[Firebase founder] This new database has been in the works for 2.5 years, since shortly after we joined Google. It was developed in close collaboration with the Cloud Datastore[1] team, and uses Google’s core database infrastructure. We built it because we know it can be challenging to build complex apps with our original database -- Firebase Realtime Database -- where we optimized for ease-of-use & real-time sync ov…
How goes the work to improve customer service and support? Thinking about https://news.ycombinator.com/item?id=14359801 , what improvements have you made in the last 139 days that would make us want to build on this?
There is very little time for developers of a system to use on support, so how do you go about building the baby padding around them? I would imagine at least 97.5% of support requests are a problem on customers end, so just how much support staff would you need for a global service like this?