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Google and Facebook Have Failed Us

theatlantic.com

51–60 of 191 posts

Re: Google and Facebook Have Failed Us

#51
post #24

Google is more a conduit of news rather than a gatekeeper. FB is both a gatekeeper and a conduit to news as well as a news producer (since it pays or underwrites some orgs to produce news for it). That said, I think The Atlantic is wrong in placing blame on Google when they themselves engage in questionable journalism (clickbait as well as often biased news-source). There is no way we're going to come up with somethi…

> There is no way we're going to come up with something "objectively truthful" because, news as it exists today is not about facts. It's journalism and journalism has always been about putting a slant on things --quoting unauthoritative sources ("man named Joe claims," etc.) loose factchecking, and more. All to sell more news (packaged with ads or for subscriptions, where you don't want to alienate your subscriber "b…

I think the Atlantic wants it's cake and eat it too:

>The problems with surfacing this man’s group to Facebook users is obvious to literally any human.

So it's obvious to any human, yet people aren't good enough to differentiate fake from real news.

>Most people who joined the group looking for information presumably don’t know that the founder is notorious for legal and informational hijinks

I mean, the author is picking and choosing anecdotes to make a point in order to further their agendum.

On the other hand I agree with you but it's irrelevant to the authors' point. The author, I would posit, is not really interested in sourcing better news (it's not impossible, for example, for 4chan to have the best info on a particular issue (via a contributor) while The Atlantic may have none. But they are arguing a 4chan should not be surfaced at all --not that 4chan should be better scrutinized and only surface accurate information.

It's an underhanded and opportunistic attempt to delegitimize non professional journos and build a moat around the "profession".

Re: Google and Facebook Have Failed Us

#52
Google admits to scraping 4chan for news stories. This isn't just about "the algorithms" - a human decided that 4chan could potentially show up in that carousel.

https://arstechnica.com/information-technology/2017/10/googl...

Google News' statement claims that these false reports landed on the service's "Top Stories" feed due to a burst of activity for a name that had never received many search attempts. "When the fresh 4chan story broke, it triggered Top Stories, which unfortunately led to this inaccurate result," the statement reads.

"We use a number of signals to determine the ranking of results—this includes both the authoritativeness of a site as well as how fresh it is," the statement continues. "We're constantly working to improve the balance and, in this case, did not get it right."

Re: Google and Facebook Have Failed Us

#53
Zuck has allowed himself to be painted in to a corner...at some point he will end up muttering something along the lines of "Facebook posts don't kill people, people kill people. we have the right to free expression regardless of tragedies"

now who does he sound like?

Re: Google and Facebook Have Failed Us

#54
post #11

I think there's already too much filtering. People need to make up their own minds regarding what is true and what isn't, what's worth their time and what's bullshit, which links to click on and which to avoid. If people can't handle this then we need to spend more money on education, or just accept that some people disagree with us. I don't think aggressively filtering "untrustworthy" content will lead to a net bene…

You've summed up the age of facebook brilliantly.

> People need to make up their own minds regarding what is true and what isn't, what's worth their time and what's bullshit, which links to click on and which to avoid.

This is exactly what everyone is doing, and exactly the problem.

> we need to spend more money on education

And this is what many agree we need.

> or just accept that some people disagree with us.

And this is exactly what many have settled for since Trump took office.

> aggressively filtering "untrustworthy" content will lead to a net benefit.

It will lead to the Nightly News. But I the people have spoken already. They prefer Facebook. They prefer making up their own minds regarding what is true and what isn't.

Re: Google and Facebook Have Failed Us

#55
post #18

The reason why those of us on this forum can tell the difference between good and bad information is because we received a good education and learned critical analysis skills. Facebook, Google and the internet in general are an objectively bad source of knowledge. They are subjectively good sources of knowledge. The vast majority of people do not have the skills to use the internet as a source for good knowledge. The…

> The reason why those of us on this forum can tell the difference between good and bad information is because we received a good education and learned critical analysis skills. We really need to stop congratulating ourselves on how smart we are and we would never fall for such blatant lies, because we are such highly-educated critical thinkers. There are a bunch of silly beliefs that we witness even amongst us like…

Do you believe Steve Jobs could not have told you the statistics on treatment for the normal treatment for the cancer he had? Or that he was not aware that most reputable literature on homeopathics is less than encouraging? Turning the stables do you feel you have access to all the information necessary on his situation and logic to be able to accurately judge his actions?

Society as a whole is becoming increasingly arrogant. If an individual does not agree with "us" that they must be somehow wrong, misinformed, or illogical. The reason for this is easy to understand. We all hold the beliefs we do because we hold them to be the most logical and justified. So somebody who doesn't hold such beliefs must be wrong, and we need to "fix" them. Yet of course the exact same is true of people who hold differing beliefs.

And this is in no way to suggest that both sides can be right on issues where there is indeed a clear answer. On many issues one side will be wrong, and one side will be right. And this is perfectly fine. It is critical in society that people are at liberty to make decisions that we may not consider logical, or even appropriate. Elon Musk deciding to spend all of his fortune attempting to start up an aerospace company and an electric car company is certainly something that very few would call a logical endeavor. It is missing the gravity of such risk to suggest it's only money. He gets emotional to this day when speaking of his time then - one can only speculate what would have happened had everything collapsed; there was certainly much more than money at risk there. But he succeeded. So we regard him as brilliant instead of a misguided fool, illustrating the absurdity of our labeling.

If you want something other than money, consider the history of penicillin. Now considered one of the most important medical discoveries of all time - the whole concept of injecting mold into one's body to inhibit bacteria is not exactly what most would call logical. And for years his discovery was completely disregarded by the public and by medical science. And that's fine - but it's also fine that people are free to pursue outlandish avenues and ideas without condemnation and judgement other than "Well, that's not what I'd think given the body of evidence available."

Re: Google and Facebook Have Failed Us

#56
> Worse, when I asked Google about this, and indicated why I thought it was a severe problem, they sent back boilerplate.

> Unfortunately, early this morning we were briefly surfacing an inaccurate 4chan website in our Search results for a small number of queries. Within hours, the 4chan story was algorithmically replaced by relevant results. This should not have appeared for any queries, and we’ll continue to make algorithmic improvements to prevent this from happening in the future.

I believe Google can be lax about quality of results because it has no real competitor. These are the moments when I wish there was a healthy competition among search engines, so that all of them would be on their toes to deliver best results.

Having said that, did anyone try DDG or Bing during the initial period after the event? How was the quality of the news results on those sites?

Re: Google and Facebook Have Failed Us

#57
post #35

Earlier quoted context omitted.

> into a spot that many users believe is fairly authoritative I mean that's the real issue. You can't be unbiased while trying to be a source of truth. You can be impartial and return results based on relevancy or you can intervene in an attempt to return the truth. Google has ventured into dangerous territory by mixing the two -- especially with their automatic snippets that answer questions. > There is only figurin…

> You can be impartial and return results based on relevancy I don't think that's possible. Take a search for "Las Vegas shooting". What is the impartial process for deciding the most relevant result for that? Relevance is inherently editorial.

So first "top news spot" means that if you searched for the name of this person who got falsely accused on 4chan, you found the false accusation on 4chan (as the first result). That's all.

Calling this a "top news spot" ... I have no words. Perhaps we should say that this complaint is "fake news" ? I get that newspapers and even journalists have their existence threatened by Facebook and Google, but ... this is a low and very thin argument.

I don't understand what they want either. Censorship seems to be the real issue. The article is not so much taking offence at the information available, they're just angry that the information wasn't filtered through the "normal" channels. They were very unhappy various things didn't get suppressed. That Google had the gall to surface "unauthorized" information.

Never mind that if I was said falsely accused person, I would definitely have wanted that information surfaced. Including to a lawyer, and later to a judge. At issue are the person starting this rumour, and the publisher (ie. 4chan).

Their point is that in this case, things should have gotten suppressed, like naming a person as a culprit that had nothing to do with the incident. Now keep in mind that this is hyperbole: any searches related to the Las Vegas shooting never named anyone, but if you searched for that person's exact name it would surface a "fresh" result ... from 4chan, claiming he had something to do with the shooting.

I would argue that newspapers have done much worse than this. Much worse. Often repeatedly and in cases where there was an obvious financial or political motive for them to spread misinformation. I'd rather have all information, knowing that some may be wrong.

And the newspapers' "right" to filter all information I may see ? Screw that, if I want to see your filtered info, I'll go to your site. I may want to do that, for verification and because I think your filter is useful, but I do not want you or anyone filtering everything I see.

Re: Google and Facebook Have Failed Us

#58
post #50

Google is all about filtering. It doesn't just show you a random selection of every page on the internet containing your search term. Instead it applies subjective criteria to present you with what Google thinks would be the "best" results for you. This is why people use Google. So I don't understand when people make the generic argument against filtering, that filtering is categorically bad and Google shouldn't be i…

> This is why people use Google.

Wait, what? I use it despite that. Since 2000. Everybody seeing the same search results was never a problem, and sometimes even useful. There is a wide area between "just show random pages" (which probably not even the first prototype of any search engine ever did) and a "personal" filter you can't configure at all.

Re: Google and Facebook Have Failed Us

#59
post #35

Earlier quoted context omitted.

> into a spot that many users believe is fairly authoritative I mean that's the real issue. You can't be unbiased while trying to be a source of truth. You can be impartial and return results based on relevancy or you can intervene in an attempt to return the truth. Google has ventured into dangerous territory by mixing the two -- especially with their automatic snippets that answer questions. > There is only figurin…

> You can be impartial and return results based on relevancy I don't think that's possible. Take a search for "Las Vegas shooting". What is the impartial process for deciding the most relevant result for that? Relevance is inherently editorial.

> Take a search for "Las Vegas shooting". What is the impartial process for deciding the most relevant result for that? Relevance is inherently editorial.

In that case, the search should be done on the NYT site (or similar).

Or perhaps Google should add a "Use Edited Sites only" preference as a category of SafeSearch.

Re: Google and Facebook Have Failed Us

#60
post #37
post #11

I think there's already too much filtering. People need to make up their own minds regarding what is true and what isn't, what's worth their time and what's bullshit, which links to click on and which to avoid. If people can't handle this then we need to spend more money on education, or just accept that some people disagree with us. I don't think aggressively filtering "untrustworthy" content will lead to a net bene…

These platforms have hyper-optimized their products to show as much stuff as possible that people will engage with (share, click), so that they also engage with ads and stay active. The problem is there is often some time when there is no news. No news isn't interesting, so it doesn't get shared as much as "news". Take the moments immediately following a disaster. Two types of news articles will show up: "There was a…

I was never so happy to stay off social media as I was last night. I was awake, but not online, for about 2 hours after the LV shooting. My phone had a headline about 2 people dead when I went to bed. My wife woke up at 5am and shared the news with me when I woke up. By the time I engaged with the news sites, it was 8am this morning and most of the initial bullshit had been filtered away. Saved myself from a lot of unnecessary anxiety.
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