Google Pixel 2 and 2 XL announced • Hacker News Board

Re: Google Pixel 2 and 2 XL announced

#291

Post by Mikeb85 » Wed, Oct 04, 2017, 8:07 PM UTC

mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

And the Pixel XL is the best phone I've ever used. Let's face it, everyone has good/bad experiences with lots of devices.

The iPhone 3G is the worst purchase I ever made, a month after buying it iOS 4 turned it into a barely functoinal brick with no ability to roll back the OS.

I've also had an HTC Amaze which was great, a Note 3 which was great, a Nexus 5 which was OK, etc...

No company always gets it right, even Apple. That being said, the Pixel XL was great, so I'll guess that this new one will be good too. Nexus 6p was a dud, Huawei doesn't make them anymore, Google re-branded and moved on...

Re: Google Pixel 2 and 2 XL announced

#292

Post by AdmiralAsshat » Wed, Oct 04, 2017, 8:07 PM UTC

There's a reason that Samsung still leads the pack in sales, and it's not solely due to marketing: they keep the stuff people want. People want a headphone jack, they held onto the headphone jack. People want SD card slots, they keep SD card slots.

I held off on getting a GS8 about two months ago when Amazon had a great deal on them going because I was in the process of moving, and I wanted to wait to see what else was coming out. Even though the S8 is lagging behind on updates, it still seems to be the best option. The HTC 11, Pixel 2, and Essential phone have all disappointed.

Waiting on the reviews for how the Sony Xperia XZ1 compact fares, because I wouldn't mind a smaller phone.

Re: Google Pixel 2 and 2 XL announced

#293

Post by dragonwriter » Wed, Oct 04, 2017, 8:07 PM UTC

mullingitover wrote: post #201

watbe wrote: post #192

Earlier quoted context omitted.

On the contrary, because I bought the Nexus 6P from the Google Store, they replaced it with a Pixel XL for free. The Google experience is terrible through a third party, but their Google 'direct' experience is pretty darn fantastic.

I can't fathom why the place where the device was purchased would matter if it's a Google phone. Apple manages to support iPhones whether you purchase them from an Apple store or in a back alley for bitcoins.

> I can't fathom why the place where the device was purchased would matter if it's a Google phone

Because Google isn't the manufacturer of Google-branded Nexus devices and, if you bought it elsewhere, isn't the retailer, either.

> Apple manages to support iPhones whether you purchase them from an Apple store or in a back alley for bitcoins.

Apple is always the manufacturer of iPhones.

Re: Google Pixel 2 and 2 XL announced

#294

Post by donald123 » Wed, Oct 04, 2017, 8:07 PM UTC

habosa wrote: post #246

mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

Disclaimer: I work at Google but have nothing to do with any hardware team. I bought a Nexus 6P from the Google store and had some issues. Out of warranty they replaced it with a new Nexus 6P. When that failed as well, they replaced the phone with a brand new Pixel XL. Each of these replacements was sent via overnight shipping at no cost to me. I wouldn't call this a great experience because I wish the original phone…

All I can say is google support is wildly inconsistent.

Re: Google Pixel 2 and 2 XL announced

#295

Post by martin1975 » Wed, Oct 04, 2017, 8:07 PM UTC

Thanks Google. Even with your $400 trade in refund, I think I'll stick with my original Google Pixel XL and forego marginal improvements and no 3.5mm jack on the phone itself. Forget your USB-C->3.5mm plugin... it's a pathetic attempt to move us away from wired to wireless headphones which never will work as well as 3.5 mm headsets/buds.

In fact, if you don't shape up in a year or so by the time I will upgrade, I'm probably going back to Moto, or getting a Samsung...

Re: Google Pixel 2 and 2 XL announced

#296

Post by kbutler » Wed, Oct 04, 2017, 8:08 PM UTC

mullingitover wrote: post #273

nataz wrote: post #209

Earlier quoted context omitted.

I've heard this story a number of times, but it doesn't match at all with my experience. Did she buy it from google? I bought mine direct from google and the service was fantastic when I had an issue with my phone. I called them up, explained my problem, and 5 mins later they were sending me a replacement in the mail with a pre-stamped shipping package to send the old one back. I'm not sure what else I could ask for.

> Did she buy it from google? It's a Google product. So yes, she bought it from Google. Which store sold this Google product shouldn't be a factor in whether Google is willing to support it to the best of their ability, should it?

I thought the 6p was like other Nexus phones and Google was at most a reseller, so if you bought it from a different store, you'd go back to the manufacturer (Huawei).

https://support.google.com/store/answer/6301411?hl=en

Nexus 6p is a Huawei product that you may or may not purchase via Google. iPhone is always an Apple product.

Re: Google Pixel 2 and 2 XL announced

#297

Post by niuzeta » Wed, Oct 04, 2017, 8:08 PM UTC

junnan wrote: post #286

niuzeta wrote: post #238

> Though there is some bad news this year: the headphone jack is gone. Expected, but it still stings. I guess I'll look elsewhere for my replacement for trusty Nexus 5X. Speaking of which, how's Pixel?

Great software and camera. But having seen pixel 2 xl, I find the bezel on my pixel really intolerable.

I don't really mind bezel; it's the lack of headphone jack that I take exception on.

Re: Google Pixel 2 and 2 XL announced

#298

Post by thebooktocome » Wed, Oct 04, 2017, 8:08 PM UTC

raverbashing wrote: post #186

dmayle wrote: post #70

Earlier quoted context omitted.

Except it doesn't send any data to the cloud. They mentioned that explicitly. There's an on-phone database of songs that it is matching against.

I wonder how much space this takes on the device. How many signatures does it keep and how often is this updated

It's not very significant. Basically it stores some distances between peaks in each song's spectrogram which can then be further compressed.

Even supporting a database of millions of songs would be possible.

Re: Google Pixel 2 and 2 XL announced

#299

Post by wvenable » Wed, Oct 04, 2017, 8:09 PM UTC

chrisper wrote: post #174

wvenable wrote: post #100

Earlier quoted context omitted.

I wirelessly fast-charge my Samsung S7; I'm not sure where you got the idea that it doesn't work.

Is your phone getting super hot while wireless charging?

Not at all. I even leave it in its case.

Re: Google Pixel 2 and 2 XL announced

#300

Post by kbutler » Wed, Oct 04, 2017, 8:09 PM UTC

Justen wrote: post #247

matwood wrote: post #225

Earlier quoted context omitted.

> Did she buy it from google? Why should that matter? My wife's iPhone was purchased from TMO. It had an issue so she took it into an Apple store and she came out with a new phone 10 minutes later.

It might matter for people thinking about buying another google phone.

See comment below - Nexus 6p is a Huawei phone. Google was just a reseller, like t-mobile in the grandparent.