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IKEA is almost always cheaper, but the service is horrible. They outsource the build service to local contractors and it's a hit or miss, mostly miss. I bought a closet from IKEA and arranged the service through them. They sent 3 dudes who couldn't speak a word of english. On top of that, the 3 dudes got mad that there was no parking in San Francisco and left. So I had to call IKEA again and get them to come on a Sun…
The service is absolutely abysmal. I once had an appointment through Ikea for a few items to be delivered. It took 4 different missed appointments for them to finally deliver it. It was a nightmare. First one they never contacted us when they arrived (I live in an apartment building, no way in for non-tenants). Second one was apparently never put in the system. Same with the third one despite me calling the night bef…
My wife was 7 months pregnant and my daughter had a broken wrist, so I had to carry a king size mattress up a flight of stairs by myself so we had somewhere to sleep that night.
My wife raised hell and got the delivery fee refunded but wtf.
Never again.
This is an interesting move, a design/manufacturing/retail company buying a labor marketplace company. Ikea has grown a ton based on having widely appealing products at extremely low prices. Their growth over the past decade has been driven by expanding their physical retail presence on the one-giant-store-per-city model. The store build-out on this model may be done, at least in the US. Still, many potential buyers…
Are you aware that IKEA is a multinational company founded in 1943 and the world's largest furniture retailer, and not an SV startup?
I hope this improves IKEA's absolutely awful installation experience. I recently did some kitchen cabinets, and while the people who did the actual install were great, everything about the experience was awful. IKEA contracted it out to Traemand, who sub-contracted it out to a local company. The local company was really hard to get ahold of and kept losing paperwork and not scheduling things. Once they did schedule s…
The main issue there is that Ikea isn't owning the installation process. They should be making sure that they know who's doing the work, when they're showing up, etc. And then tracking that, so if one group of contractors has consistent problems, they can be fired.
This is hilarious/perfect to me personally, because I have only ever used TaskRabbit to hire someone to build Ikea furniture.
...or to pick up furniture at an IKEA location, since they're usually way out in the suburbs and shipping prices are exorbitant.
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Not OP, but I'm fine putting together basic IKEA furniture but don't think I would try to install kitchen cabinets myself.
I've installed Ikea kitchen cabinets before. The assembly is trivial (they're just boxes), and they all sit on a single rail you screw into the wall at the start. Lifting them into place takes an extra set of hands, but it's not high-skill work. This is not custom cabinetry or anything.
(e.g. the walls in my (rented) apartment are mostly really solid. Some parts won't even yield to my hammer-drill. Putting up my projector was easy (hollow wall) but I spent 2+ hours putting up my projector screen on the opposite wall (even though only 2 screws).
This is hilarious/perfect to me personally, because I have only ever used TaskRabbit to hire someone to build Ikea furniture.