Google Pixel 2 and 2 XL announced • Hacker News Board

Re: Google Pixel 2 and 2 XL announced

#201

Post by mullingitover » Wed, Oct 04, 2017, 7:03 PM UTC

watbe wrote: post #192

mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

On the contrary, because I bought the Nexus 6P from the Google Store, they replaced it with a Pixel XL for free. The Google experience is terrible through a third party, but their Google 'direct' experience is pretty darn fantastic.

I can't fathom why the place where the device was purchased would matter if it's a Google phone. Apple manages to support iPhones whether you purchase them from an Apple store or in a back alley for bitcoins.

Re: Google Pixel 2 and 2 XL announced

#202

Post by CaptSpify » Wed, Oct 04, 2017, 7:03 PM UTC

ropans808 wrote: post #97

rmwaite wrote: post #24

Earlier quoted context omitted.

man. you're in the audio industry. most people are not. I'm talking the VAST majority of people. So they should cater to you? I think it is not unreasonable to expect the professional to have whatever equipment they need - there are aux adapters for USB C and lightning. They are small. They are inexpensive.

What I really don't get is why we want to move the DAC into the headphone. It just makes sense to have a single DAC in the phone, that anything can plug into. Now every set of headphones needs its own DAC to convert that digital bluetooth/USB signal into something you can actually hear.

My unsubstantiated guess: It's phase 1 for some new DRM scheme

Re: Google Pixel 2 and 2 XL announced

#203

Post by unicornporn » Wed, Oct 04, 2017, 7:04 PM UTC

mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

Check out these terrible support periods: https://support.google.com/nexus/answer/4457705?hl=en#pixel_...

An iPhone gets OS updates for years and years, Google's flagship Pixel phone has two years of updates. Never would I spend that money on a phone that has so terrible support.

Re: Google Pixel 2 and 2 XL announced

#204

Post by notheguyouthink » Wed, Oct 04, 2017, 7:04 PM UTC

CoffeeDregs wrote: post #198

shimon wrote: post #195

Earlier quoted context omitted.

This sounds terrible. FWIW, I have Project Fi and have had several excellent experiences with their support, including replacing a Nexus 5X that my wife dropped and then ran over with the car.

Project Fi's support has been nothing short of spectacular... I've had two slow activations (coming from StraightTalk) and they've spent 10-20 minutes on the phone with me until the problem was resolved.

As an aside, even if I get good customer service, these days I'm frankly tired of not having physical stores. Being able to walk into an Apple Store is a really tempting offer, compared to shipping a phone for repair and communicating through emails.

Re: Google Pixel 2 and 2 XL announced

#205

Post by humblebee » Wed, Oct 04, 2017, 7:06 PM UTC

eloisant wrote: post #156

humblebee wrote: post #124

Earlier quoted context omitted.

I think this is what the Moto X4 is. https://www.blog.google/products/project-fi/project-fi-welco...

Does it get updates as fast as a Nexus/Pixel?

Yes it appears so

> Like all Android One phones, Android One moto x4 runs a pure Android experience .... You’ll also get access to the latest updates from Android, such as Android Oreo before the end of the year. Android One moto x4 will be among the first to receive an upgrade to Android P.

Re: Google Pixel 2 and 2 XL announced

#206

Post by omegaworks » Wed, Oct 04, 2017, 7:07 PM UTC

lopespm wrote: post #45

Honest question: for those of you who own a mobile device without a headphone jack, do you find it to be an encuberment? Personally I still find it a bit hostile to not have the jack available, since often times I find myself charging the phone and using the headphones (when watching videos for example), so having an adapter dongle for such a frequent task seems counterintuitive to me. I believe that if a device is c…

>for those of you who own a mobile device without a headphone jack, do you find it to be an encuberment?

Yes. Every single day. I bought an iPhone 7 when my 6 got stolen from me. Huge mistake. Have tried several bluetooth headsets, have never been satisfied with their quality (spotty connectivity just from ears to the pocket). I haven't tried the AirPods yet, but I'm not willing to drop $159 on yet another bluetooth product (and they look ridiculous).

The lightning dongle just introduces a new mechanical point of failure, and it's never there when you need it.

I won't be purchasing a product without a headphone jack again.

Re: Google Pixel 2 and 2 XL announced

#207

Post by ctrl-j » Wed, Oct 04, 2017, 7:08 PM UTC

mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

Yeah. I had similar issues with samsung and nexus devices.

Despite the removal of the headphone jack, I switched to an iPhone 7+. Had an issue with touch id, and they just replaced the entire screen for free while I hung out at the mall.

Between the privacy moves Apple has made, along with their awesome support, I can't see myself switching back.

Re: Google Pixel 2 and 2 XL announced

#208

Post by MBCook » Wed, Oct 04, 2017, 7:08 PM UTC

Grazester wrote: post #55

MBCook wrote: post #38

Earlier quoted context omitted.

Which is meaningless. They have declared themselves the standard but that number doesn’t actually measure anything. I mean the fact they sell cameras alone means they’re not unbiased. https://daringfireball.net/linked/2017/09/22/dxo-ratings-are... Wait for real camera reviews.

It might be meaningless but given the Pixel/Google's recent push with image based ai I would not be dismissive of the phone's camera prowess

I don’t doubt the camera is good.

The dual pixel thing sounds a little iffy to me in that I wonder if it can really duplicate the portrait mode of the iPhone.

I’ll be very interested to see REAL reviews.

DXO’s numbers mean as much as a five star system. They’re not quantitative but want to be treated like they are.

Re: Google Pixel 2 and 2 XL announced

#209

Post by nataz » Wed, Oct 04, 2017, 7:09 PM UTC

mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

I've heard this story a number of times, but it doesn't match at all with my experience. Did she buy it from google?

I bought mine direct from google and the service was fantastic when I had an issue with my phone. I called them up, explained my problem, and 5 mins later they were sending me a replacement in the mail with a pre-stamped shipping package to send the old one back. I'm not sure what else I could ask for.

Re: Google Pixel 2 and 2 XL announced

#210

Post by r0fl » Wed, Oct 04, 2017, 7:09 PM UTC

mullingitover wrote: post #170

I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option. I tried Android early on, had similarly…

Stories like this are the reason I will never switch from Apple products. I have personally have had nothing but outstanding customer service from Apple and have heard countless examples of products being fixed or replaced for free even when out of warranty without any hassles.

Switching to an Android phone to save $100-200 over the lifetime of a product that I use 1000 times per day, and risk bad customer service is just bad value.