of that 20+ samples of anecdata are from pool players who like to wear headphones while playing the game. The fact that there are no wires means that said players no longer have to come up with a way of dealing with the wire to prevent it from interfering in the game (so, sure, my sample is biased).

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